mojira.dev
MCL-25673

Launcher connection error — account signed in but Java and Bedrock products not recognized, and installation of Minecraft for Windows (Bedrock) fails.

I’m experiencing two major issues with the Minecraft Launcher:

After launching, I receive a “connection error” message. Even though I’m signed in with my correct Microsoft account — which has valid licenses for both Java Edition and Bedrock — the launcher does not detect my owned products.

I also encounter an installation error specifically for Minecraft for Windows (Bedrock Edition). The installation doesn’t complete successfully, even when I try running it as administrator.

I’ve already attempted the following troubleshooting steps:

Restarted the launcher and my PC

Verified that I’m using the correct Microsoft account

Reinstalled the Minecraft Launcher from the official site

Confirmed internet connection is stable

Tried clearing Microsoft Store cache using wsreset

Checked firewall/antivirus settings

Ensured there's enough disk space

Verified that Windows is fully updated

Environment

🌍 Environment
Operating System: Windows 11

Minecraft Launcher Version: 3.17.4-2.2.2

Internet Connection: Stable — wired (Ethernet)

Antivirus/Firewall: Enabled — using default Windows Defender

Other Software Running During the Issue: Only Microsoft Store and standard Windows services

Linked issues

Attachments

Comments 2

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I've asked for help in the Discord community chat, tried every tutorial online, followed a moderator's instructions (restoring/repairing the Microsoft Store and the Minecraft Launcher, installing Minecraft Legacy, checking the date/time, getting a hjt log, and deleting programs from my computer). Still, I haven't been able to solve the problem. I can confirm that my internet connection is good, not bad, as I've tested two different Wi-Fi networks and nothing has changed in the launcher. I'm almost giving up trying to play because I can't solve this problem at all.

Rodrigo Andrade de Azevedo

(Unassigned)

Unconfirmed

Retrieved