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It just crashes the screen stays black for about a 2 seconds then it crashes.
(this is my first bug report so if I get anything wrong sorry.)
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I have tested further it still crashes regardless off apps on or off in the background.
Also there was no crash report so I attached the log file.
The affected versions may not be fully accurate.
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Attachments
Comments 8
Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
Have you tried to install older Launcher from the minecraft.net website?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account?
Have you tried signing out of all your Windows Apps, and the signing in again?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Have you tried booting Launcher in Beta? (can be found in General Settings tab)
Have you tried launching it from MS store?
Have you tried to re-registering MS store as written here?
Have you tried installing it on a different drive?
This ticket will automatically reopen when you reply.
i have already sent a reply email but any way here's what i did
i wasn't able to install the old launcher cause my mum said no
yes
yes
yes
it keeps crashing how am i meant to launch it in beta
yes
can't
can't
Hi again!
I'm afraid it's not possible to proceed further with the issue investigation without taking necessary steps. as written in my previous reply.
But I also have few other questions:
Do you have Dungeons/Minecraft for Windows installed on your PC?
If yes, does uninstalling these games fixes your issue?
This ticket will automatically reopen when you reply.
We do not have enough information to find the cause of this issue.
Please attach the crash report found in
[minecraft/crash-reports/crash-<DATE>-client.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/]here.If you cannot find a crash report, please attach the full launcher log found in
[minecraft/launcher_log.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/].This issue is being temporarily closed as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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