Yesterday I renewed my subscription from the email where I have the realm, it was already paid and the realm was not renewed, I need to know what I should do to be able to play or the refund if it cannot be played.
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Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
However, if you are still not able to access your Realm, please contact Mojang Support. We are not able to help with account issues via the bug tracker.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs

Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
However, if you are still not able to access your Realm, please contact Mojang Support. We are not able to help with account issues via the bug tracker.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs