[MCPE-106524] Can not sign in in Amazon Freetime

Note

It appears that for most users this issue is due to the Amazon device's default permissions settings for child accounts. In order for Minecraft to sign in and access user data, you will need to allow storage for Minecraft. From this comment:

You need to be logged into the child's account. Drag down from the top and click the cog for settings and then put in your PIN. Then click Manage Storage - Internal Storage - Apps & Games - Minecraft. Then click on Permissions and toggle that setting to on.

This permission may also need to be enabled from the adult profile's settings for the child's account. Please comment below if allowing storage does not resolve the issue for you.

Also, you can find some more detailed steps with images at the Microsoft help forum.

When in child's profile in Amazon Freetime, it gets stuck on "Signing in with your Microsoft Account" and never moves past that. , if I finally hit "cancel" it says "We tried to sign you in with your Microsoft account but something went wrong."

Linked issues

is duplicated by 12

MCPE-106259 fire tablet blocks you out of world and microsoft accounts Resolved

MCPE-106899 Amazon FreeTime cannot sign in Resolved

MCPE-106922 From Child's Amazon Fire account unable to sign in Resolved

MCPE-107044 Unable to sign in on Amazon Fire Kids profile Resolved

MCPE-108141 Unable to sign in on Kindle fire kids profile Resolved

7 more links

relates to 1

MCPE-107503 Cannot create worlds on Kindle Fire - "There was a problem loading this world" Resolved

Comments 29

CanaryBoy 2020-11-19T18:50:39Z

I believe that this is caused since on a kids kindle fire tablet, the web browser is disabled with no way to enable it and to log into a microsoft account it requires use of the web browser and therefore rejects it. Something was presumably changed in the latest update to effect this.

Daniel Langford 2020-11-20T01:37:32Z

I’d just like to add that we are also experiencing this problem on our 2 kindle fire 8s with freetime. A few redditors have been discussing ithttps://www.reddit.com/r/kindlefire/comments/jw6li3/new_minecraft_update_broke_xbox_signin_for/

My children anxiously await a response

WaRRioR 2020-11-20T13:40:49Z

I started that Reddit Post, and want to reiterate here that this is a widespread issue. It seems to be more on the Amazon side of issues, with it's locked down Freetime mode. But, it WAS working fine before the update. Somehow, Minecraft was able to call the Silk browser to open and able to login to Xbox for Minecraft.

Please look into this! If we can't login.... we can't spend our Money in the game.

Mark Foster 2020-11-20T15:26:04Z

If I had only know this before multiple re-installs and then a whole factory reset.

It's defo just the child profiles because it prompts me in adult profile and it works ok. There are overrides you can do in child to add certain webpages but still not working. Please fix ASAP as it used to work before latest version.

Joshua Kendrick 2020-11-20T15:50:39Z

I tried enabling web browser access for my child on Freetime, thinking it was due to no being able to open a browser, and was still not able to progress the issue.

Have voted for this and am watching to hopefully find a solution.

19 more comments

Rick 2020-11-20T22:18:39Z

Same issue on a new Fire bought today. Still works fine on the previous Fire we had already signed into.

clifton carey 2020-11-21T01:32:22Z

is seems like its because it has no storage permissions or contacts permissions. giving minecraft those permissions fixed it

edit: it seems like it only needs storage permissions.

Daniel Langford 2020-11-21T03:36:26Z

@clifton I don’t know how to do that in FreeTime

Russ Ball 2020-11-21T11:04:21Z

On the kids profile go into settings, manage storage, apps an tap on minecraft and then permissions and tick the two boxes.

Mine didn’t work straight after that, I did a force close on the app as well and it worked after that.

Thanks @clifton!

Mark Foster 2020-11-21T11:38:00Z

That worked, thank you

Daniel Langford 2020-11-21T15:42:31Z

That also worked for me thank you. For the record I only enabled the Storage permission. When I did that Minecraft was able to recognize that we had previously been logged in and it used that account. See, we got into this mess not because we signed out but because we simply updated. We were never signed out, just that the updated version was never able to read from storage that we were signed in

thanks again. There are likely lots of kids who will not see this though. I hope Mojang makes a more formal announcement or pushes a small update that can check for or prompt for permissions

Katharine Abrahams-Munroe 2020-11-21T18:12:37Z

No luck on my end, likely due to all the previous troubleshooting attempts, including uninstalling & reinstalling. (It's also not a solution for new Amazon tablet users.)

Ryan Ashton 2020-11-21T19:17:01Z

Following on from @clifton carey's post...

I had the same issue, not being able to get my boys back into their Minecraft accounts after buying them new Fire 10's. Their old Fire 8's were still logged into Minecraft!

I was worried that as they were new devices, changing the app permissions to allow access to the device storage would not make any difference as the tablets had never been used to log into their accounts before. However, when I set up the new Fire 10's I had used a backup from each of their old devices and so wondered if any previous login data might have come across from the backup.

It seems to be the case, because after allowing the app access to storage, doing a forced stop and rebooting the tablet, I was able to get them logged into their Minecraft accounts no probs. 😃

When I was in the login process there was no indication that it was using any old data - ie, it didn't autofill or anything, so I can't say for definite that because I've used a backup to set the new tablets up has allowed me to sort it. It may just be that allowing storage permissions deals with/gets round the problem somehow. That said, I note @Katharine Abrahams-Munroe's post. Has anyone with a fresh tablet managed to get logged in after enabling storage permission?

Gordon Farquhar 2020-11-25T20:03:38Z

The workaround suggested above unfortunately did not fix the issue for my son's fire tablet. Both permissions were already ticked. I unticked them, restarted tablet and then re-ticked the permissions options but issue still persists. As Ryan mentioned, it seems the issue does not occur on older fire tablets as my other son's fire 7 has no issue logging in with his microsoft account.

Bryan Rosenthal 2020-11-25T22:27:42Z

Thanks Russ. That worked for my 3 daughters fire tab 7’s. Life saver!

Chris Hodgson 2020-11-26T09:01:00Z

Allowing permission to storage worked for me, thanks for the solution

Kimberley Martin 2020-11-26T22:14:38Z

Thanks for this, the game is working now, annoyed at myself cos I deleted and repurchased it and didn't need to 🤣

Neil Chadwick 2020-11-27T16:07:11Z

Got similar problems, but permissions workaround has not helped me.

Can't sign in (not that I want to). When try to create new world (vanilla settings), immediately says "There was a problem loading this world".

FYI I think the resource pack seems to download ok.

Kid has been using Minecraft on old Fire 8in for 2 years no problem. That tablet has now died!

This happens on his new Fire10 Tablet. Works ok on this tablet in my adult profile, but not in any kids profile, including brand new ones with no knowledge of any previous settings.

Wasted 1hr+ of my life with Amazon support - just reboots and resets. Hoping the real experts can help us here!

Neil Chadwick 2020-11-27T16:46:47Z

Update: I have now got it up and running using the permissions fix - after I had read it properly and changed the permissions in the kids profiles, not just the adults!

I agree that something should still be done about this as it is very obscure - I have spent several hours researching this today and very nearly gave up. There is a note about permissions on the app purchase description, but most mortal humans are unlikely to make the connection.

Thank you to the contributors above - my autistic son is now happy again.

Joe 2020-11-28T19:53:20Z

Hi all - I've tried the stuff listed here and the matching reddit threat and have had no luck. Here's what I did:

Logged in as me
Force quit the Minecraft app
Turned OFF the aforementioned permissions (both options were already on)
Powered off, powered on, and logged in as me
Turned ON the permissions
Logged out as me, logged in as my kid's Freetime account
Started the app

Still have the same issue. Did I misunderstand something and am not doing something right?

Thanks!

Ryan Ashton 2020-11-28T20:54:07Z

@Joe - You need to be logged into the child's account. Drag down from the top and click the cog for settings and then put in your PIN. Then click Manage Storage - Internal Storage - Apps & Games - Minecraft. Then click on Permissions and toggle that setting to on.

I then did a forced stop and reboot, but that might not be required. 🤞 for you!

Joe 2020-11-29T02:10:32Z

Ah - there we go. I didn't realize that there was a Settings available while logged in as the child. Thanks! I'm off the update the Reddit thread ...

Gordon Farquhar 2020-11-29T19:02:38Z

@ryan ashton - thank you! Like Joe I was unaware that storage permissions needed to be updated under the child's account. Having just tried it now, issue is resolved. I have a VERY happy 7 year old son again. Thanks all.

Ryan Ashton 2020-11-29T19:34:01Z

@Gordon, glad it's sorted for you 👍🏻 Gotta keep these kids happy! They'll make our lives a misery otherwise... 🤪

William Foster 2020-12-26T10:18:36Z

Bought an Amazon Fire tablet 10HD for my son for Christmas. We set it up yesterday and bought minecraft from the Amazon store and it will not play under my sons kids profile - same issues as discussed here. Works fine under adult profile.

We have tried everything detailed here, online and other things, but it will not allow him to sign in nor create worlds/play the game at all.

Things tried so far:-

factory reset of device and all updates installed, even removed kids profile and setup again from scratch

reinstalled minecraft

set permissions for storage and contacts enabled in kids profile

added Microsoft.com, minecraft.net and Xbox.com to allowed websites

Spent over 5 hours trying to sort it yesterday and at our wits end - he is not a happy bunny right now and I would appreciate any help.

Ryan Borden 2021-01-01T02:31:00Z

So crazy. Ive been fighting this for 2 months almost! I was unaware of bugs.mojang.com but it will be my first stop from now on! Thanks to @Ryan Ashton!

Paul Golin 2021-04-28T16:26:32Z

This storage permission fix still does not work for me, the game just hangs up on the "Signing in with your Microsoft Account" screen endlessly. Are there additional steps? Please address this, it's so disappointing, thanks!

Nathaniel A Angell 2021-04-30T03:08:32Z

I have tried adding the storage permission, and minecraft still will not work. Sometimes it hangs, sometimes it gives error codes, but mostly the kindle returns to the home page, like minecraft is crashing.

One thing to note, trying to add all of the domains to the freetime browser that are involved in login is not possible. For login.live.com I get the message "Amazon Kids web browser does not support this website." Perhaps the webview is preventing minecraft from reaching the login page?

Minecraft version 1.16.221

Fire HD 8 8th gen, fire os 7.3.1.8

FreeTimeApp-fireos-v3.37_Build-1.0.228242.0.28027

Cloud9KidsAndroid-1.3.201462.0

Andy J 2021-08-09T01:22:24Z

Had similar issues. The problem is as @Paul Golin and others mentioned: the new Amazon Kids experience restricts websites.

You cannot add the Microsoft Live login sites. The solution is to unrestrict websites, and use the NEW filtering mechanism as follows:

Login as the child
Open Settings (pulldown, go to settings gear), provide parental unlock.
Under "Web Settings" header, there is "Modify Web Browser". Click that, it will ask to use the new Amazon Kids web browser, and sync your settings.
Once it's using the new browser, change the radio option to the bottom choice: "Filtered Websites & Videos". It cannot be on "hand-selected websites & videos".
Now you can sign back into Minecraft, and login with a Microsoft account.

Keep in mind, you just unrestricted the web browser: it now can visit anything on the web. There is an option to add restricted sites, but it's a allow-by-default.

Once you've signed in to Minecraft, I believe you can switch it back to "Hand-Selected websites & videos". But if you ever get logged out, you'll have to repeat steps 1-5 again.