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MCL-26325

I can't launch the Minecraft launcher because it says 'the game has crashed' and 'error code: (0xc0000005)'

Hello, I have a problem

I can't launch the Minecraft launcher because it says 'the game has crashed' and 'error code: (0xc0000005)'. I tried EVGERYTHIN I found on the internet and nothing works. I even reset my PC to factory settings, I don't know what to do anymore.

1 - screenshot of the problem
2 - screenshot of what my Minecraft game files look like after reinstalling following a format

Best regards and I look forward to quick assistance

-LisiaraTyna

Environment

A format was done, RAM scan - no damaged files, uninstalling and reinstalling - no change, file repair - no change,

Attachments

Comments 2

Hey, please attach the launcher logs if possible

%AppData%\.minecraft\launcher_log.txt
%AppData%\.minecraft\launcher_cef_log.txt

Also just to confirm, Is this happening on a fresh Windows user account, or only on your main account?

Thank you for your report!
However, this issue is Invalid

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LisiaraTyna

(Unassigned)

Unconfirmed

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