mojira.dev
MCL-20733

Questions about minecraft installation error issues

hi! My friend, I don't seem to have a way to download minecraft java version of the official launcher, he always reports errors, is there a solution? I'd appreciate it

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Please translate the error message

Translation:
There seems to be a problem
We are unable to install this application/program (0x80004004)

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue still occur on newest version of the Launcher?

  • What operating system does your issue occur?

  • If for Windows, have you tried to install Launcher from the minecraft.net website/MS store?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here

  • Do you have installed other antivirus with Windows Defender turned on?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

王昊威

(Unassigned)

Unconfirmed

Retrieved