Hello,
I have bought the Minecraft: Java Edition.
I have selected the following:
Download button in [Minecraft Java Edition | Minecraft|https://www.minecraft.net/de-de/store/minecraft-java-edition]
Für Window 10/11 Herunterladen
started MinecraftInstaller as Administrator
pressed Installieren
the following Error message comes:
Scheinbar ist etwas schiefgelaufen.
App konnte nicht installiert werden. (0x80070520)
Could you please help with this problem.
Comments 4
Restarting of computer or launcher did not help at all. What should I do? What is the background of the error "App konnte nicht installiert werden. (0x80070520)" -> translated in English " App could not be installed" or similar.
Thanks.
Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
Does this issue occur on newest version of the Launcher?
Does this issue occur on minecraft.net website/MS store version of the Launcher?
Have you tried to install Launcher from the minecraft.net website/MS store?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account?
Have you tried signing out of all your Windows Apps, and the signing in again?
Have you tried installing it in any other directory?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Have you tried to re-registering MS store as written here?
Do you have enough free space on your disc drive?
Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?
Do you use VPN or any of the incompatible software on machine you try to log-in?
Could you provide us with more in-depth repro steps?
Remember to restart your PC after each solution.
This ticket will automatically reopen when you reply.
can you translate that error message