Linked issues
is duplicated by 37
WEB-7931
Microsoft account says “Oops! We couldn’t valid your access, please try to login again.” I don’t understand why this happens.
Resolved
MCL-24970
My launcher says "Sorry we cant verify your products check your network connection" when i still connected to internet
Resolved
MCL-25004
Launching bedrock gives the error "Failed to locate installed product"
Resolved
MCL-25189
failed to find product
Resolved
MCL-25239
"trying to find the installed product"
Resolved
Attachments
Comments 10
If this issue is occuring first of all, please reply to the message below.
Secondly please see if Community Support (linked below) can help resolve the issue.
Quick Links:
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I've asked for help in the Discord community chat, tried every tutorial online, followed a moderator's instructions (restoring/repairing the Microsoft Store and the Minecraft Launcher, installing Minecraft Legacy, checking the date/time, getting a hjt log, and deleting programs from my computer). Still, I haven't been able to solve the problem. I can confirm that my internet connection is good, not bad, as I've tested two different Wi-Fi networks and nothing has changed in the launcher. I'm almost giving up trying to play because I can't solve this problem at all.
I hope this report is not a duplicate of an existing one, Mojang ! Because just fix the damn thing. PLEASE.
Hi i put a more detailed bug for the same issue that got closed and got referenced to this bug instead this is a widespread issue nothing on the faqs fix this.
The only fix ive found is to use a vpn then the launcher connects instantly alot of people dont know about the bug page but go on reddit youtube you will see loads of people encountering this issue it really needs addressing considering this is nearly 3 year old bug thats still occuring is wild please fix this we shouldnt need to use a vpn to play minecraft.
For reference ive tried:
Restarting internet router
Changing dns and flushing dns cache
Reinstalling minecraft launcher
Adding custom rule to windows defender for the minecraft launcher to allow
Restarting the pc
Signing out and singing back in
Disabling antivirus firewall protections
Deleting the user profile and re adding it
None of thr above work! The only step that works is to use a vpn please get this sorted
Hi!
Does this issue still occur to anybody?