mojira.dev
MCL-20000

Not able to open the new launcher

1.: I can't install the new launcher through the Microsoft Store, it replaces the install button with an arrow. (i can't show it because i already uninstalled the old launcher which for me was the only way to get to the Microsoft Store page of the launcher)

2.: When I install it from the web page, it does it all correctly, no errors what-so-ever, but when I open the launcher, nothing happens. If I open it with administrator rights an error appears that says that I can't open the application.

Attachments

Comments 3

This same thing happens to me. I installed the launcher but when I try to open it in the store or my apps nothing happens.

i also have this issue, i have checked in task manager and there isn't anything that comes up in there when i try to open it

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

Bruno Gomez

(Unassigned)

Unconfirmed

Retrieved