Update on this issue
We are hearing from users that a new Amazon device account setting is triggering this issue. In order to create worlds, you will need to allow contacts and storage for Minecraft. To toggle this setting, navigate to
Settings > Manage Storage > Internal Storage > Apps & Games > Minecraft > Permissions
Per this comment, this needs to be done while logged into the child's profile. The settings can be accessed by swiping down from the top of the screen, expanding, and selecting "storage."
It it also necessary to install Minecraft to internal storage and not an SD card. (MCPE-66549, and this comment)
Please comment below if these actions do not resolve the issue for you.
My son got a new Fire tablet. I loaded Minecraft and now we are getting this error when trying to create a world. We are having the exact same issues as another case opened- MCPE-105962.
We click create world, it seems to try and load and we get the error.
When we click on the worlds, it lists the attempted world. Click on it, error message and id disappears.
It does not matter what settings I use to create this world.
Now, the interesting thing... this same version is functioning fine on his old tablet (it was purchased in October). When I looked at the version numbers they are the same. Obviously something isn't the same.
We have deleted/uninstalled, reinstalled. I have deleted the files and had Amazon repush the app. Nothing works.
Please help!
Linked issues
is duplicated by 11
BDS-10863
Minecraft in Amazon AppStore not able to create new worlds
Resolved
BDS-12753
Worlds not loading when created
Resolved
MCPE-107209
Kindle Freetime unable to sign in or create worlds
Resolved
MCPE-109603
There was a problem loading this world (Kindle Fire 7)
Resolved
MCPE-109716
I bought a Fire Amazon Tablet, can't open a new world. Gives me an error message
Resolved
MCPE-110124
Kindle Fire for Kids unable to create a new world.
Resolved
MCPE-112712
There Was A Problem Loading This World
Resolved
MCPE-112722
Using the Fire 10 tablet, when creating a new world, says there's issues launching the world.
Resolved
MCPE-112755
Amazon Fire Kids Edition
Resolved
MCPE-114525
World Creator Not Working/Cannot Launch Worlds.
Resolved
MCPE-116879
Amazon Fire App does not work
Resolved
relates to 3
Comments 30
Hi, Minecraft upadated on my sons fire tablet. In his profile he can't create or open worlds. It does however work in my profile but obviously thats not for him to use. It had been working fine for nearly a year prior to this week.
If you have a copy of the world available, you might like to upload a copy of it for investigation.
On Windows 10 you can use the Export world feature.
On Android or iOS you need to use a file explorer to navigate to Device storage > games > com.mojang > minecraftWorlds (This should be similar on Amazon)
On Xbox or Switch the only way is to upload it to a Realm, and then download the world on Windows 10 or Android/iOS. (Please do not purchase a Realms subscription just to provide a world to us - but if you have a Realm already this may be a viable option if you wish to do so.)
If the world is larger than 10MB you can upload the world to OneDrive or a similar file sharing site, and then share the link.
Could you please also let us know if you are using external storage, or how much storage space is available on the device?
I purchased this game this morning for my kids kindle fire 8 kids edition tablets. I used the tablet to purchase and download the game using my main profile. I then added the content to my kids "Amazon Kids" profiles. I went into their profiles and installed the game. The game runs but will not create or load a world. I get the same "Something went wrong" message. I shut off the age filter for their profiles. I spent an hour with Amazon Tech Support and they finally sent me here. The game runs properly when using my profile but not the Amazon kids profiles. There is 7.3 GB of free space on the internal storage.
Game version 1.16..201
Device name Fire HD 8 (8th Gen)
Device system version: Fire OS 7.3.1.7
Hello!
I have created an account here just to mention that I am having the exact same issue. My child loves playing Minecraft and it works perfectly fine on their older Amazon Kindle device. I recently purchased a new Kindle for my child and downloaded the newest version of Minecraft and, when I attempt to create a world while logged into their Child Profile, I get the message "There was a problem loading this world"
Have attempted to completely uninstall and reinstall the program - This doesn't work.
Have attempted to run program both off and on WiFi - This doesn't work.
Would love to roll back to a previous version of Minecraft, but since we're using a Kindle / Mobile device, this unfortunately isn't possible.
Please let us know when there is a fix! My children were looking forward to creating a world together during school break - This is now not possible due to this issue.
Game Version: 1.16.201
Storage: There is approx. 29 gigs of storage left on their 32 gig SD card (where the game is installed)
I'm having the same issue as decribed above i.e. new Fire Table, downloaded the Minecraft app via the cloud, the program runs but says ' There was a problem loading this world' when creating a new world. There are no other worlds to use so the game is useless as far as I understand and I have a very disappointed boy.
Game version v1.16.21
Mojang AB
As a quick follow-up - If any mods or developers need any questions answered, please let me know! I am eager to get this issue fixed.
Also, I'm assuming that a lot of new Kindles will be bought / given as gifts for the holidays, and we won't be the only ones with this issue.
One of the developers above asked for us to upload our world - I'm in the same boat as "Maximillian" above. We have no other worlds on our Minecraft and cannot create a new world, so as of right now our Minecraft is indeed "useless."
The user who created MCPE-107209 for this issue with Kindle Freetime reports that they got world creation working by changing a new Kindle account setting:
From freetime account:
Settings, manage storage, internal storage, apps & games, minecraft, under permissions change setting to allow "contacts and storage"
Please let us know whether toggling this setting resolves the issue for you.
This fix absolutely worked! My kids are both happily playing new Minecraft worlds as I type. Thank you!!
I applied the fix suggested above and it did not work right away for creating a world in creative mode. I was able to create a world with survival mode, and then change it to creative. Then I went back and attempted again to create a new world in creative mode and it worked. Thanks!
The permissions workaround above also solved this on all four of my kids' Kindles!
However, there still seems to be a partial issue of saving data. Worlds can now be created, and they can join each other's worlds. So all is good there.
Character appearance customizations do not save though. Every time they open the game, they are back to either a generic Steve or Alex. The name they set in their own profiles is still there, but character appearance customization is done separately from changing the character name. It's that appearance customization that is not saving, so they're stuck either playing as Steve or Alex (three of the Kindles always start as Alex, one always starts as Steve...) or they have to re-change their appearance every time.
Also, changing the permissions caused three Kindles to immediately work. The fourth required a restart of the device before it started working.
Hi, this fix doesn't work for us, device is a Kindle Fire HD 8 Kid's Edition. Minecraft works only under one of the grown-up profiles, not the kids profile. Tried enabling the permissions for contacts and storage (from the grown-up account), still can't create a new world. Usually get a message like "there was a problem loading this world" but sometimes the Create button simply does nothing when tapped. Also can't seem to connect to or create a Microsoft account.
@Niall Porter: you’ll need to enable contacts and storage within the child’s account for Mincraft to be able to store world save files under that account.
I have enabled on my child’s profile and does not work. Also tried uninstalling and reinstalling.
@[Mod] GoldenHelmet - I don't think you can do that on child profiles on Amazon Fire for Kids, I certainly can't see how? In the child profile you don't get the full Android settings.
When you go into storage select the name the name of the child’s profile and then let’s you go into the settings for Minecraft. I did the settings but did not work for me
OK, got it now, thanks - that seems to have worked for me, happy child again.
Tried this solution and I’m still having the problem. As others have said, Minecraft appears to be useless on the Fire and my son is very bummed.
Same problem here. Got excited when I saw the solution, changed under the settings for the kindle and for my kids profile to make sure things were right, but still getting the same error whenever he tried to create a world. Maybe we will snag Terraria.
Tried it, did not work for me.
Retried it again and after a reboot of the tablet it started working. Happy children.
Finally got it working. When logged into the child’s profile swipe down from the top of the screen, expand and select storage. Change the permissions there rather than from within the main adult profile
Still not working for me after making the changes.
Longer version.
Bought new fire HD 8 kids edition 10th Generation yesterday.
Started to set it up.
My daughter saw minecraft in the store and was desperate for it so we added it in parent account.
Went to child profile and allowed access to minecraft.
Logged in as child. Attempted to play the game. Failed cannot load profile.
Logged in as parent. Attempted to play the game. Succeeded.
Allowed her to use my account for some time including creating world etc.
When she went to bed. I came on here and found this solution.
Edited: Settings > Manage Storage > Internal Storage > Apps & Games > Minecraft > Permissions to allow her full permissions.
logged back in as her still didn't work
logged back in as me worked again
shutdown and restarted
logged back in as her still didn't work
logged back in as me worked again
tried uninstalling the game
shutdown and restarted
reinstalled the game
reedited settings Settings > Manage Storage > Internal Storage > Apps & Games > Minecraft > Permissions
logged in as daughter didn't work
logged in as me (curiously it had still stored minecraft details and didn't reprompt me to input them again) it worked
logged in as daughter didn't work
threw fire tablet out of window (OK I didn't do this final step but was sorely tempted to!)
Help please
Edit: Have just read the person above's post. Thank you. That solved it. Arghh! What a nightmare. So much frustration. You are a star! Thanks Michael Dawson.
To qualify the solution is not to change the settings when you are logged in as the adult - my mistake (or potentially Amazon's mistake/bug!). You need to be logged in as the child - select the storage settings from the swipe down - enter the adult password/pin and then change the settings.
I suggest modifying the solution here to reflect the slight variation.
I thought I'd changed the storage settings in my son's account but I must've been logged on as myself. When I tried the Michael Dawson method - changing the settings while in the child's account - it worked. Thank you, sir!
I think the problem may be more complicated or perhaps just my instance was.
I couldn't get these solutions to work until I moved Minecraft off my sd card and into internal storage.
I hope that helps someone.
The permissions fix solved the problem on my two Kindle Fire 7s (FireOS 5.6.8.0 and FireOS 7.3.1.7). Thanks! FYI: in both cases I was logged into the child's account and accessed the settings using the parental lock password.
same with my 3 kids!! very annoying
I solved it... done as above. the only different thing I done aswell is cleared the cache and it loads now!!
This has been a problem on both my son's kindle tablets for two weeks. I reloaded the app multiple times. It would still error and say it couldn't load. The required permissions listed here where on. I turned the permissions off, the back on again. That seems to have fixed it.
Thank you for mentioning the other ticket. Normally we keep only one ticket open for each bug, so I would have resolved this one as a duplicate report. However, since this concerns creating the actual world save file and you are on a different hardware, I will leave this ticket open for now and link it as related.