mojira.dev
MCL-20598

Installer not working

I can download the installer from the website, but when I run it, it brings up a screen and doesn't do anything. The first time a bar started at the bottom and then froze; now the bar doesn't even start.

Comments 2

Go to https://www.minecraft.net/en-us/download and select "Download for Windows 7/8". Use the old Java launcher instead. There is currently a bug affecting the latest launcher for Windows 10/11, hopefully, it will get resolved ASAP.

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 
 

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here ? 

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

John

(Unassigned)

Unconfirmed

Retrieved