mojira.dev
MCL-25935

When opening the Minecraft launcher an error message pops up saying 'We were unable to verify what products you own. Please check your internet connection'

I have owned minecraft for now what must be close to 10 years and have a very strong internet connection, I have also uninstalled and reinstalled the launcher about 5 or 6 times, I’ve signed out and re-signed into my accounts multiple times and followed every YouTube tutorial to try and fix the issue however nothing I have tried has worked. Sometimes the error message doesn't pop up but then when I press play to see if it will finally work it asks me to enter a username but is won’t let me press complete when I enter my usual username, it’s just greyed out and says failed to request username availability.

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Same issue for me…No luck in fixing so far

i am having the same issue i cant connect to realms aswell.

I’ve been havin gthis issue on and off for a while but its gotten worse of late

Tried on a different WiFi network and was able to connect fine… strange as I have a second device that is able to access on my home network, just the laptop doesn’t work…

Same here, i tried reinstalling the game and the launcher, but doesn’t work.
I tried using another wifi connection but still have the same error

It’s Windows 11; what do you expect?

Try connecting via ethernet, it' much more stable and reliable than even the best possible Wi-Fi connection; reset your network settings, and reboot your router.

SIDE NOTE:

I once had an Ubuntu Laptop that would not connect to a public hospital network, no matter what I tried, even though my iPhone connected without problem; sometimes Wi-fi is just like that, I guess!

Probably a Windows issue.

Try reinstalling the OS.

Hi!
Thank you for your report! 

We're already tracking this issue at MCL-23791, so I will resolve and link this ticket as a Duplicate

I suggest also to browse through the main issue for potential fixes. 

If you would like to add a vote and any extra information to the main ticket it would be appreciated. 

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Abby pearson

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