Over the past several months I have experienced a strange issue of randomly not being able to open the launcher after my computer has been on over anything but short periods of time. This has affected several versions of the launcher including versions current to today and prior for approximately 8-12 months. I usually open minecraft by clicking on a shortcut in my taskbar. When launch fails, I will only see a textless grey window open on top left portion of screen for about 1 second then close. Repeated attempts also fail. Approximately 3/4 of the time I have been able to fix this by resetting my computer and immediately opening the launcher after windows 10 boots and I have logged in. When successful, the launcher then always requires me to re-login thru my microsoft account. Lately this "trick" has not worked. I have tried logging out and back into my microsoft gaming account when issue is noticed without resetting my pc and it does not help. I have the current Windows 10 with automatic updates, Java, and Nvidia RTX-2070 updates installed.
Comments 3
Hello. I apologize for the delayed response but I was able to resolve the issue by deleting the installer and then re-installing it. I have booted the Minecraft launcher over several times since re-install with no issue but I will notify you if the problem reoccurs for me. Thank you.
Hi there!
Could you answer few questions regarding this issue, it will help with the investigation:
Does this issue occur on Windows 10/11 version of the Launcher or Windows 7/8 version?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account?
Have you tried signing out of all your Windows Apps, and the signing in again?
Is your Windows and associated apps (Xbox app, MS store) up-to-date (check for updates regardless)?
Do you have enough free space on your disc drive?
Have you tried installing the Launcher on a different drive?
Are your graphic card drivers up-to-date? Please check for updates regardless.
Please also uninstall the Launcher, delete .minecraft folder (copy its content elsewhere before deletion) and then reinstall, restart your computer. Then please try to boot the Launcher.
Do you use VPN or any of the incompatible software on machine you try to log-in?
Could you provide us with launcher_log file from .minecraft and a video?
Please also install these necessary add-ons:
Xbox identity provider: https://aka.ms/XboxIdentityProvider
Xbox live in game experience: https://aka.ms/XboxLiveInGame
Gaming Services: https://aka.ms/GetGamingServices
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