mojira.dev
MCL-20592

The new minecraft launcher doesn't work.

The logo for the new minecraft launcher has dissappeared, and earlier, it would bring me to the microsoft store so I could get "Xbox gaming services" (which did nothing.)

I tried everything, even deleting it and redownloading it, but now it won't let me download it.

I play minecraft alot, so this is a big problem for me.

Comments 4

Try these steps in order, and stop following them if Minecraft starts working again:

  • Save and close all your open documents

  • Go to Start, click Power, and click Restart

  • Go to Start, and search minecraft like normal

  • Make sure it says Minecraft Launcher, not Minecraft (Window Store)

 

 

  • Go to Start, click Settings, click Apps,

  • Search Minecraft Launcher in the list

  • Uninstall it

  • Run the MSI file you downloaded again

  • Try the launcher again

 

  • Copy %appdata%\.minecraft

  • Go to Start, type a letter and backspace it

  • Paste that location in the search box and press enter

  • Right-click on "launcher"

  • Hold shift and click Delete

  • Run the MSI file again

  • Try the launcher again

The MSI downloads the old launcher. its the NEW one that isn't working.

 

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 
 

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here ? 

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

Theodore Cohen

(Unassigned)

Unconfirmed

Retrieved