The launcher starts and after that when i see the mojang logo it will not go to the screen where i can select play. I am getting really sick of it. I play minecraft for around 2/3 years now and this problem is not new. I had this once before and i couldn't fix it so i bought a laptop with windows 10. Then everything was okay and now the whole problem is starting over again. I really want this to be fixed because i don't want to buy a new laptop only for minecraft. I hope this problem will be fixed very soon because i know i am not the only one with this problem. My sister has exactly the same problem as me.
Please fix this as soon as possible.
Sincerely,
Layla
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We do not have enough information to find the cause of this issue.
Please navigate to the Minecraft data folder (how-to) and do the following:
If you find a
crash-reports
folder, please attach the most recent crash report from inside that folder.If you find any files starting with
hs_err_pid
, please attach those files.If you could not find any above files, then please attach
launcher_log.txt
.
This issue has been temporarily closed as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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Here is my latest crash report. I couldn't find any other files.
[media]
I really hope you can work with this for i am really dissapointed that i am unable to play.
Please help.
Best regards,
Layla

That's from Sep 2, likely to be an unrelated crash. Can you attach launcher_log.txt
?


I hope this information has been useful for you and i look forward to a possible solution!
Best regards,
Layla
Thank you for your report!
However, this issue has been closed as a Duplicate of MC-23484.
This is a technical support issue; this site is for bug reports only. We do not have the resources to provide you with technical support.
If MC-23484 does not help, please contact the community support, linked below.
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