Every time we open the game the next screen opens up but is then unresponsive. The game then advises it has found a an error and has crashed.
Please advise as we have just paid this for my son to play as part of his christmas
Comments 2
This looks like the same issue I'm reporting in MCL-8730. It does not create a crash report, but the launcher_log reports that the game is unable to access the refresh token.
This has been happening for me since I tried logging on back on 12/18.
I have attached the log and the error from my event viewer in my issue report.
Thank you for your report!
However, this issue will be temporarily closed as Awaiting Response.
We do not have enough information to find the cause of this issue.
Please attach the crash report found in
[.minecraft|http://hopper.minecraft.net/help/guides/finding-minecraft-data-folder]/crash-reports/crash-<DATE>-client.txt
here.Click here to find out where your
.minecraft
folder is.If you don't have a current crash report, please attach the launcher log which is located at
[.minecraft|http://hopper.minecraft.net/help/guides/finding-minecraft-data-folder]/launcher_log.txt
.Once you have attached the crash report or the launcher log, the report will be reopened automatically.
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