I wanted to get onto Minecraft today, but when I launched it, I kept getting this error: "Sorry! We were unable to get your account information. Please restart your launcher.". The launcher thinks that I don't own the game, despite me having owned the game for quite a long time, on a Mojang account (I have migrated already). Even on the normal Windows app (not the one from the Windows store), they think I don't have the game, and not even the website thinks I have the game! I reinstalled both the Windows Store app and the Windows 7/8 app and cleared my Temp folders before doing so, and I'm still being presented with this issue. I really don't want to buy the game, and I don't want to lose my pre-existing account to whatever bug this is. I really just hope that this is something fixable and something that was a user error.
Comments 4
For now it works fine, thanks for fix. But for future, I suggest to show more informative error message in order not to confuse users. In current implementation it may looks like some problems there with a launcher ("Please restart your launcher"), but in fact, the problems is on Microsoft servers. My suggestion is to show different error message when the http status code is 503. Something like "We're sorry, there are some technical issues on our side. Please try again later. You can check Xbox services status here: https://support.xbox.com/en-US/xbox-live-status".
Soooo terrible. There are a lots of people who suffering from this issue. I am wondering how long Microsoft refuses to fix this even that Minecraft have been bought for $2.5 billion USD. You are wasting this monies while have such bugs that prevents people to play.
Anyway I have a little info about the possible source of this problem. In my case the API endpoints producing timeout (30s) when accessing through the website (https://account.microsoft.com/services?ref=xboxme).
GET https://account.microsoft.com/services/api/subscriptions?excludeWindowsStoreInstallOptions=false&excludeLegacySubscriptions=false&isReact=true&includeCmsData=false
GET https://account.microsoft.com/services/api/promo-alerts?isReact=true&includeCmsData=false
When performing these request via Postman, the server returns 503 Service Unavailable after about 35s.
TraceID: K7xHqrU/rESIP6jn.5.145
I don't know if this is DDoS attack or just internal issues of Microsoft account service but anyway this have to be solved.
P. S.: using VPN is useless in this case.