Content in the Marketplace stuck on "Downloading"

Having the same issue. As of 1.16.1 it is still not fixed. I have attached photos for reference.

Having the same issue. As of 1.16.1 it is still not fixed. I have attached photos for reference.

Me too

Me too

For those still affected by this issue - does the issue resolve itself if you go to Minecraft>Settings>Storage and remove any downloaded or cached content from there? (Are you able to re-download the marketplace items then?)

For those still affected by this issue - does the issue resolve itself if you go to Minecraft>Settings>Storage and remove any downloaded or cached content from there? (Are you able to re-download the marketplace items then?)

@Mega_Spud (Jay Wells) For me, actually, it was doing that that caused the issue. I was trying to fix another unrelated issue (I forget what it was), and so I cleared the cached content, and deleted the world template so I could redownload. When I tried to redownload, it showed the blue exclamation mark and is stuck "downloading" (although constantly on 0%). If I try going to it's page on the marketplace, the area that would normal have the "download world" button, the "downloading world" bar, etc., it's totally blank and just grayed out.

@Mega_Spud (Jay Wells) For me, actually, it was doing that that caused the issue. I was trying to fix another unrelated issue (I forget what it was), and so I cleared the cached content, and deleted the world template so I could redownload. When I tried to redownload, it showed the blue exclamation mark and is stuck "downloading" (although constantly on 0%). If I try going to it's page on the marketplace, the area that would normal have the "download world" button, the "downloading world" bar, etc., it's totally blank and just grayed out.

I had 2 newly purchased packs that were not downloading on Windows 10 version and the same as the above individual where the download button became blank.  (For those that do not know, on Windows 10, the downloads can be cancelled in the Global Resource area after selecting the Activate option and selecting Cancel.) The Storage area in Windows 10 does does not have a clear cache option.  Since neither pack had been downloaded I also could not delete them.  I did also delete some of my previously purchased packs from this area to see if they would re-download and they would not. 

I decided to see what cache and temp folders were in the minecraftpe folder in appdata.  After deleting each one individually and attempting to download I had success after deleting the DownloadTemp folder found here in AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe.  Both the newly purchased and previously purchased items downloaded with no issues.

EDIT:  This is on Minecraft Windows 10 1.16.40 after the hotfix - Non-Beta FYI

EDIT 2:  Not sure if it is related but also since the hotfix the Marketplace still shows the "New" next to it on the main screen even though there is nothing new and I went through everything new to get rid of that annoying "New" image button 😛 🙂

I had 2 newly purchased packs that were not downloading on Windows 10 version and the same as the above individual where the download button became blank.  (For those that do not know, on Windows 10, the downloads can be cancelled in the Global Resource area after selecting the Activate option and selecting Cancel.) The Storage area in Windows 10 does does not have a clear cache option.  Since neither pack had been downloaded I also could not delete them.  I did also delete some of my previously purchased packs from this area to see if they would re-download and they would not. 

I decided to see what cache and temp folders were in the minecraftpe folder in appdata.  After deleting each one individually and attempting to download I had success after deleting the DownloadTemp folder found here in AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe.  Both the newly purchased and previously purchased items downloaded with no issues.

EDIT:  This is on Minecraft Windows 10 1.16.40 after the hotfix - Non-Beta FYI

EDIT 2:  Not sure if it is related but also since the hotfix the Marketplace still shows the "New" next to it on the main screen even though there is nothing new and I went through everything new to get rid of that annoying "New" image button 😛 🙂

My daughter has this on iOS. It affects about 10 of the worlds she owns, and it seems permanent. This content has been unavailable to her for over a month.

My daughter has this on iOS. It affects about 10 of the worlds she owns, and it seems permanent. This content has been unavailable to her for over a month.

I don't know about anyone else, but it randomly out of nowhere fixed itself for me. I didn't do anything, I just went onto the Marketplace, found the blue exclamation mark was gone, and I was able to re-download the maps, no problem.

I don't know about anyone else, but it randomly out of nowhere fixed itself for me. I didn't do anything, I just went onto the Marketplace, found the blue exclamation mark was gone, and I was able to re-download the maps, no problem.

I have this problem and have tried deleting things from storage, even the worlds, but then they are still in my owned maps, stuck downloading, and I can’t redownload them because I somehow haven’t gotten rid of them and the button for purchasing/redownloading/updating is just replaced by a grey box. Most of my packs are like this and have the blue exclamation mark and I don’t like it.
Edit: Apperently, when I check previous photos and texts I have sent to people, some of my packs have been like this since pre 1.16 and 1.15. MMMRRREEEHHHHH!
Edit 2
This is on an Xbox one. Storage is not full.

I have this problem. i'm on windows 10.

I have this problem. i'm on windows 10.

still occuring 1.16.200 

I have the same problem. It sucks

I have the same problem. It sucks

I have the same problem with three maps that I bought recently, pretty frustrating.

Please fix this or provide a workaround.

I have the same problem with three maps that I bought recently, pretty frustrating.

Please fix this or provide a workaround.

Can you tell me why they have said this is resolved, when it 9bviously isn't. I got an email saying issue resolved, and I look on hereby all the ones that say resolved...I thought 8f something was resolved..then it meant they had fixed it, not just read the comment. I have 7 worlds all paid for that I cannot access after playing each only once. So that money is down the drain then?

Can you tell me why they have said this is resolved, when it 9bviously isn't. I got an email saying issue resolved, and I look on hereby all the ones that say resolved...I thought 8f something was resolved..then it meant they had fixed it, not just read the comment. I have 7 worlds all paid for that I cannot access after playing each only once. So that money is down the drain then?

Mrs S J Mardon they mark all the duplicate reports “resolved” for some reason. They aren’t really saying the issue is resolved, just that that report is a duplicate of another one.

Mrs S J Mardon they mark all the duplicate reports “resolved” for some reason. They aren’t really saying the issue is resolved, just that that report is a duplicate of another one.

I found important details about this issue:

1. The issue occurs in 1.16.210 when AUTO UPDATE starts on available updates.
2. On an unaffected device, if you turn off Wi-Fi, go into Minecraft settings and turn OFF auto update; you can then turn on Wi-Fi and then manually update without issue.
3. If you then turn back on auto update and let it run, it will screw up the rest of the packs that need updating.
4. Deleting pre-existing/old-versions of the "stuck" packs in Settings/Storage will reset the download, but if Auto Update is enabled, Auto Update will "stuck" the downloads again. Because the downloads never start, the newly attempted packs will never show again in settings/storage - you can only delete the pre-existing packs once. (i'd like to test if deleting the packs with auto update disabled will permit a manual update, but I've run out of devices with purchases.)

I found important details about this issue:

1. The issue occurs in 1.16.210 when AUTO UPDATE starts on available updates.
2. On an unaffected device, if you turn off Wi-Fi, go into Minecraft settings and turn OFF auto update; you can then turn on Wi-Fi and then manually update without issue.
3. If you then turn back on auto update and let it run, it will screw up the rest of the packs that need updating.
4. Deleting pre-existing/old-versions of the "stuck" packs in Settings/Storage will reset the download, but if Auto Update is enabled, Auto Update will "stuck" the downloads again. Because the downloads never start, the newly attempted packs will never show again in settings/storage - you can only delete the pre-existing packs once. (i'd like to test if deleting the packs with auto update disabled will permit a manual update, but I've run out of devices with purchases.)

Basically, if auto update is disabled then you have no problems. if auto update is enabled, the downloads can get permanently clogged.

Basically, if auto update is disabled then you have no problems. if auto update is enabled, the downloads can get permanently clogged.

Thanks for that information, Jeffery - that's good to know. I'll add that deleting the texture pack or world file manually in File Explorer did not resolve the issue for me. I personally experienced the issue on Windows 10, and have received complaints from two users reporting the same issue - one on Nintendo Switch, and the other on Xbox.

I think this issue is especially bad given that it impacts paid content, both from the perspective of content creators and users. It unfairly negatively impacts content ratings for the content creator, and for users, it renders content unusable which they paid money for. I'm sure it also deters buyers from purchasing further content from the Marketplace once they've experienced the issue. So, I hope a fix is implemented as soon as possible.

Thanks for that information, Jeffery - that's good to know. I'll add that deleting the texture pack or world file manually in File Explorer did not resolve the issue for me. I personally experienced the issue on Windows 10, and have received complaints from two users reporting the same issue - one on Nintendo Switch, and the other on Xbox.

I think this issue is especially bad given that it impacts paid content, both from the perspective of content creators and users. It unfairly negatively impacts content ratings for the content creator, and for users, it renders content unusable which they paid money for. I'm sure it also deters buyers from purchasing further content from the Marketplace once they've experienced the issue. So, I hope a fix is implemented as soon as possible.

I also had this problem. For me the workaround was:

1. Turn off auto update.

2. Quit application.

3. Delete everything in ...\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe

4. Restart application

5. Go to market and the download button is back!

I also had this problem. For me the workaround was:

1. Turn off auto update.

2. Quit application.

3. Delete everything in ...\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe

4. Restart application

5. Go to market and the download button is back!

is it that pack or all of them?

is it that pack or all of them?

Here's the trouble: what does one do if he has an Xbox instead of a computer? 

Here's the trouble: what does one do if he has an Xbox instead of a computer? 

I mean, what is all that stuff after "3. Delete everything in ..."

I mean, what is all that stuff after "3. Delete everything in ..."

@Erik Widell

Your workaround worked for me.  Thanks!

@Erik Widell

Your workaround worked for me.  Thanks!

Have the same problem on Xbox Series S

I think problem started when the xbox ran out of space while downloading the mindcraft packs.

Once i cleared up enough space downloads still did not complete. they are just stuck on downloading for 2 weeks now.

have restarted xbox several times but no luck.

Have the same problem on Xbox Series S

I think problem started when the xbox ran out of space while downloading the mindcraft packs.

Once i cleared up enough space downloads still did not complete. they are just stuck on downloading for 2 weeks now.

have restarted xbox several times but no luck.

Still persists on 1.17.40

Still persists on 1.17.40

Hello,

I have the same problem on my iPad and also reported an bug.

The bug is really weird i would say.

Hello,

I have the same problem on my iPad and also reported an bug.

The bug is really weird i would say.

Hello,

I just found out how to solve this problem, you have to reinstall minecraft, just remember to backup.

Hello,

I just found out how to solve this problem, you have to reinstall minecraft, just remember to backup.

I am having the same problem on my xbox one s on verion 1.18.0, I have had this problem for almost a year.

I am having the same problem on my xbox one s on verion 1.18.0, I have had this problem for almost a year.

I have this issue for certain maps on xbox, also having issues on iPad and Android all for different maps. Ive reinstalled mc on Android and no fix. Idk how to do it for Xbox without losing data so I havent tried. Some games its been over a year we haven't been able to play on that device.

I have this issue for certain maps on xbox, also having issues on iPad and Android all for different maps. Ive reinstalled mc on Android and no fix. Idk how to do it for Xbox without losing data so I havent tried. Some games its been over a year we haven't been able to play on that device.

My son is having this problem as well, for many months.  iPad, current iOS, MCPE 1.18.31.

My son is having this problem as well, for many months.  iPad, current iOS, MCPE 1.18.31.

same here is not downloading please fix it mojang

same here is not downloading please fix it mojang

I can join my husband's world with the textures downloaded and he was able to download the Star Wars pack just fine but I can't download it on my own. The same is true of the Egyptian Mythology Mashup.

August 8 - Update: The solution that worked for me was to uninstall the program (after backing up my worlds) and reinstalling. Things were downloading fine until the most recent update (1.19.20). Now I tried to download a purchased world (Exploration Isle) and it simply won't start the download. I've tried repairing the app but it still won't download.

If it doesn't resolve soon I'll have to reinstall again. 

Please note: This uninstall and reinstall process is a bit of a hassle for me. It would be nice if this download issue would get resolved. Also, Minecraft is the ONLY app I have trouble downloading content from. Literally EVERYTHING ELSE works FINE! Please do NOT blame my systems!

Suggestion? Have a way to cancel and restart the download?

I can join my husband's world with the textures downloaded and he was able to download the Star Wars pack just fine but I can't download it on my own. The same is true of the Egyptian Mythology Mashup.

August 8 - Update: The solution that worked for me was to uninstall the program (after backing up my worlds) and reinstalling. Things were downloading fine until the most recent update (1.19.20). Now I tried to download a purchased world (Exploration Isle) and it simply won't start the download. I've tried repairing the app but it still won't download.

If it doesn't resolve soon I'll have to reinstall again. 

Please note: This uninstall and reinstall process is a bit of a hassle for me. It would be nice if this download issue would get resolved. Also, Minecraft is the ONLY app I have trouble downloading content from. Literally EVERYTHING ELSE works FINE! Please do NOT blame my systems!

Suggestion? Have a way to cancel and restart the download?

Same issue on PS5 Play Station 5 on version 1.18.31. Have purchased a lot of stuff on market and now when I bought a new pack and tried to download, the download doesnt start. And have noticed that any stuff on the market already bought when try to download it wont start downloading. I can play on a free server,  can buy on the market, but any of the stuff purchased on market doesnt download. 

Have tried
delete worlds, delete configuration, reinstall game, delete game and install from zero, tried to download with a different isp, have nat 2, download without the updates ... nothing :'( 

Im very upset, have inverted lot of money and now can't access any download stuff have bought on market.  Have already search, read lots of issues on this website on different dates years, and havent found a solution.  Please please someone help! 

Same issue on PS5 Play Station 5 on version 1.18.31. Have purchased a lot of stuff on market and now when I bought a new pack and tried to download, the download doesnt start. And have noticed that any stuff on the market already bought when try to download it wont start downloading. I can play on a free server,  can buy on the market, but any of the stuff purchased on market doesnt download. 

Have tried
delete worlds, delete configuration, reinstall game, delete game and install from zero, tried to download with a different isp, have nat 2, download without the updates ... nothing :'( 

Im very upset, have inverted lot of money and now can't access any download stuff have bought on market.  Have already search, read lots of issues on this website on different dates years, and havent found a solution.  Please please someone help! 

Mojang bugs keep mentioning tickets related to stuck downloads are duplicate of other tickets but all those are marked as resolved?

This bug has existed on Xbox for at least 2 years that i am aware of and still exists currently. Every couple of months my kids marketplace worlds get stuck on downloading and they are unable to download new purchases or old ones purchased previously. 

Is crazy annoying. You have to uninstall the entire game. restart xbox. re-install minecract. and then start to download all the worlds again, hoping that one dont get stuck and you have to start the process all over again. 

Have checked and Xbox S is updated to latest version so is Minecraft. Please fix this bug 

Mojang bugs keep mentioning tickets related to stuck downloads are duplicate of other tickets but all those are marked as resolved?

This bug has existed on Xbox for at least 2 years that i am aware of and still exists currently. Every couple of months my kids marketplace worlds get stuck on downloading and they are unable to download new purchases or old ones purchased previously. 

Is crazy annoying. You have to uninstall the entire game. restart xbox. re-install minecract. and then start to download all the worlds again, hoping that one dont get stuck and you have to start the process all over again. 

Have checked and Xbox S is updated to latest version so is Minecraft. Please fix this bug 

Thanks for your patience while we continue to look into this.

Just to be clear, although the linked tickets are closed as "Resolved", it is only "Resolved" as a duplicate of the original ticket, which is still open and being investigated.

Thanks for your patience while we continue to look into this.

Just to be clear, although the linked tickets are closed as "Resolved", it is only "Resolved" as a duplicate of the original ticket, which is still open and being investigated.

im unable to update sky bound please help you click on update and nothing happens i delete it re download it and it still wont update

im unable to update sky bound please help you click on update and nothing happens i delete it re download it and it still wont update

Guys, I may have found a solution. At the very least it has worked for me. I was able to start my download on my bugged account. I switched to a different Microsoft account after I started the download on my account I purchased my maps on. After I switched to the new account it downloaded just fine. I was then able to switch back to my old account and now I am able to play on my maps just fine. Also, I was having trouble with my skin creator where I was unable to change clothes. Once again I switched to my other account, clicked on the clothes in the marketplace and put them on my character, switched back to my old account and it let me put those exact same clothes on. I hope this helps and Mojang eventually finds a better solution.

Guys, I may have found a solution. At the very least it has worked for me. I was able to start my download on my bugged account. I switched to a different Microsoft account after I started the download on my account I purchased my maps on. After I switched to the new account it downloaded just fine. I was then able to switch back to my old account and now I am able to play on my maps just fine. Also, I was having trouble with my skin creator where I was unable to change clothes. Once again I switched to my other account, clicked on the clothes in the marketplace and put them on my character, switched back to my old account and it let me put those exact same clothes on. I hope this helps and Mojang eventually finds a better solution.

We believe this bug is fixed in the latest beta version as mentioned in the changelog:

https://feedback.minecraft.net/hc/en-us/articles/6343303294093-Minecraft-Beta-Preview-1-19-0-34-35

The fix will be included in a future update when that is ready for full release (no specific date can be given). We will leave this ticket open as a point of reference until the fix has been fully released.

We believe this bug is fixed in the latest beta version as mentioned in the changelog:

https://feedback.minecraft.net/hc/en-us/articles/6343303294093-Minecraft-Beta-Preview-1-19-0-34-35

The fix will be included in a future update when that is ready for full release (no specific date can be given). We will leave this ticket open as a point of reference until the fix has been fully released.

 The issue was fixed for a day or two but now the issue has returned. 

 The issue was fixed for a day or two but now the issue has returned. 

Still an issue in 1.19.0, both for downloads started before and after the update. 

Still an issue in 1.19.0, both for downloads started before and after the update. 

I've been trying to figure out how to report this issue, and found this thread. I have multiple downloads sitting for days with zero movement (on Android), happening before and after 1.19 as noted above. The downloads in question are content included in realms plus, so I am not getting the content I pay for. Have not tried to use minecoins for a purchase since this issue arose. Restart/logout/reinstall has not helped. This issue is not resolved.

I've been trying to figure out how to report this issue, and found this thread. I have multiple downloads sitting for days with zero movement (on Android), happening before and after 1.19 as noted above. The downloads in question are content included in realms plus, so I am not getting the content I pay for. Have not tried to use minecoins for a purchase since this issue arose. Restart/logout/reinstall has not helped. This issue is not resolved.

The issue isn't fixed for me. It will be stuck at 0% as before for the contents that need upgrading or being re-downloaded, it even didn't let me cancel it or delete them to retry.

The newly added stuff is fine.

The issue isn't fixed for me. It will be stuck at 0% as before for the contents that need upgrading or being re-downloaded, it even didn't let me cancel it or delete them to retry.

The newly added stuff is fine.

This issue did not resolve with the update

This issue did not resolve with the update

Having the same issue for both of my kid's profiles.  

Having the same issue for both of my kid's profiles.  

Using Xbox Series S, 1.19 update. Still unable to down load updates from the Market Place.

Also Xbox auto update is unable to down load the updates for those Texture Packs. System

sits there on zero % updating. Please Help !!!! Thank You !

Using Xbox Series S, 1.19 update. Still unable to down load updates from the Market Place.

Also Xbox auto update is unable to down load the updates for those Texture Packs. System

sits there on zero % updating. Please Help !!!! Thank You !

Also encountering this issue on iPad system / environment details below:

1. iPad iOS v15.5

2. Minecaft v1.19.2

3. Have purchased 2 worlds in marketplace in the iPad app and both says "downloading" but nothing is actually happening.

Also encountering this issue on iPad system / environment details below:

1. iPad iOS v15.5

2. Minecaft v1.19.2

3. Have purchased 2 worlds in marketplace in the iPad app and both says "downloading" but nothing is actually happening.

1.19.2 still not working
done literally every possible thing i could
stuck at 0.00 mb downloaded
every single world/texture pack/mashup stays stuck on that

1.19.2 still not working
done literally every possible thing i could
stuck at 0.00 mb downloaded
every single world/texture pack/mashup stays stuck on that

I have not been able to download Marketplace worlds or texture packs I have paid for for over 2 months now because of this bug. This is ridiculous. This issue has existed since 2019 and nothing has been done about it. Game breaking bugs that have existed for literal years such as this and the notorious Pink Glitch have recently motivated me to go back to Java Edition. I cannot stand playing Bedrock anymore.

I had this issue as well on Windows 10.

Erik Widell's workaround above just worked for me.

If any one is wondering the "auto update" is the Windows Store auto update. 

To turn that auto update off:

1. On the Start screen, select Microsoft Store to open the Store.

2. Select the account menu (profile icon next to the search box), then select "App settings".

3. Toggle App updates off.

I had this issue as well on Windows 10.

Erik Widell's workaround above just worked for me.

If any one is wondering the "auto update" is the Windows Store auto update. 

To turn that auto update off:

1. On the Start screen, select Microsoft Store to open the Store.

2. Select the account menu (profile icon next to the search box), then select "App settings".

3. Toggle App updates off.

OK, my children are unable to use content I have buy for them for months now, how I can refund all money I have spend on that (over 150 euros)? EU market...

OK, my children are unable to use content I have buy for them for months now, how I can refund all money I have spend on that (over 150 euros)? EU market...

This is also now happening with both my daughters account and mine. We have World map purchases that are stuck in downloading status, and we are unable to update to a new version of Minecraft that is available for the same reason.

Microsoft and Mojang, this is a major issue! Why haven't you gotten all hands on deck for this already? All purchases, previous purchases we've already played but need to update, and new content is unplayable - making the Windows version of Minecraft basically completely unplayable. This should be a 5-bell alarm for everyone at MS and Mojang!!!! What's going on?

This is also now happening with both my daughters account and mine. We have World map purchases that are stuck in downloading status, and we are unable to update to a new version of Minecraft that is available for the same reason.

Microsoft and Mojang, this is a major issue! Why haven't you gotten all hands on deck for this already? All purchases, previous purchases we've already played but need to update, and new content is unplayable - making the Windows version of Minecraft basically completely unplayable. This should be a 5-bell alarm for everyone at MS and Mojang!!!! What's going on?

I’m having this issue on my kid’s Kindle Fire.  He just spent his allowance on the WDW world, and he can’t download it.  What do we need to do to resolve this?  How do we get the download to restart?

If there are no suggestions, how do we get a refund?

I’m having this issue on my kid’s Kindle Fire.  He just spent his allowance on the WDW world, and he can’t download it.  What do we need to do to resolve this?  How do we get the download to restart?

If there are no suggestions, how do we get a refund?

I just experienced this glitch a few days ago.

Usually I purchase marketplace items on my phone for play points, then play them on windows 11.

However, when I tried to download the spongebob pack pn windows 11 after purchasing the packs on my phone, the game is stuck downloading packs I've recently purchased from my phone on windows 11, and I'm unable to download any more worlds, or play the world I purchased on windows 11, the phone version still works properlyfor me...

Oddly enough, You can still download and play your market place items on the Preview version of Minecraft on windows 11.

So I can only play the packs I purchased on the preview version on my windows 11, and my smartphone.

I just experienced this glitch a few days ago.

Usually I purchase marketplace items on my phone for play points, then play them on windows 11.

However, when I tried to download the spongebob pack pn windows 11 after purchasing the packs on my phone, the game is stuck downloading packs I've recently purchased from my phone on windows 11, and I'm unable to download any more worlds, or play the world I purchased on windows 11, the phone version still works properlyfor me...

Oddly enough, You can still download and play your market place items on the Preview version of Minecraft on windows 11.

So I can only play the packs I purchased on the preview version on my windows 11, and my smartphone.

I'm also having this issue in most recent Minecraft Bedrock Edition v1.19.11 for a couple worlds, notably Spellcraft.

I'm also having this issue in most recent Minecraft Bedrock Edition v1.19.11 for a couple worlds, notably Spellcraft.

Please address this issue! My son is unable to play worlds that he has purchased with his own Minecoins, he worked hard to earn money to purchase Minecoins and now they are "wasted" being stuck in download. He is able to download and use skin packs but the few worlds he's tried are all stuck in download and are making NO PROGRESS, its been a couple months for at least a few of them. There is no way to "cancel" or "restart" the download. PLEASE FIX! He is playing on v.1.19.11 on a Galaxy Tab A

EDITED TO ADD: @Erik Widell your workaround worked for my son's tablet! It did delete all the worlds he had created but we knew that was a risk clearing everything in cache and he was ok with that, in return he gets to play all the worlds he purchased forever ago.

1. Turn off auto update.

2. Quit application.

3. Delete everything in ...\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe

4. Restart application

5. Go to market and the download button is back!

Please address this issue! My son is unable to play worlds that he has purchased with his own Minecoins, he worked hard to earn money to purchase Minecoins and now they are "wasted" being stuck in download. He is able to download and use skin packs but the few worlds he's tried are all stuck in download and are making NO PROGRESS, its been a couple months for at least a few of them. There is no way to "cancel" or "restart" the download. PLEASE FIX! He is playing on v.1.19.11 on a Galaxy Tab A

EDITED TO ADD: @Erik Widell your workaround worked for my son's tablet! It did delete all the worlds he had created but we knew that was a risk clearing everything in cache and he was ok with that, in return he gets to play all the worlds he purchased forever ago.

1. Turn off auto update.

2. Quit application.

3. Delete everything in ...\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe

4. Restart application

5. Go to market and the download button is back!

Does anyone know how to fix this problem on a computer? I'm surprised it has been taken Microsoft this long to fix it. Something like paintings not appearing they get right on it, but I'm wondering if this is just a bit harder.

As far as I know, this has been around farther than 1.17 and affects older content like the 2016 mashup, adventure time mash up, and many other old mashups and worlds. I’m surprised it has taken this long and still an official solution is yet to be added. 

As far as I know, this has been around farther than 1.17 and affects older content like the 2016 mashup, adventure time mash up, and many other old mashups and worlds. I’m surprised it has taken this long and still an official solution is yet to be added. 

@Erik Widell workaround also worked for me!

I just renamed LocalCache\minecraftpe to LocalCache\minecraftpe.bak if reverted was needed.

PS: I did NOT lose any created worlds.

@Erik Widell workaround also worked for me!

I just renamed LocalCache\minecraftpe to LocalCache\minecraftpe.bak if reverted was needed.

PS: I did NOT lose any created worlds.

@Erik Widell workaround doesn't work on iOS v1.19.11, at least not for me.

This is very frustrating issue...

@Erik Widell workaround doesn't work on iOS v1.19.11, at least not for me.

This is very frustrating issue...

yo uhh i did @Plinio de Paula's extention to @Erik Widell's solution, and it worked

it was so frustrating to not be able to play any of the things i bought with marketplace for almost 2 months

1.19.20 on win10/win11 version

yo uhh i did @Plinio de Paula's extention to @Erik Widell's solution, and it worked

it was so frustrating to not be able to play any of the things i bought with marketplace for almost 2 months

1.19.20 on win10/win11 version

Having the same problem, bought the WDW on marketplace but download won't complete. Upto date with IOS and Minecraft, plenty of storage available. Still not doing anything different than what we are sending here. Any help would be appreciated.

Steps to Reproduce:
1. Go to marketplace
2. Go to purchased worlds

3. Click WDW Magic Kingdom Adventure

4. Click download of WDW Magic Kingdom Adventure

5. Box pops up to download, download clicked

6. Screen goes back to world in marketplace and download progress observed.

Observed Results:
Download appears to occur but never completes and attempts to restart, resulting same way. 

Expected Results:
Download should complete

Having the same problem, bought the WDW on marketplace but download won't complete. Upto date with IOS and Minecraft, plenty of storage available. Still not doing anything different than what we are sending here. Any help would be appreciated.

Steps to Reproduce:
1. Go to marketplace
2. Go to purchased worlds

3. Click WDW Magic Kingdom Adventure

4. Click download of WDW Magic Kingdom Adventure

5. Box pops up to download, download clicked

6. Screen goes back to world in marketplace and download progress observed.

Observed Results:
Download appears to occur but never completes and attempts to restart, resulting same way. 

Expected Results:
Download should complete

I'm suffering from the same issue as everyone else.

In my case the steps were:

1. Have Minecraft already open on a slightly stale version (there is an update available, but this app is effectively only ever restarted when the battery totally dies)

2. Purchase 2 packs from the in-app marketplace

3. Start the download

4. (nothing happens, x2)

5. Restart minecraft, watch the tablet install the update (1.19.20), now permanently stuck in not really downloading those packs

I'm pretty technically savvy but unable to access the files on the device (it's an Amazon kindle that has managed to lock me completely out of the sd card). The workaround of clicking the coins on the app tiles doesn't work, either because the design was updated or it's different on this tablet.

However, I have a suggestion: Could we get a "Try Again" button? Or a way to see that not-really-started-downloads somewhere so we can delete them?

Given that this ticket has been open for so long, this is either one really difficult to solve bug, or a cluster of difficult bugs that show up with similar symptoms (I have to imagine that since this likely impacts revenue and churn, it's gotten quite a bit of time put into it over the years as well). A "Try Again" button would at least give you more data about the devices it's occurring on and, more importantly, let people actually move forward. Clearly there are some challenges to that too (off the top of my head, people clicking it because the bits aren't moving fast enough, etc.), but it at least would convert this from a whole lot of people with no options to one not so great option while more progress is made.

I'm suffering from the same issue as everyone else.

In my case the steps were:

1. Have Minecraft already open on a slightly stale version (there is an update available, but this app is effectively only ever restarted when the battery totally dies)

2. Purchase 2 packs from the in-app marketplace

3. Start the download

4. (nothing happens, x2)

5. Restart minecraft, watch the tablet install the update (1.19.20), now permanently stuck in not really downloading those packs

I'm pretty technically savvy but unable to access the files on the device (it's an Amazon kindle that has managed to lock me completely out of the sd card). The workaround of clicking the coins on the app tiles doesn't work, either because the design was updated or it's different on this tablet.

However, I have a suggestion: Could we get a "Try Again" button? Or a way to see that not-really-started-downloads somewhere so we can delete them?

Given that this ticket has been open for so long, this is either one really difficult to solve bug, or a cluster of difficult bugs that show up with similar symptoms (I have to imagine that since this likely impacts revenue and churn, it's gotten quite a bit of time put into it over the years as well). A "Try Again" button would at least give you more data about the devices it's occurring on and, more importantly, let people actually move forward. Clearly there are some challenges to that too (off the top of my head, people clicking it because the bits aren't moving fast enough, etc.), but it at least would convert this from a whole lot of people with no options to one not so great option while more progress is made.

Hi, I've just fixed this 'stuck at downloading' issue, and it's less drastic than others' solutions.

Close the game.

(Scroll this window to see the whole folder if reading this post on a phone)

Delete the .Completed  files from this folder

C:\Users\<userID>\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe\DownloadTemp 

Then start the game.

Done.

Enjoy

Hi, I've just fixed this 'stuck at downloading' issue, and it's less drastic than others' solutions.

Close the game.

(Scroll this window to see the whole folder if reading this post on a phone)

Delete the .Completed  files from this folder

C:\Users\<userID>\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe\DownloadTemp 

Then start the game.

Done.

Enjoy

Android user.  Closing the app and restarting the device does not help.

Android user.  Closing the app and restarting the device does not help.

Ashley's solution worked!! Thank you so much, it's been so frustrating having this issue. 

Ashley's solution worked!! Thank you so much, it's been so frustrating having this issue. 

Affects 1.19.22

I have this issue on iOS, but it works fine on Windows for me. It is very upsetting, that the things I paid for can't even be used. I hope for fix soon

I have this issue on iOS and Nintendo switch any help for them?

I have this issue on iOS and Nintendo switch any help for them?

I'm glad PC's have a good workaround. Still waiting on anything useful for Xbox players. 

I'm glad PC's have a good workaround. Still waiting on anything useful for Xbox players. 

Same issue on an Android tablet here. Worked fine with a skins pack. Stuck on downloading on a Worlds pack & a Texture pack. Hope this will be fixed soon 🙂

Same issue on an Android tablet here. Worked fine with a skins pack. Stuck on downloading on a Worlds pack & a Texture pack. Hope this will be fixed soon 🙂

Thank you for your patience while we continue to look into this issue.

For those still affected, have you tried clearing the cache in the latest version, to see if that helps?

1. Navigate to Minecraft > Settings > Storage

2. Select and delete any world templates and cached items that you don't need

3. Exit Minecraft and restart your device

For Nintendo Switch specifically, you can also:

1. Navigate to Minecraft > Settings > Storage

2. Press the Clear Marketplace Cache button at the top

3. Exit Minecraft and restart your device

Thank you for your patience while we continue to look into this issue.

For those still affected, have you tried clearing the cache in the latest version, to see if that helps?

1. Navigate to Minecraft > Settings > Storage

2. Select and delete any world templates and cached items that you don't need

3. Exit Minecraft and restart your device

For Nintendo Switch specifically, you can also:

1. Navigate to Minecraft > Settings > Storage

2. Press the Clear Marketplace Cache button at the top

3. Exit Minecraft and restart your device

@Mega_Spud, 

I encountered this problem on my kid's Amazon Fire Kindle. He used his mine coins to pay for a world and now it won't download. Given he is prevented from downloading the world due to this bug, how do I get him a refund of his mine coins?

Reply from @unknown:
We cannot address any account-related issues via the bug tracker. You would need to contact Minecraft Support for that.

@Mega_Spud, 

I encountered this problem on my kid's Amazon Fire Kindle. He used his mine coins to pay for a world and now it won't download. Given he is prevented from downloading the world due to this bug, how do I get him a refund of his mine coins?

Reply from @unknown:
We cannot address any account-related issues via the bug tracker. You would need to contact Minecraft Support for that.

The Backrooms map won't download after purchasing.

Operating System: Windows 10 Pro
Minecraft Version: v1.19.30

The Backrooms map won't download after purchasing.

Operating System: Windows 10 Pro
Minecraft Version: v1.19.30

Unable to download purchases on Minecraft for iPad. Been like this for weeks, support replied at that time with link for this page, latest update did nothing to solve the matter. The issue seems to be at the account level on Mojang’s backend…. Please advise.

Unable to download purchases on Minecraft for iPad. Been like this for weeks, support replied at that time with link for this page, latest update did nothing to solve the matter. The issue seems to be at the account level on Mojang’s backend…. Please advise.

The 1.19.40 update has now added the Clear Marketplace Cache button in Settings > Storage to all platforms. It would be helpful to know if you are still having issues downloading Marketplace content after pressing this button and restarting your device.

The 1.19.40 update has now added the Clear Marketplace Cache button in Settings > Storage to all platforms. It would be helpful to know if you are still having issues downloading Marketplace content after pressing this button and restarting your device.

@unknown: Presumably, support must have concluded that you were running too low on storage space to be able to download Marketplace content. Unfortunately, your statement that it's an account level issue isn't compatible with that theory, and you haven't provided any information we could use to resolve the conflict.

The best I can do for you under these circumstances is to suggest that you upgrade to 1.19.40 (if you haven't already), use the new Settings > Storage > Clear Marketplace Cache button, and try downloading again. If that works, the problem has been fixed for you. If it doesn't, you would either need to go back to support with your issue (if it's actually an account level problem) or search here for another report that matches what you've been experiencing (or if you search can't find one, you can create a new report).

(As background, I'll mention that the staff here on the Bedrock bug tracker are mostly not Mojang employees. We only submit bugs through a Mojang liaison and we don't have access to the support team. I'm not trying to brush you off, I just can't do anything about your account, which I have no access to.)

@unknown: Presumably, support must have concluded that you were running too low on storage space to be able to download Marketplace content. Unfortunately, your statement that it's an account level issue isn't compatible with that theory, and you haven't provided any information we could use to resolve the conflict.

The best I can do for you under these circumstances is to suggest that you upgrade to 1.19.40 (if you haven't already), use the new Settings > Storage > Clear Marketplace Cache button, and try downloading again. If that works, the problem has been fixed for you. If it doesn't, you would either need to go back to support with your issue (if it's actually an account level problem) or search here for another report that matches what you've been experiencing (or if you search can't find one, you can create a new report).

(As background, I'll mention that the staff here on the Bedrock bug tracker are mostly not Mojang employees. We only submit bugs through a Mojang liaison and we don't have access to the support team. I'm not trying to brush you off, I just can't do anything about your account, which I have no access to.)

I have the same issue on PC. After one broken download stuck at 0% no downloads are working any more.

Even after deleting various worlds and trying to reinstall them i get the same download issue on all of them.

I found out, that the world which is blocking is not available in the installed worlds library.

(I would like to test the new Clear Cache function from update 1.19.40, but since the download issue the update seam to stuck in the pipeline too. Even after reinstalling the client is 1.19.30.)

I have the same issue on my XBox Series X seasonally, and can always solve it this way:

From the page with the stucked download on 0% i switch to the options menue from the XBox and access the storage, where the download should go to. After changing back to the still running game with the stucked download the download continues. I reproduced this solution multiple times, and can even force it, because it came up after roundabout 10-20 downloads.

The issue may have something in common with the allocation of the space and if it failed once, all following downloads are still waiting in a pipeline, and don't even start. This issue should be solved with priority!

Its not a space issue i have tons of free GB.

I have the same issue on PC. After one broken download stuck at 0% no downloads are working any more.

Even after deleting various worlds and trying to reinstall them i get the same download issue on all of them.

I found out, that the world which is blocking is not available in the installed worlds library.

(I would like to test the new Clear Cache function from update 1.19.40, but since the download issue the update seam to stuck in the pipeline too. Even after reinstalling the client is 1.19.30.)

I have the same issue on my XBox Series X seasonally, and can always solve it this way:

From the page with the stucked download on 0% i switch to the options menue from the XBox and access the storage, where the download should go to. After changing back to the still running game with the stucked download the download continues. I reproduced this solution multiple times, and can even force it, because it came up after roundabout 10-20 downloads.

The issue may have something in common with the allocation of the space and if it failed once, all following downloads are still waiting in a pipeline, and don't even start. This issue should be solved with priority!

Its not a space issue i have tons of free GB.

have the problem that it starts to load and it also has the first number of two stages, but then the error message comes up and it breaks up then

have the problem that it starts to load and it also has the first number of two stages, but then the error message comes up and it breaks up then

Mine started to work,thank you!

Mine started to work,thank you!

XBOX ONE - clearing the cache - rebooting - YES, IT suddenly WORKED !
I had tried that before...
Not sure who did anything or what - but download worked!
Thank you 🙂

XBOX ONE - clearing the cache - rebooting - YES, IT suddenly WORKED !
I had tried that before...
Not sure who did anything or what - but download worked!
Thank you 🙂

On iPad, cleared the marketplace cache and restarted device, but the issue remains; the downloads are still stuck at zero

On iPad, cleared the marketplace cache and restarted device, but the issue remains; the downloads are still stuck at zero

I had to re-install minecraft. It worked, only for a few hours.

I had to re-install minecraft. It worked, only for a few hours.

The issue is still happening 1/05/2023, clearing the cache did not resolve it this time though had to re-install the game to get around it.

The issue is still happening 1/05/2023, clearing the cache did not resolve it this time though had to re-install the game to get around it.

Hello,

this is happening since a couple of days ago also for me, it started with the Star Wars mash up, which initially worked but after a certain time didn't anymore.

I tried clearing the marketplace cache, then reinstalling Minecraft, but the problem is still present.

Today the problem happened immediately after the initial download of today's Marketplace gift "Holiday Resort", "Update" ("Aggiorna" in my Italian version) and the blue exclamation mark appeared beside the library item image.

I noticed that for a very short time (at most 2 seconds) the options to buy it using coins, money or to update it appeared, then only the option to update it remained. I then tried to very quickly select the option to update it before it disappeared, and after some tries I managed to do it, and it worked!

Unfortunately, this does not seem to work for the Star Wars mash up; the first time I chose to update it the download dialog and import of content appeared, since that time the update button does not have any effect anymore. 

I suspect, but of course I could be totally wrong, that the problem could be related to the data stored into the Microsoft (X Box) account I am using to login into the game, but in that case Mojang would be able to resolve it? Erasing that data would destroy all the items legally purchased with Minecraft coins..  there should be a technically better way.

Thank you and Best Regards,

Fabrizio Ammollo

Hello,

this is happening since a couple of days ago also for me, it started with the Star Wars mash up, which initially worked but after a certain time didn't anymore.

I tried clearing the marketplace cache, then reinstalling Minecraft, but the problem is still present.

Today the problem happened immediately after the initial download of today's Marketplace gift "Holiday Resort", "Update" ("Aggiorna" in my Italian version) and the blue exclamation mark appeared beside the library item image.

I noticed that for a very short time (at most 2 seconds) the options to buy it using coins, money or to update it appeared, then only the option to update it remained. I then tried to very quickly select the option to update it before it disappeared, and after some tries I managed to do it, and it worked!

Unfortunately, this does not seem to work for the Star Wars mash up; the first time I chose to update it the download dialog and import of content appeared, since that time the update button does not have any effect anymore. 

I suspect, but of course I could be totally wrong, that the problem could be related to the data stored into the Microsoft (X Box) account I am using to login into the game, but in that case Mojang would be able to resolve it? Erasing that data would destroy all the items legally purchased with Minecraft coins..  there should be a technically better way.

Thank you and Best Regards,

Fabrizio Ammollo

@unknown: This report describes a problem similar to yours, but the exact problem you describe is being tracked at MCPE-153599. I recommend you watch that report rather than this one. The Star Wars Mash-up pack has already been reported there, and many others. If you have any other Marketplace content having the same problem (the blue exclamation mark that won't go away) and they are not already in the list on that report, please comment with the title, creator, and the platform you're playing on.

@unknown: This report describes a problem similar to yours, but the exact problem you describe is being tracked at MCPE-153599. I recommend you watch that report rather than this one. The Star Wars Mash-up pack has already been reported there, and many others. If you have any other Marketplace content having the same problem (the blue exclamation mark that won't go away) and they are not already in the list on that report, please comment with the title, creator, and the platform you're playing on.

I have done everything I could think to do - deleted Minecraft and re-installed, and still once it hits 100% downloaded it never completes and we have not been able to play the downloadable content.  Can we get a refund if this ticket has been open without resolution for so long? 

Edited to add on 2/25/2023:   For no known reason the issue has resolved on our end, and we were able to successfully download and play the DLC we paid for.  It is frustrating to be left waiting with no resolution or ability to get a refund for un-downloaded content.  

I have done everything I could think to do - deleted Minecraft and re-installed, and still once it hits 100% downloaded it never completes and we have not been able to play the downloadable content.  Can we get a refund if this ticket has been open without resolution for so long? 

Edited to add on 2/25/2023:   For no known reason the issue has resolved on our end, and we were able to successfully download and play the DLC we paid for.  It is frustrating to be left waiting with no resolution or ability to get a refund for un-downloaded content.  

@Auldrick: Thank you for referring me to the correct bug (which now seems to be fixed).

@Auldrick: Thank you for referring me to the correct bug (which now seems to be fixed).

The same thing is happening to us on PrestonPlayz Planet. Troubleshooted everything we could think of. Clearing cache, rebooting didn't work. 

Purchase 4 worlds off Minecraft Marketplace. All downloaded and worked except one, PrestonPlayz Planet. After purchasing/downloading it it asked me to updated it. Once I selected download it won't download or even load. I was told by a Minecraft Support to list and post our bug here for help. I have attached pictures. 

The same thing is happening to us on PrestonPlayz Planet. Troubleshooted everything we could think of. Clearing cache, rebooting didn't work. 

Purchase 4 worlds off Minecraft Marketplace. All downloaded and worked except one, PrestonPlayz Planet. After purchasing/downloading it it asked me to updated it. Once I selected download it won't download or even load. I was told by a Minecraft Support to list and post our bug here for help. I have attached pictures. 

The same problem as by cristalyzer. Marketplace content Farms by Shapescape. Workaround don‘t help.

The same problem as by cristalyzer. Marketplace content Farms by Shapescape. Workaround don‘t help.

Amazon Kindle Fire for kids. The following solution worked.

1. I had less than 1GB free total space. That was not enough for the system and therefore contributing to the problem. I needed to add an SD card (note: Kindle requires a certain speed and recommended XC I), format it, and move data or apps onto it (I moved data) to free up space.

2. Upgrade to the latest version of Minecraft (currently 1.19.51). Do this from the parent account as kids account doesn't have permissions. Go to Appstore, search for Minecraft. Click on the Minecraft icon and not the "open" button. Then upgrade.

3. Log back into the kids account, launch Minecraft, go into Settings -> Storage -> Clear Marketplace Cache.

4. Important! Restart device.

5. Log back into the kids account, launch Minecraft, go into Marketplace and find item(s) you were trying to download. They should be downloadable now.

Amazon Kindle Fire for kids. The following solution worked.

1. I had less than 1GB free total space. That was not enough for the system and therefore contributing to the problem. I needed to add an SD card (note: Kindle requires a certain speed and recommended XC I), format it, and move data or apps onto it (I moved data) to free up space.

2. Upgrade to the latest version of Minecraft (currently 1.19.51). Do this from the parent account as kids account doesn't have permissions. Go to Appstore, search for Minecraft. Click on the Minecraft icon and not the "open" button. Then upgrade.

3. Log back into the kids account, launch Minecraft, go into Settings -> Storage -> Clear Marketplace Cache.

4. Important! Restart device.

5. Log back into the kids account, launch Minecraft, go into Marketplace and find item(s) you were trying to download. They should be downloadable now.

Affects 1.19.60

Not resolved I just did what that Mojang Studios note said and it did not work.

Not resolved I just did what that Mojang Studios note said and it did not work.

@unknown: Please note that this report is still "Unresolved", not "Fixed". Mojang has made several fix attempts but there are still outstanding problems to be overcome.

@unknown: Please note that this report is still "Unresolved", not "Fixed". Mojang has made several fix attempts but there are still outstanding problems to be overcome.

I'm having this problem on my account and I have probably 5 different downloads stuck in this. Certain things will download but it seems new things I buy all lock up.

I'm having this problem on my account and I have probably 5 different downloads stuck in this. Certain things will download but it seems new things I buy all lock up.

I'm having the same problem, I think, with the new Earthy Texture Pack. One question I have though is would it be related that the texture pack in question doesn't show up for me in the "My Content" section of the marketplace? Going to the texture pack in the marketplace shows a download button like I would expect but clicking it just brings up a dialog that says "Checking download This may take a few moments"

I'm having the same problem, I think, with the new Earthy Texture Pack. One question I have though is would it be related that the texture pack in question doesn't show up for me in the "My Content" section of the marketplace? Going to the texture pack in the marketplace shows a download button like I would expect but clicking it just brings up a dialog that says "Checking download This may take a few moments"

Is any progress being made with this?  Not a great experience to take money from customers, then have a long-known bug where you can't deliver the content.

Is any progress being made with this?  Not a great experience to take money from customers, then have a long-known bug where you can't deliver the content.

This bug is still not fixed. PC, Bedrock version. The only solution is a royal pain. In order to correct it I have to back up all my worlds, uninstall, and reinstall. This is a time-consuming pain just to download something. Keep in mind, my current system has plenty of memory, we've upgraded our internet bandwidth and speed (if I'm saying it wrong, forgive me. I'm not a tech for a reason.) and currently we are not even using half of what's available to us.

This has gotten ridiculous. I know this is a pain for you techs as well and this has been going on for YEARS. But please, find a solution that will work across the board? Soon?

This bug is still not fixed. PC, Bedrock version. The only solution is a royal pain. In order to correct it I have to back up all my worlds, uninstall, and reinstall. This is a time-consuming pain just to download something. Keep in mind, my current system has plenty of memory, we've upgraded our internet bandwidth and speed (if I'm saying it wrong, forgive me. I'm not a tech for a reason.) and currently we are not even using half of what's available to us.

This has gotten ridiculous. I know this is a pain for you techs as well and this has been going on for YEARS. But please, find a solution that will work across the board? Soon?

I ran across this Jira ticket while trying to resolve the download/update problem on my Minecraft account.  I used the instructions in the Mojang Studios Note for the PC and it fixed it.  I haven't been able to get downloads for about 6 months now, so I'm very happy.

Specifically, in the settings part of the minecraft app:

• I selected 'my content' on the left side, which was the bottom icon

• Deleted textures and world templates that were stuck in update hell.  You could select the category on the right side, and the specific texture or world template after that.  Then I clicked the trash icon below the texture/world template name.

• Clicked the clear marketplace cache button on the top right.  In my case it took about 4 minutes to finish after the popup from the button click.

• Exited out of Minecraft and restarted.

After restarting I was able to download/update again!  Note that my marketplace icons on the left side of the screen were corrupted prior to doing the above steps, but afterwards appeared correctly again.

I hope this helps out others - I hadn't used any of my minecoins for a long time, afraid I wouldn't be able to download the packs, but now I can try out some of the newer worlds!

Edit:  I was using version 1.19.63 - version 1.19.70 hasn't been available yet.

I ran across this Jira ticket while trying to resolve the download/update problem on my Minecraft account.  I used the instructions in the Mojang Studios Note for the PC and it fixed it.  I haven't been able to get downloads for about 6 months now, so I'm very happy.

Specifically, in the settings part of the minecraft app:

• I selected 'my content' on the left side, which was the bottom icon

• Deleted textures and world templates that were stuck in update hell.  You could select the category on the right side, and the specific texture or world template after that.  Then I clicked the trash icon below the texture/world template name.

• Clicked the clear marketplace cache button on the top right.  In my case it took about 4 minutes to finish after the popup from the button click.

• Exited out of Minecraft and restarted.

After restarting I was able to download/update again!  Note that my marketplace icons on the left side of the screen were corrupted prior to doing the above steps, but afterwards appeared correctly again.

I hope this helps out others - I hadn't used any of my minecoins for a long time, afraid I wouldn't be able to download the packs, but now I can try out some of the newer worlds!

Edit:  I was using version 1.19.63 - version 1.19.70 hasn't been available yet.

KINDLE FIRE SOLVED:  1.19.70

If you have a child’s profile (ir Amazon Kids Plus), the problem is due to Amazon’s Content Filtering features.   

So there are two parts to the solution:   The Amazon filter settings, and the Minecraft settings.

Amazon Settings:
Log in to the parent / device admin account on the Kindle Fire and follow these steps:

1. Open the Settings App

2. Parental Controls

3. Household Profiles 

4. Manage <childnane>’s Profile

5. In the “Web Settings” subsection, select “Modify Web Browser.”

6. ENABLE Filtered Websites and Videos

7. Restart the tablet

Now for the Minecraft side of the solution.

1. Log in as the child.

2. Go to Settings / Storage

3. Select “Clear Marketplace Cache.”.  THIS WILL TAKE A LONG TIME.  Be patient.  

RESTART THE TABLET AGAIN

KINDLE FIRE SOLVED:  1.19.70

If you have a child’s profile (ir Amazon Kids Plus), the problem is due to Amazon’s Content Filtering features.   

So there are two parts to the solution:   The Amazon filter settings, and the Minecraft settings.

Amazon Settings:
Log in to the parent / device admin account on the Kindle Fire and follow these steps:

1. Open the Settings App

2. Parental Controls

3. Household Profiles 

4. Manage <childnane>’s Profile

5. In the “Web Settings” subsection, select “Modify Web Browser.”

6. ENABLE Filtered Websites and Videos

7. Restart the tablet

Now for the Minecraft side of the solution.

1. Log in as the child.

2. Go to Settings / Storage

3. Select “Clear Marketplace Cache.”.  THIS WILL TAKE A LONG TIME.  Be patient.  

RESTART THE TABLET AGAIN

Any update on this? Dinosaur adventure won't download on iOS, not enough storage message but loads of storage, does work on Windows though

Any update on this? Dinosaur adventure won't download on iOS, not enough storage message but loads of storage, does work on Windows though

Another way of fixing the issue (Windows)

This method may help if the other steps haven't helped and it keeps your already downloaded packs

1. Use Windows Key + R or search the app "Run" and open the program
2. Type/copy and paste this into the box provided: %LocalAppData%\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalCache\minecraftpe\DownloadTemp
3. Press "OK"
4. Delete "download_state.json" (or you can just delete everything, it doesn't seem to matter)
5. Reopen Minecraft and you should see that the download progress bars are gone, and you should now be able to properly download all packs!

I tried clearing my data cache, reinstalling, none of it worked

I tried clearing my data cache, reinstalling, none of it worked

I can't download in my nintendo switch the pack WARDEN WEAPONS  it says I don't have space left but I do. What can I do? I already spent my minecoins to purchase that pack. 

I can't download in my nintendo switch the pack WARDEN WEAPONS  it says I don't have space left but I do. What can I do? I already spent my minecoins to purchase that pack. 

affects 1.20.10 (Bedrock, except xbox) and 1.20.11 (Xbox)

affects 1.20.10 (Bedrock, except xbox) and 1.20.11 (Xbox)

@unknown: Thank you for updating us with affected versions. We do appreciate it.

However, please review the guidelines for commenting. Comments should only to be used to add information that could help the devs resolve the issue sooner. Anything else is subject to removal. I have removed some of your recent comments for this reason.

The bug tracker is staffed by volunteers, not Mojang employees. We only pass confirmed bug information to the devs. We are not Customer Service and we can't help you with anything else.

@unknown: Thank you for updating us with affected versions. We do appreciate it.

However, please review the guidelines for commenting. Comments should only to be used to add information that could help the devs resolve the issue sooner. Anything else is subject to removal. I have removed some of your recent comments for this reason.

The bug tracker is staffed by volunteers, not Mojang employees. We only pass confirmed bug information to the devs. We are not Customer Service and we can't help you with anything else.

The instructions from ThatJadon26 on 2023-06-13 (to delete the download_state.json file) worked for me.

None of the other instructions (about clearing/deleting things through the Minecraft Settings UI) worked for me.

I think this info might help the devs, per the recent mod comment about post guidelines. It may also help other users like me.

The instructions from ThatJadon26 on 2023-06-13 (to delete the download_state.json file) worked for me.

None of the other instructions (about clearing/deleting things through the Minecraft Settings UI) worked for me.

I think this info might help the devs, per the recent mod comment about post guidelines. It may also help other users like me.

Partial Cause

I found a partial cause of this problem (more specifically, why it keeps showing as "Downloading")
The processState "downloadPending" is stuck in the download_state.json until the cancel button is pressed, but the cancel button does not go back to the content screen, only the X button does. With the X button, the processState is kept along with the rest of the pack info in that same file when it should be removed as it causes it to keep showing that it is "downloading". I recorded a side-by-side video of the game and the file being updated.

https://bugs.mojang.com/secure/attachment/548085/download_state.json%20not%20removing%20process%20states.mp4

Tried to download the Norse Mythology mashup Pack both on Windows 11 and Switch and keep getting the error Downloaded failed. I have tried all the steps on here to no avail.

any advice or workd around for the switch other than clear cache?

Tried to download the Norse Mythology mashup Pack both on Windows 11 and Switch and keep getting the error Downloaded failed. I have tried all the steps on here to no avail.

any advice or workd around for the switch other than clear cache?

Yesterday my son bought "Jurassic Park Adventure" in Minecraft marketplace on his Nintendo Switch account. However we are unable to play it because the download never ends. The progress bar arrives at the end, it says that all 349,5MB have been downloaded, but the installation never goes to step 2.

We have already tried the "clear cache" method and we are sure there is enough space on the Switch and in the Minecraft user storage.

Any suggestion is welcome. Thanks!

Yesterday my son bought "Jurassic Park Adventure" in Minecraft marketplace on his Nintendo Switch account. However we are unable to play it because the download never ends. The progress bar arrives at the end, it says that all 349,5MB have been downloaded, but the installation never goes to step 2.

We have already tried the "clear cache" method and we are sure there is enough space on the Switch and in the Minecraft user storage.

Any suggestion is welcome. Thanks!

@unknown: Please create a new report as requested in the pinned comment, and don't forget to specify the author. (There is no content titled "Jurassic Park World" in the Marketplace, and several with similar names. We need to know which exact one you have the issue with.)

@unknown: Please create a new report as requested in the pinned comment, and don't forget to specify the author. (There is no content titled "Jurassic Park World" in the Marketplace, and several with similar names. We need to know which exact one you have the issue with.)

New issue created: MCPE-177765

New issue created: MCPE-177765

This issue has just started for me, Bought 2 small packs on Marketplace both failed. Followed the clearing cache, reinstalling etc and now none of my previous marketplace purchases will install. Fantastic. No resolution expectation and advised to follow an already closed issue. Fantastic.

I should add this is on the PS4 version and not the Switch

This issue has just started for me, Bought 2 small packs on Marketplace both failed. Followed the clearing cache, reinstalling etc and now none of my previous marketplace purchases will install. Fantastic. No resolution expectation and advised to follow an already closed issue. Fantastic.

I should add this is on the PS4 version and not the Switch