I’m experiencing two major issues with the Minecraft Launcher:
After launching, I receive a “connection error” message. Even though I’m signed in with my correct Microsoft account — which has valid licenses for both Java Edition and Bedrock — the launcher does not detect my owned products.
I also encounter an installation error specifically for Minecraft for Windows (Bedrock Edition). The installation doesn’t complete successfully, even when I try running it as administrator.
I’ve already attempted the following troubleshooting steps:
Restarted the launcher and my PC
Verified that I’m using the correct Microsoft account
Reinstalled the Minecraft Launcher from the official site
Confirmed internet connection is stable
Tried clearing Microsoft Store cache using wsreset
Checked firewall/antivirus settings
Ensured there's enough disk space
Verified that Windows is fully updated
Environment
🌍 Environment
Operating System: Windows 11
Minecraft Launcher Version: 3.17.4-2.2.2
Internet Connection: Stable — wired (Ethernet)
Antivirus/Firewall: Enabled — using default Windows Defender
Other Software Running During the Issue: Only Microsoft Store and standard Windows services
Linked issues
duplicates 1
Attachments
Comments 2
I've asked for help in the Discord community chat, tried every tutorial online, followed a moderator's instructions (restoring/repairing the Microsoft Store and the Minecraft Launcher, installing Minecraft Legacy, checking the date/time, getting a hjt log, and deleting programs from my computer). Still, I haven't been able to solve the problem. I can confirm that my internet connection is good, not bad, as I've tested two different Wi-Fi networks and nothing has changed in the launcher. I'm almost giving up trying to play because I can't solve this problem at all.
Please see if community support can help resolve your issue. Please link to this bug report when asking for help with your issue.
Quick Links:
📓 Bug Tracker Guidelines -- 💬 Community Support -- 📧 Mojang Support (Technical Issues) -- 📧 Microsoft Support (Account Issues) -- 📓 Project Summary -- ✍️ Feedback and Suggestions -- 📖 Game Wiki