mojira.dev
MCL-20712

Minecraft fails to login Xbox profile

I am playing Minecraft Bedrock edition on a Windows 10 machine.  The new Minecraft launcher frequently fails to recognize my Xbox profile and cannot log me into the game.  This occurs even if the Xbox app is open and I am logged directly into that app.

 

Deleting and reinstalling the Xbox app has not fixed this issue.

Comments 2

"frequently fails to recognize my Xbox profile" is the least to say. For me it does this all the damn time. Mojang HAVE TO fix this. This new launcher is an unfunny joke.

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation:

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here ? 

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

Tom MacDonough

(Unassigned)

Unconfirmed

Retrieved