mojira.dev
MCL-8730

Starting around 12/18, when the launcher comes up, it seems to hang for a few minutes then crashes to desktop

Faulting application name: Minecraft.Windows.exe, version: 1.2.8.0, time stamp: 0x5a336981
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0x00000505
Fault offset: 0x0000000000013fb8
Faulting process ID: 0x202c
Faulting application start time: 0x01d37f95a705b801
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.2.800.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 33a8968b-6661-4514-82bc-59f1d4f989c4
Faulting package full name: Microsoft.MinecraftUWP_1.2.800.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Attachments

Comments 14

Faulting application name: Minecraft.Windows.exe, version: 1.2.8.0, time stamp: 0x5a336981
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
Exception code: 0x00000505
Fault offset: 0x0000000000013fb8
Faulting process ID: 0x202c
Faulting application start time: 0x01d37f95a705b801
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.2.800.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 33a8968b-6661-4514-82bc-59f1d4f989c4
Faulting package full name: Microsoft.MinecraftUWP_1.2.800.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

This is from Minecraft: Windows 10 Edition.

Thank you for your report!
However, this issue is Incomplete.

Your report does not contain enough information. As such, we're unable to understand or reproduce the problem.
Please review the guidelines linked below before making further reports.

In case of a game crash, be sure to attach the crashlog from [minecraft/crash-reports/crash-<DATE>-client.txt|http://hopper.minecraft.net/help/guides/finding-minecraft-data-folder].

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I've attached a screen shot of the crash report folder. There is no crash report being generated. According to the launcher_log.txt, the launcher is just timing out and shutting down while trying to refresh the access token.

What kind of additional information do you need?

What exactly happens? You said "The launcher crashes to desktop", what do you mean by that?

I click on the icon... the launcher starts, I see the Mojang splash page on the launcher for about 3 minutes, then the launcher just shuts down.

It's been doing this since i tried to play the game on the 18th. I kept hoping a new release or patch would be pushed out, but it never happened.

I see several other open tickets complaining of the same thing, but they were all closed due to insufficient info, and none of them posted any additional info for the dev team to investigate.

4 more comments

Fair enough, as I was searching, the symptoms just seemed to be very similar.

I've made a video showing what happens when I start the game, but it exceeds the 10 mb limit. is there someplace else I can upload it? Or can I send you a link to it in my dropbox?

That would be possible, you could also upload it to YouTube for example.

Thank you.

No wonder I've been confused all the time, you tried starting Minecraft: Windows 10 Edition, which is a branch of the Bedrock Edition (previously known as Pocket Edition).

This tracker is for the Minecraft: Java Edition launcher only.

Please report this issue to the Bedrock Edition bugtracker, after checking whether it has already been reported there.

Ahh.. gotcha! I could swear I mentioned that it was Minecraft Windows 10 in the initial comment. Sorry for the confusion.

I will move this over to the other bug tracker. Thank you for your help.

Timothy Flick

(Unassigned)

Unconfirmed

launcher-bug, shutsdown

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