New launcher sits on grey screen and fails to load

They tag it as 'resolved' but all the 'resolutions' i've seen don't explain how it's fixed. I've reinstalled it already after my issue was 'resolved' and I'm still having the same problem.  

@unknown your report appears as resolved as we merged into this report to track this bug in one central place.

nice but my launcher still doesn't open

Later in the day, I restarted my pc then the launcher opened fine... So something must have happened...

I'm experiencing this issue, but I have noticed that I'm getting this in my launcher_cef_log.txt file in the c:\users[myuser]\AppData\Roaming\.minecraft folder:

[1115/145612.888:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 1 time(s)
[1115/145612.892:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 2 time(s)
[1115/145612.895:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 3 time(s)
[1115/145612.897:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 4 time(s)
[1115/145612.900:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 5 time(s)
[1115/145612.903:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 6 time(s)
[1115/145612.903:ERROR:browser_gpu_channel_host_factory.cc(167)] Failed to launch GPU process.
[1115/145612.906:INFO:main_context.cpp(136)] CEF initialized successfully.
[1115/145612.906:INFO:main_context.cpp(138)] CEF version: 85.3.13+gcd6cbe0+chromium-85.0.4183.121
[1115/145612.956:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145612.957:ERROR:browser_gpu_channel_host_factory.cc(167)] Failed to launch GPU process.
[1115/145612.988:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145612.995:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.006:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.009:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.013:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.016:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.020:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.023:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.026:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.029:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1115/145613.032:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
... That just keeps repeating after that.

Any idea why that might be happening?

Cheers

I don't what's happeing but yesterday my launcher opened, then later in that day it did the grey screen again and then today it opend normaly again...

I just faced the same issue as @Gareth - the gray screen, and these errors in the logs:

[1120/084517.536:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 6 time(s)
[1120/084517.537:ERROR:browser_gpu_channel_host_factory.cc(167)] Failed to launch GPU process.
[1120/084517.593:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1120/084517.594:ERROR:browser_gpu_channel_host_factory.cc(167)] Failed to launch GPU process.

TWIMC: I just updated the OS (Win10) and it solved the issue.

still doesnt work

I have the some problem.

I have the same problem except my closes after a second

This is what I receive. I'm on Windows 11, NVIDIA GEForce GTX 1060 with more than enough RAM. Appreciate the Devs!

For me, this issue has been resolved with the most recent update to Windows 11. Thank you. You are greatly appreciated!

This does the same to me. It doesn't crash only the launcher, but it BSODs my PC and the launcher was uninstalled when it closes. Looks like i'mma check my PC again! *sigh*

Windows 11 with all updates installed, latest version of the launcher: It stays gray indefinitely! I must re-rollback (again) to the old one to play Minecraft! 😞

I'm experiencing the same issue as Milos Ranomirov below. I really hope it starts working soon. My son is pretty sad that Dad can't join him in Minecraft adventures anymore!

This has to be made top priority. You put out a new launcher with many MANY bugs, and then you don't fix them.

My son is having this issue with his minecraft as well. I have reinstalled it, wiped out the .minecraft directory and reinstalled it. Wiped out all 3rd part startup services and apps and resinstalled it, reset the app, reset the app and data, and nothing has fixed it.

I do not get a crash dump, and in the launcher_log.txt file, I see it try to execute the following command dozens of times within the same second before giving up and shutting everything down:

[Info: 2021-12-11 21:52:14.0690663: LauncherAppBrowser.cpp(73)] Will launch a Chromium subprocess with command line string: "C:\Program Files\WindowsApps\Microsoft.4297127D64EC6_1.0.104.0_x64__8wekyb3d8bbwe\Minecraft.exe" --type=utility --utility-sub-type=network.mojom.NetworkService --field-trial-handle=2692,9464612885724412,5740278057686125672,131072 --enable-features=CastMediaRouteProvider --lang=en-US --service-sandbox-type=network --no-sandbox --log-file="C:\Users\Taiji\AppData\Roaming\.minecraft\launcher_cef_log.txt" --log-severity=info --lang=en-US --launcherui /prefetch:8

In the launcher_cef_log.txt file, I see the following:

[1211/155211.580:INFO:main_context.cpp(136)] CEF initialized successfully.
[1211/155211.580:INFO:main_context.cpp(138)] CEF version: 85.3.13+gcd6cbe0+chromium-85.0.4183.121
[1211/155211.581:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 1 time(s)
[1211/155211.582:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 2 time(s)
[1211/155211.584:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 3 time(s)
[1211/155211.585:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 4 time(s)
[1211/155211.586:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 5 time(s)
[1211/155211.587:WARNING:gpu_process_host.cc(1256)] The GPU process has crashed 6 time(s)
[1211/155211.588:ERROR:browser_gpu_channel_host_factory.cc(167)] Failed to launch GPU process.
[1211/155211.618:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.
[1211/155211.619:ERROR:browser_gpu_channel_host_factory.cc(167)] Failed to launch GPU process.
[1211/155211.627:ERROR:network_service_instance_impl.cc(264)] Network service crashed, restarting service.

Where the last line regarding the Network service crashing repeats hundreds of times. Note that this is on a new Windows 11 computer, less than a week old, on which everything else has worked. Minecraft bedrock still work, and Minecraft Java worked only a week ago.

Happy to upload actual logfiles or similar if it would help move this issue forward. I'd also appreciate any advice as to how to backrev the launcher or game files, if that would give my son a workaround until this is addressed.

Somewhat of a temporary fix:

Restarting your PC then opening it once again should work.

Somewhat of a permanent fix:

Using the old launcher does not have this issue.

How this is probably happening (i think so):

The GPU Host is trying to load the Launcher, and such so the launcher doesn't want to startup where it keeps crashing. Then, the network service will crash because it doesn't know if it's started or on loading. So It try's to fix the crashes then it shows the default accent for the launcher and just completely go blank and not work until you restart your computer. | This happened to me while i am browsing on Firefox, then going up to start the launcher.

Thanks for the suggestions v2i0. Unfortunately, restarting does not help in the slightest. As I mentioned, I went through quite a few recycles including restarts when I was trying to troubleshoot the issue.

I'd like to go back to using the old launcher, but I cannot figure out how to do so. Any tips you could provide would be most welcome. I did try launching an earlier version of Minecraft (1.18 instead of 1.18.1), but I don't know how to run an earlier version of the launcher itself.

Given the number of folks affected, I'm surprised that Mojang/Microsoft hasn't just made the old launcher (maybe a modified version with any security fixes it needs) available as an official workaround until they can fix this problem.

My son loves to play Minecraft, and he's still able to play, but Papa can't play alongside him anymore until this gets fixed. 😞 It feels like it's been forever. There's even a whole new version now (1.18) since the last time I was able to play.

Hey Charles, you can get the old version of the launcher here. It's still being supported and works just as it should do, aside the occasional pop-up to get the new version.

cuz its like slow internet if you are connected but you have no data itll load forever. and if you have no internet connected, it will load a bit slower than when you are connected haha

One thing that annoys me about having to use the old launcher is that it does not support getting the bedrock edition it seems.  It says incompatible with that version of the launcher.  With that in mind, I'm surprised this is taking so long to fix.  It's almost like this one isn't being taken seriously.

For me it got worse, now it won't start, however 3th party launchers, like Lunar Client work. Oh well at least something.

for me it just wont open at all, i get the loading circle above my curser but then it just fails to open, even if i open task manager it does not show as a running app. i can only play bedrock version by opening from the start menu. i cannot acces java at all. hope tey find a fix soon.

Would anyone experiencing this issue please add their .minecraft folder log to this bug? It would be a great help to have a log from someone experiencing this issue. Thanks in advance!

How would I do that if it's on the Microsoft Appstore? The normal launcher works fine and I use that but it's the Microsoft Store unified launcher

As usual, its located in the Minecraft data folder. (blue text is a link!)

same for my yesterday perfect today dead. and i see the task manager the app consume 10% cpu and consumed ram more more more over time(i uploaded pic)

Thanks Jess! I've attached my cef log and normal log files.

Thank you so much! We have been looking into this but this should help a lot. 

No problem! I really wanna use the new launcher because it allows me to also launch Bedrock Edition from one launcher.

I have a temporary solution, at least for windows users. Not sure about Mac:

Start the launcher. It will be a grey screen, so close it. Restart your laptop/pc then start the launcher again. You have to log in every time you do this, but at least you can play.

Works for me. (Windows 10 on Gigabyte gaming laptop and on HP Compaq desktop)

Hope this helps!

JAG

This is when everything works.

This happened to me too! And here's a fix that may help.

Try to restart your computer (might need to do it several times)

Can users running into this post comments clarifying:

• Your OS version

• what CPU/GPU they have

• What launcher version you're seeing this in - i.e. confirming it's in the new (win10/11) launcher alone, and not the win7/8 launcher

Please re-test on Beta channel in Launcher; new fix released hopefully will help.