Linked issues
is duplicated by 16
WEB-7931
Microsoft account says “Oops! We couldn’t valid your access, please try to login again.” I don’t understand why this happens.
Resolved
MCL-24970
My launcher says "Sorry we cant verify your products check your network connection" when i still connected to internet
Resolved
MCL-25004
Launching bedrock gives the error "Failed to locate installed product"
Resolved
MCL-25189
failed to find product
Resolved
MCL-25239
"trying to find the installed product"
Resolved
Attachments
Comments 7
If this issue is occuring first of all, please reply to the message below.
Secondly please see if Community Support (linked below) can help resolve the issue.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
I've asked for help in the Discord community chat, tried every tutorial online, followed a moderator's instructions (restoring/repairing the Microsoft Store and the Minecraft Launcher, installing Minecraft Legacy, checking the date/time, getting a hjt log, and deleting programs from my computer). Still, I haven't been able to solve the problem. I can confirm that my internet connection is good, not bad, as I've tested two different Wi-Fi networks and nothing has changed in the launcher. I'm almost giving up trying to play because I can't solve this problem at all.
Hi!
Does this issue still occur to anybody?