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MCL-21890

Windows 10/11 installer not working

The installer for Windows 10/11 doesn't work. I tried on both Windows 10 and 11 on different devices which are all compatible with Minecraft. The Windows 7/8 Launchers works perfectly. 

Comments 14

Hi there!

Could you answer few questions regarding this issue, it will help with the investigation: 

  • Have you tried installing it from MS Store or Xbox app? 

  • Have you tried upgrading/downgrading JDK java app or even reinstall it?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here

  • Do you have enough free space on your disc drive?

  • Are you sign in on Xbox Companion App?

  • Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

This ticket will automatically reopen when you reply.

I used MS Store as well (it doesn't work).

I don't have XBOX app.

I used different devices with different JDK versions.

I am logged in all in the same account.

No it will glitch my XBOX account.

XBOX is not installed.

MS store is up-to-date.

Re-registering glitches my account.

I have about 350 GB of drive space free.

I don't use XBOX companion.

I don't have XBOX Identity provider.

I don't use a VPN.

My PC is above recommended system requirements.

Hi again!

Please install Xbox app, Xbox companion and Xbox identity provider and sign in with the same account that you are logged in on MS store and in Launcher.

Please remember to restart your computer.

This ticket will automatically reopen when you reply.

Xbox identity provider will not install. All other applications have been installed.

Xbox identity provider has been installed by changing Windows account and then switching back.

4 more comments

Some valuable information about the bug: The windows 10/11 installer only works on standard non-administrator accounts.

You have to be signed in with one account on all applications that work with the Launcher.
Ms store, Launcher, Xbox app, Xbox companion and Xbox identity provider. Please install them from your MS store, if your "glitch" does not occur on your account.

 

I am all logged in to one account. The glitch only happens on administrator accounts.

The issue is now intermittent and is fixed.

Closing as cannot reproduce.

LividJester3858

(Unassigned)

Unconfirmed

Retrieved