mojira.dev
MCL-24744

Minecraft launcher do not access to internet even if the connection is properly working

Basically, sometimes (can't understand when) i open the minecraft launcher and a red message above on the right tells "We were unable to verify what products you own. Please check your internet connection." even if i'm properly connected to internet.

Minecraft still opens, but only in offline mode and so I cannot access to the online multiplayer;

I tried to update windows or restart the pc but the problem remains and disappears with no particular explanation

Linked issues

Comments

Arisa Bot

Thank you for your report!
We're tracking this issue in MCL-19840, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.

migrated

(Unassigned)

Unconfirmed

Retrieved