mojira.dev
MCL-22936

Minecraft Bedrock on a company computer

Resolved
Awaiting Response
0

I have a company computer with an Office365 subscription through the company. 
However, I am allowed to use the machine for gaming as well, so I have added a private Microsoft account. 
Unfortunately, the launcher for Win10 does not work because the Mincraft lancher does not ask which account to use. The lancher for Win7 works, but cannot launch the Bedrock edition. 
I was able to install the current Badrock edition, and launch it without the lancher. However, the login to the Microsoft account fails here as well without an error code.

Comments 3

Hi there! 

Could you answer few questions regarding this issue, it will help with the investigation: 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date (check for updates regardless)? 

  • Do you have enough free space on your disc drive?

  • Have you tried installing the Launcher on a different drive?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with a video of this issue?

Please also install necessary add ons:

Xbox identity provider:   https://aka.ms/XboxIdentityProvider

Xbox live in game experience:   https://aka.ms/XboxLiveInGame

Gaming Services:  https://aka.ms/GetGamingServices

 

This ticket will automatically reopen when you reply.

Hi, 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

I'm logged in in Microsoft Store, but can't log in XBox App nor Minecraft Launcher. 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

Microsoft Store: No Effect

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date (check for updates regardless)? 

Yes up to date

  • Do you have enough free space on your disc drive?

Plenty

  • Have you tried installing the Launcher on a different drive?

No

No.

  • Could you provide us with a video of this issue?

soon.

Ok, so can you try and install it on other disc. 
Have you also installed the recommended addons?
Also please try and boot Minecraft for Windows through MS store.

This ticket will automatically reopen when you reply.

lowtzow

(Unassigned)

Unconfirmed

Retrieved