Linked issues
is duplicated by 43
WEB-7931
Microsoft account says “Oops! We couldn’t valid your access, please try to login again.” I don’t understand why this happens.
Resolved
MCL-24970
My launcher says "Sorry we cant verify your products check your network connection" when i still connected to internet
Resolved
MCL-25004
Launching bedrock gives the error "Failed to locate installed product"
Resolved
MCL-25189
failed to find product
Resolved
MCL-25239
"trying to find the installed product"
Resolved
Attachments
Comments 15
If this issue is occuring first of all, please reply to the message below.
Secondly please see if Community Support (linked below) can help resolve the issue.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
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I've asked for help in the Discord community chat, tried every tutorial online, followed a moderator's instructions (restoring/repairing the Microsoft Store and the Minecraft Launcher, installing Minecraft Legacy, checking the date/time, getting a hjt log, and deleting programs from my computer). Still, I haven't been able to solve the problem. I can confirm that my internet connection is good, not bad, as I've tested two different Wi-Fi networks and nothing has changed in the launcher. I'm almost giving up trying to play because I can't solve this problem at all.
I've been having this same issue for a week and they keep telling me it's not an issue on their end that it's microsoft/xbox, but I spoke to xbox support already and they said it's not on their end. Unfortunately, I'm glad to see I'm not the only one dealing with this.
I just opened a ticket for this, and they said it was a duplicate of this ticket and resolved mine and I see resolved on this ticket but literally no answers…what was the point.
For everyone:use this page (MC Support ),I explained my suspicions about it being that I wasnt receiving some kind of token (because of what prism launcher said on My problem ) and they said they did it and when I tried logging in it finally worked
Mb I didn't post the photos, but it said something about api.minecraftservices.com replying with ““ (yes I mean nothing)
Hi!
Does this issue still occur to anybody?