[MCL-22128] When in the Launcher, the skins menu will repeatedly say 'unable to load skins' even after restarting the Launcher

I made a new skin for myself, and then tried to open the Java Edition skins menu, and it said: 'Unable to load skins'. I clicked 'try again' and it didn't work. I then spammed the button and then restarted the Launcher, tried again, and it still didn't work. Then I came here, and...yeah.

Comments 5

[Mod] violine1101 2022-08-04T08:42:05Z

Thank you for your report!

However, you have created the report for the wrong project, therefore it is being moved to the correct project. As a result of the move, some information might have become lost or incorrect. Please check whether the report is still correct and complete, and if necessary, edit it accordingly.

These are the projects where bugs for the respective game version are tracked:
– Minecraft: Java Edition — Windows, macOS, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft (Bedrock codebase) — Android, iOS, Windows 10 (from the Microsoft Store), Xbox, Nintendo Switch, PlayStation, Fire OS, and Gear VR
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe

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📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
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[MCQA] Zgajak 2022-08-04T10:02:00Z

Hi there!

Could you please record a video of this issue?
Also please uninstall the Launcher, delete .minecraft folder (copy its content elsewhere before deletion) and then reinstall the Launcher.

This ticket will automatically reopen when you reply.

vlokyloky4493 2022-08-04T12:50:18Z

I am replying to Zgajak.

I have recorded a video of the issue, in which I opened the skins menu in the launcher and it didn't load. The file with the video is attached to this comment.

[media]

⚠️ I believe that the file is only openable on MacOS, sorry for any inconveniences while attempting to open the file.⚠️ I do not know how to convert it so that it is openable on Microsoft computers with Windows, if it is not openable on Windows. I dont actually know if it is openable at all, because it is the file's name.

[Mod] markderickson 2022-08-04T13:18:52Z

Hey! It seems your video didn't upload properly. It may have been too big; if that is the case, would you be able to upload it to a site like YouTube and share the link please? Thank you. 🙂

[MCQA] Zgajak 2022-08-04T13:59:21Z

Hi again!

I think you can upload mov file. You can also convert the file in quick time player, or by saving it in .mp4 file format.
Also have you tried uninstalling Launcher and deleting .minecraft folder as I previously asked in my post?

This ticket will automatically reopen when you reply.