mojira.dev
MCL-26261

Launcher Not Connected to the Internet, Also Says I haven't purchased the game.

Game Not Connected to the Internet, Also Says I haven't purchased the game. Tried logging in website to refresh something, tried relogging, restarting pc, redownloading the launcher.

Attachments

Comments 5

I have exactly the same issue

i have the same problem microsoft can you do something with this please, it isn’t just one account it is a whole launcher problem help us please

Try this!!!

ENG: Change DNS (most common cause)
On the problematic internet connection, the ISP’s DNS servers often block or break the connection to Microsoft services.

How to set DNS in Windows:

  1. Settings → Network & Internet

  2. Advanced network settings

  3. More network adapter options

  4. Right-click your active connection → Properties

  5. Internet Protocol Version 4 (IPv4)

  6. Select Use the following DNS server addresses:

    8.8.8.8
    8.8.4.4

    (Google DNS)
    or

    1.1.1.1
    1.0.0.1

    (Cloudflare)

Restart your computer and the Minecraft Launcher.

PL: Zmień DNS (najczęstsza przyczyna)

Na problematycznym internecie DNS od ISP często blokuje/uszkadza połączenie z usługami Microsoftu.

Jak ustawić DNS w Windows:

  1. Ustawienia → Sieć i Internet

  2. Zzawansowane ustawienia sieci

  3. Więcej opcji karty sieciowej

  4. PPM na aktywne połączenie → Właściwości

  5. Protokół internetowy IPv4

  6. Zaznacz Użyj następujących adresów DNS:

    8.8.8.8
    8.8.4.4

    (Google DNS)
    albo

    1.1.1.1
    1.0.0.1

    (Cloudflare)

Zrestartuj komputer i launcher.

Tried both of these DNS addresses, didn’t work. Read somewhere it could be due to my account changing to some kid mode instead of adult? Some kind of family settings were added supposedly which broke it for someone.

https://www.reddit.com/r/Minecraft/comments/xl5ks3/connection_issue_minecraft_launcher_windows_11/

This issue happens to me repeatedly despite owning a copy of both versions of minecraft (and dungeons); not a DNS problem in my case. Signing back in and out doesn’t fix it, and it happens on both the Mojang website and a launcher.
Sometimes it recognises I own the game and things I haven’t set up a username yet, sometimes it claims I need to purchase it, other times it recognises I own the game and have an account but fails to load my skin library (with an additional issue of it sometimes not letting me change it without several attempts).

Trying to get around the issue with the website has little success and I often have to launch the game with a mod launcher (like Curseforge or Modrinth).

And then with dungeons, when everything cooperates and I launch the game, it fails to authenticate when I already have it opened and I have to sign in repeatedly until it decides to acknowledge I own it.

The launcher will also go and say my internet connection isn’t stable enough (instead of no connection altogether) despite having a latency of 8ms. Happens both when connected to an ethernet cable and on wifi. I even tried switching to my phone’s mobile data as it has better connection and the issue still occurs.

BruhNah

(Unassigned)

Unconfirmed

Retrieved