mojira.dev
MCL-20777

Minecraft Launcher (Windows 10, Java Edition) Grey Screen, Not Loading

On booting up Minecraft Launcher, the launcher window appears but remains the window remains entirely greyed out, and does not load further. 

 

Previous instances of this issue (marked as resolved) have suggested a workaround of deleting launcher_msa_credentials.json file from the .minecraft folder, however this has not resolved the issue.

 

Uninstalling and reinstalling the Minecraft launcher has also not resolved the issue. 

Linked issues

Comments 2

Thank you for your report!
We're tracking this issue in MCL-20290, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.

migrated

(Unassigned)

Unconfirmed

Retrieved