Using Fire HD8 and Fire Kids HD8
When we click Sign In for Free or go to the Sign In on the opening Minecraft screen, it loads and loads and loads, then says "We tried to sign you in to your Microsoft Account, but something went wrong"
Has been doing this for 3 days. Have tried on all 3 of my kids tablets. Can login to Microsoft Accounts in every app I've tried and online, just not on Minecraft.
Tried installing Xbox app, that allows me to login, but when I go back to Minecraft I get the same error. Also tried uninstalling and reinstalling app, as well as Force Close and Clear Cache.
**Just upgraded to 1.16.200 on December 8, 2020. STILL NOT WORKING!!!!!**
***Upgraded to 1.16.201 on December 20, 2020, STILL NOT WORKING ***
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I feel like there is some misunderstanding. We are using Amazon Fire HD tablets. There is no Microsoft account profile set up on these tablets, and no way to setup a Microsoft account in the profile in an Amazon tablet. IT IS NOT A PHONE. When I use the Silk browser, I can log into my Microsoft account online. I can also login using the XBox Game Pass app with no problems. All of which I specified in my original post.
Our Minecraft app was purchased through the Amazon appstore, and we have been able to login and play it, with zero issues for two years. This is a recent problem that we're only having on the Amazon tablets. I can log into Minecraft on my phone, just not on the Amazon tablets. On the Amazon tablets, as stated above, I can login to my Microsoft account everywhere but Minecraft.
I tried the fix above regardless, and it still isn't working. We don't even get a screen to enter our email, username or password for our Microsoft account in Minecraft, which I feel is probably the actual problem that needs to be addressed. When we open the app, and click "Sign In For Free, it brings up the loading screen that says "Signing In with Your Microsoft Account." This screen goes for anywhere from 30 seconds to 5 minutes before it says, "We tried to sign you in to your Microsoft Account, but something went wrong."
I have included more pics with this sequence.
I feel like there is some misunderstanding. We are using Amazon Fire HD tablets. There is no Microsoft account profile set up on these tablets, and no way to setup a Microsoft account in the profile in an Amazon tablet. IT IS NOT A PHONE. When I use the Silk browser, I can log into my Microsoft account online. I can also login using the XBox Game Pass app with no problems. All of which I specified in my original post.
Our Minecraft app was purchased through the Amazon appstore, and we have been able to login and play it, with zero issues for two years. This is a recent problem that we're only having on the Amazon tablets. I can log into Minecraft on my phone, just not on the Amazon tablets. On the Amazon tablets, as stated above, I can login to my Microsoft account everywhere but Minecraft.
I tried the fix above regardless, and it still isn't working. We don't even get a screen to enter our email, username or password for our Microsoft account in Minecraft, which I feel is probably the actual problem that needs to be addressed. When we open the app, and click "Sign In For Free, it brings up the loading screen that says "Signing In with Your Microsoft Account." This screen goes for anywhere from 30 seconds to 5 minutes before it says, "We tried to sign you in to your Microsoft Account, but something went wrong."
I have included more pics with this sequence.
I feel like there is some misunderstanding. We are using Amazon Fire HD tablets. There is no Microsoft account profile set up on these tablets, and no way to setup a Microsoft account in the profile in an Amazon tablet. IT IS NOT A PHONE. When I use the Silk browser, I can log into my Microsoft account online. I can also login using the XBox Game Pass app with no problems. All of which I specified in my original post.
Our Minecraft app was purchased through the Amazon appstore, and we have been able to login and play it, with zero issues for two years. This is a recent problem that we're only having on the Amazon tablets. I can log into Minecraft on my phone, just not on the Amazon tablets. On the Amazon tablets, as stated above, I can login to my Microsoft account everywhere but Minecraft.
I tried the fix above regardless, and it still isn't working. We don't even get a screen to enter our email, username or password for our Microsoft account in Minecraft, which I feel is probably the actual problem that needs to be addressed. When we open the app, and click "Sign In For Free, it brings up the loading screen that says "Signing In with Your Microsoft Account." This screen goes for anywhere from 30 seconds to 5 minutes before it says, "We tried to sign you in to your Microsoft Account, but something went wrong."
I have included more pics with this sequence.
@Karen Ramel, I've been having this issue on my Kindle Fire HD 10 (the newest one), and I tried your solution multiple times, and unfortunately it doesn't do anything.
@Karen Ramel, I've been having this issue on my Kindle Fire HD 10 (the newest one), and I tried your solution multiple times, and unfortunately it doesn't do anything.
Thank you for your report!
We're tracking this issue in MCPE-106524, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're tracking this issue in MCPE-106524, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're tracking this issue in MCPE-106524, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki