[MCL-23791] "we cannot verify the products you own" error message when trying to play the game

[media]

Linked issues

is duplicated by 52

WEB-7931 Microsoft account says “Oops! We couldn’t valid your access, please try to login again.” I don’t understand why this happens. Resolved

MCL-24970 My launcher says "Sorry we cant verify your products check your network connection" when i still connected to internet Resolved

MCL-25004 Launching bedrock gives the error "Failed to locate installed product" Resolved

MCL-25189 failed to find product Resolved

MCL-25239 "trying to find the installed product" Resolved

47 more links

Attachments

Comments 22

[MCQA] Zgajak 2023-10-10T07:07:06Z

Hi!

Does this issue still occur to anybody?

[MOD] Greymagic27 2024-06-02T19:31:56Z

If this issue is occuring first of all, please reply to the message below.

Secondly please see if Community Support (linked below) can help resolve the issue.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Pablo Rodrigues da Silva 2025-09-12T18:37:54Z

I've asked for help in the Discord community chat, tried every tutorial online, followed a moderator's instructions (restoring/repairing the Microsoft Store and the Minecraft Launcher, installing Minecraft Legacy, checking the date/time, getting a hjt log, and deleting programs from my computer). Still, I haven't been able to solve the problem. I can confirm that my internet connection is good, not bad, as I've tested two different Wi-Fi networks and nothing has changed in the launcher. I'm almost giving up trying to play because I can't solve this problem at all.

[MOD] Greymagic27 2025-09-14T09:47:38Z

If you’re having the issue, what ISP are you using? (Internet Service Provider)

Iñaki S 2025-09-22T00:53:16Z

I have Telecentro S.A.

12 more comments

Ryan 2025-09-25T12:54:09Z

I am on wifinity

Former user 2025-09-25T13:39:51Z

Hi, could get ownership of this ticket?, because the reported is not longer active since 2023.

Sam Williams 2025-11-27T09:04:38Z

I hope this report is not a duplicate of an existing one, Mojang ! Because just fix the damn thing. PLEASE.

James Stokes 2026-01-15T15:25:42Z

Hi i put a more detailed bug for the same issue that got closed and got referenced to this bug instead this is a widespread issue nothing on the faqs fix this.

The only fix ive found is to use a vpn then the launcher connects instantly alot of people dont know about the bug page but go on reddit youtube you will see loads of people encountering this issue it really needs addressing considering this is nearly 3 year old bug thats still occuring is wild please fix this we shouldnt need to use a vpn to play minecraft.

James Stokes 2026-01-15T15:31:05Z

For reference ive tried:

Restarting internet router

Changing dns and flushing dns cache

Reinstalling minecraft launcher

Adding custom rule to windows defender for the minecraft launcher to allow

Restarting the pc

Signing out and singing back in

Disabling antivirus firewall protections

Deleting the user profile and re adding it

None of thr above work! The only step that works is to use a vpn please get this sorted

Andre Borges 2026-01-20T20:08:29Z

I've been having this same issue for a week and they keep telling me it's not an issue on their end that it's microsoft/xbox, but I spoke to xbox support already and they said it's not on their end. Unfortunately, I'm glad to see I'm not the only one dealing with this.

[MOD] Greymagic27 2026-02-19T20:41:52Z

Is this still occuring on the latest beta of the launcher?

Ryan 2026-03-08T04:24:55Z

I just opened a ticket for this, and they said it was a duplicate of this ticket and resolved mine and I see resolved on this ticket but literally no answers…what was the point.

Iñaki S 2026-03-15T03:10:11Z

For everyone:use this page (MC Support ),I explained my suspicions about it being that I wasnt receiving some kind of token (because of what prism launcher said on My problem ) and they said they did it and when I tried logging in it finally worked

Iñaki S 2026-03-15T03:11:37Z

Mb I didn't post the photos, but it said something about api.minecraftservices.com replying with ““ (yes I mean nothing)

ErlinEllefu 2026-05-03T08:39:50Z

I had this issue. updating windows fixed it.

Oluskuki 2026-06-29T10:44:22Z

I have this issue sometimes. But now, Update, restarts, reinstall won’t work. I can’t do anything to play multiplayer. “Nie mogliśmy zweryfikować, jakie produkty do Ciebie należą. Sprawdź połączenie internetowe.” (polish). I was logged in the same account in microsoft store, xbox games, minecraft launcher.

Windows 11.

It’s very annoying….

Teveteve 2026-06-29T11:06:16Z

I'm having the same issue at the moment. I'm logged in on my account and such. I keep getting the error code 0x89245111 Swamp. I also have good internet, so I don't see why I'm having problems.

Teveteve 2026-06-29T11:10:36Z

I forgot to mention this but i’ve also tried to restart twice

Jasmine 2026-06-29T12:06:40Z

also happening to me now

Paige Ananth 2026-06-29T15:00:31Z

I turned off IPV6 on my PC and this issue was resolved.

Leflid 2026-08-16T21:53:29Z

Hi,

I found another possible cause for this issue. After removing Application Data from run.cmd, the “We cannot verify the products you own” error no longer appears.

This suggests that something within the Application Data parameter may be interfering with the launcher’s product ownership verification.

I hope this gives you another angle to investigate.