When i open Minecraft launcher this message shows up “We were unable to verify what products you own. Please check your internet connection”.
I uninstalled the game and installed it again. I restarted my PC. I looked if my firewall wasn’t the problem. i do have internet connection and it’s fast. The problem started since i got new internet but i don’t know how to fix it. My xbox account and mincrosoft store use the same internet. The internet workd with everyting else. I checked and the internet doesn’t have any filters that would block the mojang servers.
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duplicates 1
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exactly when I try to hop on it says I need to rebuy both editions, I have the transaction on Microsoft store but still can’t play
Hi!
Thank you for your report!
We're already tracking this issue at MCL-23791, so I will resolve and link this ticket as a Duplicate.
I suggest also to browse through the main issue for potential fixes.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
I am having the exact same problem. I have spent hours trying to resolve the issue, looking up various tutorials etc. Uninstalling and reinstalling the game numerous times, same with the launcher. I have tried every possible thing, my internet connection is absolutely fine and works fine. The only thing that has worked for me is using a VPN for some reason, but then I’m unable to go on the hub and such, as it doesn’t allow VPNs. So only good for realms or solo play. Anytime I don’t use the VPN, it goes back to “We were unable to verify what products you own. Please check your internet connection”.