I have had two packs stuck downloading for over a month and can not get a straight answer on how to fix the problem.
I am willing to reinstall my package which I paid 49.99 for the bonus worlds. skins and texture packs, plus 1000 coins, I have not used any of my coins but am afraid that I will lose them entirely as my purchase does not appear on minecraft.net for some bizarre reason, since I bought my game from that site.
I am very frustrated with the poor level of care received.
Related issues
Attachments
Comments




Having the same issue on iOS edition. It will not let anything else download while the first thing I tried to download is still stuck.
need a fix for this.

Having the same issue on iOS edition. It will not let anything else download while the first thing I tried to download is still stuck.
need a fix for this.

Having the same issue on iOS edition. It will not let anything else download while the first thing I tried to download is still stuck.
need a fix for this.

Here's a workaround: Uninstall the pack then reinstall the pack. When you reinstall the pack, it will automatically have the updates.

Here's a workaround: Uninstall the pack then reinstall the pack. When you reinstall the pack, it will automatically have the updates.

Here's a workaround: Uninstall the pack then reinstall the pack. When you reinstall the pack, it will automatically have the updates.

I can't believe I fixed my own problem. As soon as I requested a refund from Microsoft I fixed the problem myself.
When you first open the game go to settings and turn off auto-updates.
Next click Global Resource and activate the packs with the problem, one at a time. This triggered the pack to download and install.
Do the same for any packs that are stuck. Let each one fully download, install and activate before doing the next one.
I feel like a fool. I had countless emails from support and not one single person told me to do these steps. I also spent hours poking around on the internet following one lame article after another that did nothing.
I am very new to Minecraft and don't get to spend much time on the game.
Now if someone could address why the fact that I own the game does not sync to Xbox Live or Minecraft.net or even Mojang, I would be all set.

I can't believe I fixed my own problem. As soon as I requested a refund from Microsoft I fixed the problem myself.
When you first open the game go to settings and turn off auto-updates.
Next click Global Resource and activate the packs with the problem, one at a time. This triggered the pack to download and install.
Do the same for any packs that are stuck. Let each one fully download, install and activate before doing the next one.
I feel like a fool. I had countless emails from support and not one single person told me to do these steps. I also spent hours poking around on the internet following one lame article after another that did nothing.
I am very new to Minecraft and don't get to spend much time on the game.
Now if someone could address why the fact that I own the game does not sync to Xbox Live or Minecraft.net or even Mojang, I would be all set.

I can't believe I fixed my own problem. As soon as I requested a refund from Microsoft I fixed the problem myself.
When you first open the game go to settings and turn off auto-updates.
Next click Global Resource and activate the packs with the problem, one at a time. This triggered the pack to download and install.
Do the same for any packs that are stuck. Let each one fully download, install and activate before doing the next one.
I feel like a fool. I had countless emails from support and not one single person told me to do these steps. I also spent hours poking around on the internet following one lame article after another that did nothing.
I am very new to Minecraft and don't get to spend much time on the game.
Now if someone could address why the fact that I own the game does not sync to Xbox Live or Minecraft.net or even Mojang, I would be all set.

Jesse, there is no way to reinstall the packs from Microsoft outside of the bundle. Believe me I looked at this problem from every angle I could think of.
I didn't want to uninstall and reinstall the whole bundle for fear of losing the 1000 coins I received as part of the package.
But as I said above I found a workaround that fixed the problem for me.

Jesse, there is no way to reinstall the packs from Microsoft outside of the bundle. Believe me I looked at this problem from every angle I could think of.
I didn't want to uninstall and reinstall the whole bundle for fear of losing the 1000 coins I received as part of the package.
But as I said above I found a workaround that fixed the problem for me.

Jesse, there is no way to reinstall the packs from Microsoft outside of the bundle. Believe me I looked at this problem from every angle I could think of.
I didn't want to uninstall and reinstall the whole bundle for fear of losing the 1000 coins I received as part of the package.
But as I said above I found a workaround that fixed the problem for me.

Any tips do IOS? Have deleted the offending pack and all the worlds associated with it but still same stuck in download.

Any tips do IOS? Have deleted the offending pack and all the worlds associated with it but still same stuck in download.

Any tips do IOS? Have deleted the offending pack and all the worlds associated with it but still same stuck in download.

I am sorry Andrew but I no little about the IOs.
I did try deleting the problematic packs from the main settings area but they actually did not delete.
Instead I turned off the auto updates button. And then when I activated the packs individually, they downloaded and installed and the problem resolved itself.
Now the blue exclamation mark is gone and the packs are working again.

I am sorry Andrew but I no little about the IOs.
I did try deleting the problematic packs from the main settings area but they actually did not delete.
Instead I turned off the auto updates button. And then when I activated the packs individually, they downloaded and installed and the problem resolved itself.
Now the blue exclamation mark is gone and the packs are working again.

I am sorry Andrew but I no little about the IOs.
I did try deleting the problematic packs from the main settings area but they actually did not delete.
Instead I turned off the auto updates button. And then when I activated the packs individually, they downloaded and installed and the problem resolved itself.
Now the blue exclamation mark is gone and the packs are working again.

Thank you. I did turn off the autoupdate and deleted the packs and tried a few other things, no dice. Hopefully they will get back to me with a solution.

Thank you. I did turn off the autoupdate and deleted the packs and tried a few other things, no dice. Hopefully they will get back to me with a solution.

Thank you. I did turn off the autoupdate and deleted the packs and tried a few other things, no dice. Hopefully they will get back to me with a solution.

@detrina C kofroth Well sorry, that's only for packs that are free. I didn't think about paid packs...

@detrina C kofroth Well sorry, that's only for packs that are free. I didn't think about paid packs...

@detrina C kofroth Well sorry, that's only for packs that are free. I didn't think about paid packs...

Thank you for your report!
We're tracking this issue in MCPE-54531, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit

Thank you for your report!
We're tracking this issue in MCPE-54531, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit

Thank you for your report!
We're tracking this issue in MCPE-54531, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit