When I launch the Minecraft Launcher, an error message appears saying:
“We were unable to verify what products you own. Please check your internet connection.”
After that, another message is shown:
“Oh no! Something went wrong, and we couldn't connect to the Minecraft services. Please connect to the internet to refresh your offline access. Try again.”
The launcher also fails to synchronize my Microsoft account.
This issue occurs even though my internet connection is working properly and stable. Restarting the launcher, logging out and back into the Microsoft account, and restarting the PC do not resolve the problem. As a result, I cannot access Minecraft or verify my ownership of the game.
Environment
OS: Windows 10 / Windows 11
Minecraft Launcher: Latest version (Microsoft Store)
Account: Microsoft Account
Internet connection: Stable (Wi-Fi / Ethernet)
Region: Spain
Linked issues
duplicates 1
Attachments
Comments 5
CraftyMuffin
When I try buying it again it says on the microsoft store I already own the preduct so I’m in a loop
Hi!
Thank you for your report!
We're already tracking this issue at MCL-23791, so I will resolve and link this ticket as a Duplicate.
I suggest also to browse through the main issue for potential fixes.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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