Minecraft Launcher cannot verify that I own Minecraft on my Microsoft account. The account owns Minecraft Java & Bedrock Edition, but the launcher does not recognize it.
Steps to reproduce the issue:
Redeem a Minecraft code on a Microsoft account.
Play Minecraft normally using that account.
Disconnect the internet connection for a short time.
Try to log in again to Minecraft Launcher with the same account.
The launcher cannot verify my ownership and shows the message:
"We were unable to verify the products you own. Please check your internet connection."
Additional information:
My Microsoft account still shows that I own Minecraft Java & Bedrock Edition.
Another Microsoft account works correctly on the same computer, so the issue seems to affect only this specific account.
I tried signing out and signing back in, reinstalling Minecraft Launcher, repairing the apps, and clearing Windows credentials, but the problem still occurs.
Environment
Windows 11 Minecraft Launcher version: 3.35.10 Account type: Microsoft account Issue occurs only with one Microsoft account Internet connection works correctly with other accounts
Linked issues
duplicates 1
Attachments
Comments 2
Hi!
Thank you for your report!
We're already tracking this issue at MCL-23791, so I will resolve and link this ticket as a Duplicate.
I suggest also to browse through the main issue for potential fixes.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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