[MCL-8246] My launcher says that the game has crashed. It started doing this recently after the new launcher was launched. I have already tried all the suggestions that other players on youtube have suggested and nothing has worked to fix the problem.

Linked issues

duplicates 1

MC-37463 Hopper: java.lang.NullPointerException: Initializing game @ azd.a(SourceFile:502) // setDisplayIcon Resolved

is duplicated by 1

MCL-8247 My launcher says that the game has crashed. It started doing this recently after the new launcher was launched. I have already tried all the suggestions that other players on youtube have suggested and nothing has worked to fix the problem. Resolved

Attachments

9d8cb7b70edc3bea7ef2bcf4ad3f390d08a54afd.txt

Crash Report.txt

Crash Report1.txt

Crash Report2.txt

New Text Document.txt

Comments 19

null 2017-10-05T22:05:48Z

We do not have enough information to find the cause of this issue.
Please navigate to the Minecraft data folder (how-to) and do the following:

If you find a crash-reports folder, please attach the most recent crash report from inside that folder.
If you find any files starting with hs_err_pid, please attach those files.
If you could not find any above files, then please attach launcher_log.txt.

^{This issue has been temporarily closed as}^{Awaiting Response}^{. Once the requested information has been delivered, the report will be reopened automatically.}
_{Quick Links:}
^📓^{Issue Guidelines}^{-- 💬}^{Community Support}^{-- 📧}^{Customer Support}^{-- 📖}^{Game Wiki}

Roger Hanson 2017-10-05T23:18:20Z

This has not been resolved. I have tried to find the appdata file and it isn't in the installs that was put onto my computer. I can only look at my launch options and settings in the launcher. The new launcher doesn't let me go farther than that. I have done this according to your instructions and it didn't find any such file on my computer. I just now send a message to Mojung support and I requested that this be fix or I want a refund. This isn't the only issue I have had and I am getting tired of it. Your worthless and this isn't resolved because I still have the problem. Take your job serious or quit dude, your wasting peoples time.

Roger Hanson 2017-10-05T23:29:55Z

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Roger Hanson 2017-10-05T23:45:38Z

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null 2017-10-06T00:09:49Z

Thank you for your report!
However, this issue is Invalid.

Your Minecraft version is outdated. We currently take issues for version 1.12.2 and the latest snapshot.
Please update to the latest version as it includes the newest fixes. If you still have this problem after updating, then please create a new issue.
In case of a game crash, please also attach the crashlog.
_{Quick Links:}
^📓^{Issue Guidelines}^{-- 💬}^{Community Support}^{-- 📧}^{Customer Support}^{-- 📖}^{Game Wiki}

9 more comments

Roger Hanson 2017-10-06T00:23:43Z

That is crap. It isn't outdated all i have to do is change the settings from the previous version to the newest one. This is ridiculous. I want a refund.

null 2017-10-06T00:29:55Z

1.10.2 is outdated; 1.12.2 is the latest version. Mojang cannot fix bugs in old versions because they cannot change the past. If this still happens in 1.12.2 then please attach the crash report (when launching with that version) as I explained in my first comment.

Roger Hanson 2017-10-06T00:58:19Z

HEy, I just did a new download. Reset my settings to 1.12..2 which is in the options and guess what? It still crashed. It is the new update. You say 1.10.2 on my screen shot and you said that. Your screwing me around so give me my money. Here is a couple more snapshots for you idiot. Think of another excuse not to do your job. !

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Roger Hanson 2017-10-06T00:59:42Z

I meant you saw 1.10 and said that.

pokechu22 2017-10-06T01:04:51Z

Note that all moderators and helpers on the tracker are volunteers, so please don't be aggressive. If you want to get a refund, here is the process. You will need to go through customer support (who are actual mojang employees with the ability to handle payment issues).

We cannot provide support for 1.10.2, so issues with that version are closed. Since you can reproduce it with 1.12.2, we've reopened it.

You say that this started happening after the new launcher. If you want, you can revert to the older launcher from the alternative download page.

Roger Hanson 2017-10-06T01:13:25Z

I'll give it a try, but man I wasn't trying to get aggressive. This stuff has been going on for way too long. I paid money for this thing so that little kids could play it and this is the kind of stuff that you guys pull. You can call that aggressive all you want, but I call it ripping off little kids. This is an adult who pays his bills and I won't tolerate it. Sorry I have to act this way to a volunteer, though, its a shame that actual emplyees don't have to balls to face the music. I will try the alternative download page, but then I am going to get my money back if that doesn't work. I have kids here crying like babies because they can't play a game.

Roger Hanson 2017-10-06T03:40:08Z

Those alternative links don't work. The one that is suppose to allow us to use an older launcher is outdated and doesn't recognize runtime.

[Mod] violine1101 2017-10-06T15:41:11Z

Can you attach the crash report found in [.minecraft|http://hopper.minecraft.net/help/guides/finding-minecraft-data-folder]/crash-reports/crash-<DATE>-client.txt please? It might give us some details about your issue.

Click here to find out where your .minecraft folder is.

Roger Hanson 2017-10-07T08:41:50Z

I tried that yesterday. The new launcher doesn't have the options like the old launchers did. It has launcher settings then it has normal settings. I posted all the stuff that I could find in the previous conversations about doing that. Let me see if I can find the crash reports though.

Roger Hanson 2017-10-07T09:46:35Z

Alright, I was able to find the crash reports. Here are the last three.

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Roger Hanson 2017-10-07T11:35:24Z

I fixed the problem. I had to take my saves out of my minecraft folder, then I send the minecraft file to the trash and opened the launcher It took two tries because the the launcher froze the first time, but it eventually worked. I backed out and it worked the second time. After that I went in and did something that someone else suggested. I went into video options and turned Vsync off and then deleted the new save folder. Replacing it with my old one. It worked, but lets see for how long. Just in case I am turnign FOV all the way down too. Thanks for your help. I resolved this the Mods did nothing.

[Mod] violine1101 2017-10-07T12:15:33Z

Great! I'm glad it works now.

In fact, it's because of corrupted assets. That issue has been reported in detail here: MC-37463

Roger Hanson 2017-10-09T08:12:32Z

From my reports can you see what assets were corrupt? If you can then I can take them out of the old files and put them back into the the new minecraft file and save the old versions. That is the only downside to this fix. I can no longer use 1.10.

[Mod] violine1101 2017-10-09T09:46:07Z

Yes, either icons/icon_16x16.png, icons/icon_32x32.png, or both.

You can find a fix in the report MC-37463 in the yellow box. The solution for 1.12.x and 1.11.x also works for 1.10.x (and probably many other versions as well, haven't tested that)