I can´t open the launcher

Hey, could you tell me a little more about this issue? I’ve had this happen to me once or twice before.

Are you using the Microsoft Store Launcher or the standalone .exe launcher?

Does this happen immediately on launch, or only after clicking Play?

Could you attach the launcher log files?
(You can find them under %AppData%\.minecraft\launcher_log.txt and %AppData%\.minecraft\launcher_cef_log.txt on Windows.)

I'm not sure what you're asking, but I downloaded my launcher from the Microsoft store. 

The error occurs when it opens, it shows loading and when the option to play appears, shows says the error and I can't even click play 

I attached the launcher log files here, I'd appreciate the help. 

Actually, I've tried clicking play the fastest I can, and it opens the game, but it keeps showing the error message.

Hey Mariana,

the Store keeps a hidden backup of the launcher, so “uninstall” doesn't really remove the broken one. So try this:

Win+R, then wsreset.exe (clears store cache).

PowerShell as admin:

Get-AppxPackage *Minecraft* | Remove-AppxPackage -AllUsers

Then delete these folders:

%LocalAppData%\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe

%AppData%\.minecraft\launcher (or the whole .minecraft directory for good measure, do that if you don't have any important screenshots or mods)

Then Reboot, reinstall from Store ,run once with Wi-Fi off, and see if the issue is fixed.

can you be a little more specific about the powershell part?

The Store only “uninstalls” for your user, that command rips the launcher package out for every user account and also deletes the hidden backup Windows keeps. Without it, Windows quietly puts the same broken files back when you reinstall

I installed the one you said, and it’s the sameee 😞. It went well a few seconds more than usual and showed the same error. Maybe it could be the powershell thing you said?, I don’t know if I did what you asked or how to verify it. I asked chatgpt how to do it and how to verify it, so tell me if I did something wrong.

I opened PowerShell with Win + X, selected Terminal(Administrador) (remember my settings are in spanish) and then copy and paste the comand you said. Chatgpt said that it shouldn’t show anything, just pass to the next line, and that would mean that it deleted the package.

Maybe I can try that again if you can gide me with more specific instructions, I don’t know.

Hey Mariana,

If the PowerShell window just blinked and gave you a new line, the command worked and the package is gone.

Since even the old .exe launcher crashes, the real issue might be the CEF runtime cache both versions share.

Delete this folder if you didn’t delete the .minecraft directory last time:

%AppData%\.minecraft\runtime

Then try again.
If it still dies when you open the launcher, update your GPU driver (get it straight from Nvidia/AMD/Intel, not Windows Update).

If you have two GPUs, force the launcher onto the integrated one: Settings > System > Display > Graphics > browse to MinecraftLauncher.exe > Power saving.

If it still crashes, copy the last 20 lines of
%AppData%\.minecraft\launcher_log.txt
and paste them here, will show what's the issue in a more meaningful way

Hey, so I looked for the folder you said, it wasn’t there so I tried opening the game and it doesn’t show the error, but it looks like this:

It’s been like 5 minutes and it won’t open the game, I closed the launcher and said that the game was already opened, I closed it and tried again and it’s the same as the image above 😕

Hey, the game opened, and it doesn’t show any error.

Thank you so much for your help 🙂 ❤️