mojira.dev
MCL-21255

Error 0x80131500 when trying to install the launcher

[media]

When trying to install the louncher again, it fails to install due to this error. It was tried to solve in several ways to see if it was an error of the user's device, but apparently it is not.

A solution to this error please.

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Comments 2

Please confirm:

  • Make sure you are logged in to the Microsoft Store: https://www.xbox.com/en-us/games/store/Minecraft-Launcher/9PGW18NPBZV5])

    • You can also just try again to download/install directly from the above link

  • Ensure your antivirus isn't preventing installation: You could try to disable antivirus and try to reinstall; if it works, that was the problem.

  • Run Windows Troubleshooter to get more information & fix most common causes of this:

    • Press Windows key and I key together to open Settings.
      Then choose Update & Security.
      Click Troubleshoot.
      The scroll down to find Windows Store App.
      Click Run the troubleshooter to continue. 

    • The troubleshooter will begin to check for problems on your computer and fix them. When it is finished, reboot your computer and retry to see whether the error code 0x80131500 is addressed.

 

Hi there!
Please, attach error screen in english.
Setting the issue as awaiting response as the workaround was provided, please confirm it.

This ticket will automatically reopen when you reply.

Joaquinxxx

(Unassigned)

Unconfirmed

crash

Retrieved