mojira.dev
MCL-18866

Can't use minecaft in general*WON'T RUN*

Apperently when you close the launcher when your singing into your Microsoft account your launcher glitches and it will not be able to launch. so I am unable to use minecraft on my pc. so this is a critical error I haven't tried restarting but doesn't feel like it will help.

Comments 2

I am having the same issue, restarting it does not help.

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website/MS store? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Is your graphic card drivers up-to-date?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • After closing the Launcher does it still appear in Task Manager?

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

Artie mink

(Unassigned)

Unconfirmed

Retrieved