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MCL-26756

Minecraft Launcher cannot verify ownership after internet disconnection

Minecraft Launcher cannot verify that I own Minecraft on my Microsoft account. The account owns Minecraft Java & Bedrock Edition, but the launcher does not recognize it.

Steps to reproduce the issue:

  1. Redeem a Minecraft code on a Microsoft account.

  2. Play Minecraft normally using that account.

  3. Disconnect the internet connection for a short time.

  4. Try to log in again to Minecraft Launcher with the same account.

The launcher cannot verify my ownership and shows the message:
"We were unable to verify the products you own. Please check your internet connection."

Additional information:
My Microsoft account still shows that I own Minecraft Java & Bedrock Edition.
Another Microsoft account works correctly on the same computer, so the issue seems to affect only this specific account.
I tried signing out and signing back in, reinstalling Minecraft Launcher, repairing the apps, and clearing Windows credentials, but the problem still occurs.

Environment

Windows 11 Minecraft Launcher version: 3.35.10 Account type: Microsoft account Issue occurs only with one Microsoft account Internet connection works correctly with other accounts

Linked issues

Attachments

Comments 2

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[media]

Hi!
Thank you for your report! 

We're already tracking this issue at MCL-23791, so I will resolve and link this ticket as a Duplicate. 

I suggest also to browse through the main issue for potential fixes. 

If you would like to add a vote and any extra information to the main ticket it would be appreciated. 

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matymon21

(Unassigned)

Unconfirmed

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