As the title notes, both the launcher/website are requesting me to enter a new username as if my account is new; however, I have owned this account since 2012 and have played every day for the past 6 years without any issues. The username in question is "Elxtra"
I have attached a screenshot below as well.
The following user posted a similar bug report but it was marked as resolved without having resolved it, one might want to review it as well <MCL-21741>
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Thank you for the response @turbo ! The problem is that it doesn't note how to resolve the issue besides trying to contact the support desk, which hasn't responded for a week or so already.
It is possible that they are currently receiving a high volume of tickets. You may experience a longer wait time for replies.
Thank you for your report!
We're tracking this issue in MCL-20496, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Hi, at MCL-21741 you also find the resolution, which in this case is that it is a duplicate of MCL-20496. This makes your issue a duplicate of MCL-20496 too.
Please refer to the comments there.