[REALMS-3620] "Sorry we couldn't create your realm right now" continues after many retries

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I purchased a 10 player realm for 180 days 6 months ago.. For the past 6 months it has said "Your purchase was successful, but we couldn't create your realm right now." I have tried everything from uninstalling the game to reformatting my Nintendo Switch. I have reached out to support several times and only gotten 1 response and that was 1 month ago (5 months since I opened a ticket). I tole them everything I had done to attempt to correct the issue a d the only response was to try the things that I had already tried and reopen the ticket if I still have questions. I'm at a loss here. I spent the money on minecoins (which Nintendo doesn't refund in game currency) and 6 months later i still cannot access my realm nor get ahold of anyone to actually help. What do I do to bring attention to this obvious bug?

Linked issues

is duplicated by 251

MC-260570 Can't open the Realms server Resolved

MCPE-187602 Unable to renew realm Resolved

MCPE-179289 cant create new realm even after succesfully purchasing it. Resolved

MCPE-177638 I cannot create a realms server Resolved

MCPE-176582 MY REALMS SUBSCRIPTION WONT WORK AND MARKETPLACE IS BUGGED Resolved

246 more links

relates to 1

REALMS-4332 "Your device lost connection to the store..." Cannot purchase Realm Open

Attachments

Comments 50

IonicEcko 2020-05-07T05:58:43Z

Hi David,

Unfortunately persisting with the support team is your best option at the moment, I'm sorry we can't do more here.

This platform is only intended to track active game bugs and as such is manned primarily by volunteers so we have no access or ability to look at your account or the associated realm.

Best of luck.

Ionic

David Baumberger 2020-05-07T06:03:04Z

Tell me how I can help to give you what you need. Or is there someone I can call? 6 months!

[Mojang] Mega_Spud (Jay) 2020-05-07T14:57:48Z

Thanks for your patience while we look into this. You did the right thing to contact Customer Support to mention the billing issue you had - please bear with the Support Team while they try and assist you further.

I have passed along the details about the issue you're having with your Realm to the developers, in case there is a more general bug that can be resolved there too.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Brady Fetting 2020-06-09T20:51:13Z

I am experiencing something very similar on IOS. Bought a realm for 1 month subscription no matter what I do to configure a realm I get

"Incomplete Realm" -> "It looks like we didn't finish things last time. Let's compete creating your realm now. " -> "OK"

Click OK.

"Something Went Wrong" -> Your purchase succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. Check back later on this device." -> "Back to Store"

It's been a couple weeks now and I still can't use the realm I paid for.

David Baumberger 2020-06-09T21:32:16Z

They finally got back to me and extended the realm time, however if it try to go and extend the realm. I still get the same error. I'm sure this will be a problem again when I have to renew.

40 more comments

Cayden Fischer 2020-06-24T17:32:51Z

I also have the "Your purchase succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. Check back later on this device." error message, and i just bought mine the day 1.16 came out. I've also looked and this has been an issue for a year at least.

Brendon Young 2020-06-24T23:44:09Z

Ditto. Decided to get a new Realm for the update, as my last one expired. However, I am now stuck with the exact same messages, unable to create a new Realm or revive my old one. I was using the Windows 10 Bedrock Edition v 1.16.0

Levi With 2020-06-27T16:38:03Z

Same issue here. I've tried on multiple iOS devices, as well as on Nintendo Switch. Support was ZERO help. It's been nearly 2 months. They said to report it on this forum.

Brendon Young 2020-06-28T14:40:12Z

An update for all the others who find themselves here with the problem. This probably won't work for everybody, but hopefully can help some of you. Looking inside the game under Subscriptions, I could see that even though my purchase went through, I didn't have access to Realms, which is why my Realm couldn't be created. I was able to contact Xbox support, who manages most versions of the game, regardless of platform, and they refunded my purchase. I then tried to re-purchase the Realms subscription, but on a different device (my Xbox One), and this time it went through and I was able to create a Realm and play on it.

Khris 2020-06-28T21:59:52Z

Same. Realm expired in April, tried to renew (need dat Nether boi) but got "store connection lost" message. Same with trying to buy a new realm, download backup, delete, upload/replace. Still stuck at "store connection lost" message. Checked my network, anti-virus, and Xbox app settings. Seems like realms has been broken since April/May. Many tickets, such duplicate. Not sure if low priority issue or huge complicated issue. Windows 10 19041 BE v1.16.

cool__ 2020-07-02T05:11:25Z

iOS fix (May work.)

Must of be your restriction settings. To fix this go to Settings > screen time > Content & Privacy and Restrictions, then find go to iTunes or App Store Settings (IN SCREEN TIMES SETTINGS) and then click In-App Purchase, then turn it on if it may work.

Khris 2020-07-03T04:23:14Z

The v1.16.1 hotfix seemed to solve my issue. Am able to purchase realms again and upload/replace world. Windows 10 19041 BE v.1.16.1. Not sure if this fixes the "purchase successful but unable to create realm" issue, though.

lizking10152011 2020-08-06T13:23:39Z

I can confirm this. Just tried to renew my realm and I recieved the same message. Updating methods of payment on my Microsoft Account and trying a different form of payment does nothing to fix this. This is occuring on Windows 10 Bedrock as of 1.16.1

まかさかた 2020-08-11T12:50:05Z

I succeeded in purchasing on IOS, but I can not create it, and there is no room for improvement even if I inquire. When can I do it?

Gerson Gonzales Núñez 2020-12-01T02:39:21Z

I have the same problem. I bought a realm in October and it was never created. Will my coins be returned?

Jane Millard 2020-12-11T00:10:11Z

I’m having this problem for the second time this year. I’ve tried the hotfix suggested above without success. I bought a realm a few days ago on iOS and it didn’t set up. But my money was taken - no problems there. I can cancel the subscription but the initial amount has gone and I don’t see anyone worrying about that on my behalf. I’ve been playing Minecraft for some years and have had a realm before successfully on the same device, but errors and problems on Minecraft seem like a way of life for players. But if players are purchasing then resolution should be a lot quicker than it appears to be.

Luke Schwieters 2020-12-11T21:51:16Z

I am getting this error on 16.200 on an iPad. Any Fixes?

Kherman Zirriad Salauroo 2020-12-12T10:37:32Z

I have also been getting this issue and I am on pocket edition. I bought a two player realm and It has been saying the same thing

Jane Millard 2020-12-12T11:21:41Z

I tried accessing my Minecraft account on an iPhone. It recognised that a realm was waiting to be set up, but when I tried I got the same result. I then deleted Minecraft on the iPhone and tried again. Same thing, no solution.

I then cancelled my subscription on Apple and installed Minecraft on an Amazon Fire tablet. I logged in (my purchases are saved to my account, not individual devices).

I purchased a subscription for Realms Plus, same as before. I was very relieved when it worked instantly and I can now use this from my iPad. Some happy young family members and myself of course.

I’ve lost some money on the initial subscription, but I can’t wait around for ever more waiting for a fix.

Good luck everyone!

David Baumberger 2020-12-12T14:57:29Z

Just like I thought, the realm expired and when I purchased the coins I am getting the same issue again. It has been 1 year since this started. Is anyone even looking into this?

Patrick Norton 2020-12-20T20:17:55Z

Same issue here. Tried to create a new realm and it says to check back later. Kids wanting to play this during Christmas break... needs to be fixed!

Sara Lowry 2020-12-20T20:56:21Z

I had this problem last month (and started following this thread just in case), but the only thing that got me past it was to submit a request directly to Minecraft. Go to Minecraft.net, select "Support" and then click on "Contact Us" at the bottom of the page. After that it took about a day for them to get back to me and resolve the issue. I think this is something that needs to be adjusted on their end. Frustrating, but fixable. Good luck!

David Gaunt 2020-12-22T14:24:51Z

Looks like I've got something similar in REALMS-6474.

Looking to buy a new, first time Realm 2 player and I get "You have the maximum number of active subscriptions"

I've never subscribed.

Brayden Sears 2020-12-24T14:46:15Z

I am currently having this problem with no end in sight i have 9 people yelling at me to start the realm and I have already sent Minecraft 2 emails I need this fixed today because tomorrow I can’t even try to fix it

Jennifer Braniff-Harmon 2020-12-24T21:18:27Z

I am also Experiencing the same issue on iOS. I have reinstalled the app, signed in and out of Apple account, and can’t get past this.

Brayden Sears 2020-12-29T20:06:07Z

Why are they doing nothing about this I’m gonna end up paying 8 dollars for a realm I can’t even use

Brayden Sears 2020-12-29T20:07:28Z

I sent them 2 emails and I’ve gotten 1 response which only asked for things I already stated in the ticket

Brayden Sears 2020-12-30T03:49:06Z

I will comment every day if I have to I paid for this realm and I don’t even have access to it

Harrison Smith 2020-12-30T16:50:14Z

Same problem, the realm was not created, but there was no problem taking my money. I feel scammed. This bug really needs to be fixed.

Stephen Iommi 2020-12-30T18:10:50Z

Just purchased 10 player Realms Plus. Payment transaction complete. Same issue on all of my iOS devices as well as Switch. All devices have latest operating versions and all devices have the latest Minecraft version. Rebooted all devices. Also signed in and out of Apple account. No joy!

Brayden Sears 2020-12-30T18:18:09Z

Harrison Smith, you shouldn't just feel scammed you were scammed and so were the rest of us I HAVE SEEN REPORTS OF THIS PROBLEM FROM OCTOBER 2019 THIS PROBLEM NEEDS TO BE FIXED

Brayden Sears 2020-12-30T18:22:31Z

FEEL FREE TO CALL ME A KAREN BUT FIRST THROW 8 DOLLARS IN A FIRE BECAUSE THAT IS BASICALLY WHAT ALL OF US HAVE DONE AND SOME OF US HAVE SPENT MORE THAN THAT

Brayden Sears 2020-12-30T18:31:52Z

MAKE 100 DIFFERENT ACCOUNTS IF YOU HAVE TO THEY ARE SCAMMING US THEY STILL GET THIS MONEY THEY WILL NEVER FIX THIS BUG WHY WOULD THEY ITS FREE MONEY

Stephen Iommi 2020-12-30T19:53:52Z

Why should they care about an insignificant amount of complainers when they have over “...131 million monthly active users” per PC Mag October 2020? You do the math. They will do what they want to do whenever they want to do it. Maybe if we’re constructive with each feedback, maybe we’ll see some progress before our next subscription renewal...or not.

Brayden Sears 2020-12-30T20:10:32Z

Yes I agree but we still need to find a way to get their attention

Stephen Iommi 2020-12-30T22:46:10Z

Perhaps PC Mag would be interested in the story...if there was a very significant number of complaints. Not sure Jira is the best or only forum for that. Maybe populating all of the top Minecraft / Mojang blog sites with relevant, constructive, and persistent posts. There is also a class action to be considered if real harm can be proven. Could become a part time job for someone that is determined and has the time. Reality check, attracting a significant number of like minded subscribers that are just as determined and ready, willing and able to act could be a significant challenge.

Brayden Sears 2020-12-30T23:02:18Z

Yeah I have a few people I can get to start watching the issue and reporting it

Stephen Iommi 2021-01-01T00:19:04Z

I added current screen shots of the issue today. Still no joy, also using iPad Pro (12.9-inch) (4th generation), iPadOS 14.3.

Also wanted to add information on my 2 - two player Realm subscriptions (established before this ten player issue) are performing, uploading and downloading satisfactory on all iOS devices and Nintendo Switch.

Stephen Iommi 2021-01-01T00:56:20Z

Also pursuing Minecraft Support by email. This was the reply:

“Your support request has been received.

This is an auto-response, but there are actual humans working on your question. Please take that into consideration when corresponding.

THIS IS THE IMPORTANT PART

We are currently receiving a high volume of tickets. You may experience a longer wait time for replies.

If you receive an automatic response to your question, please reply to that response only.

You can find answers for many common requests on our help pages located at help.minecraft.net

You can find technical help for all versions of the game on our Discord Pages:

Minecraft Community Support: https://discord.gg/58Sxm23 and https://discord.gg/Minecraft
Minecraft Earth: https://discord.gg/MinecraftEarth
Minecraft Dungeons: https://discord.gg/MinecraftDungeons

Thank you for your patience and support! We’re hoping these resources help you to get back to crafting right away.

Minecraft Support Team
This email is a service from Minecraft Help. Delivered by Zendesk”

Christopher Mueller 2021-01-08T18:39:14Z

This has happened to me twice now on the switch. I have never been able to start a realm and the game has now eaten around 20 dollars worth of minecoins. I don't know if this is an issue every switch owner has or if it's random, but it's extremely troubling.

Becky L 2021-01-28T14:05:42Z

Just bought Realms yesterday and experiencing similar issues with replacing the world I made. Very disappointing experience for paying for a subscription! And it is extremely confusing what support channel to use.

Beanathus 2021-10-09T18:01:45Z

When I created my realm, I was able to access it for the first 30 days and then when the free trial expired, I wasn't able to access it. It's been like this for 2 weeks and none of my friends were able to access the realm. I have the same issue when trying to manage my subscription. Like David said, is anyone even trying to fix this? Has anyone found the problem?

Mike Hatfield 2021-10-16T22:16:59Z

I do need to give credit where it's due. I contacted Mojang Support and within 30 minutes they had validated my subscription and manually activated the Realm on their side so I was up and running.

That doesn't mean there's no issue and subsequent frustration, but impressive response by the support team on a weekend.

Beanathus 2021-10-17T18:49:45Z

I agree with Mike Hatfield here, I contacted Mojang and got a response in 20 minutes and did the same thing Mike mentioned. So far my realm has kinda been working, but that doesn’t mean this problem has been resolved. It’s a temporary fix, and we don’t know how long the fix will last.

gimby 2022-10-22T22:51:20Z

Same issue. Spent 40 minutes on the phone with Microsoft, no luck. Paid for realms plus, but it's expired on Windows and Switch. Can't access created realm.

Get this message "You are attempting to create a new realm but a prior purchase was found for renewing a realm. Would you like to apply that purchase now?"

Replying Yes or No to that message causes nothing to happen, realm still expired.

Conner Snape 2023-06-09T21:05:04Z

I'm also suffering this bug, atleast I think I am I purchased a realm yesterday and I'm receiving the Realm Purchased, but unable to create realm message issue... I've tried unlinking ane relinking my Microsoft account, deleting and redownloading like said by Microsoft and nothing, I've contacted them I think and awaiting response but no luck yet. This is on PlayStation if needed. EDIT #1: It's been a few days this has definitely happened to me, I found out that when I deleted and redownloaded Minecraft I got a new message promting me to take ownership of the subscription as it couldn't find the owner but answering yes does nothing.

Cynthia Pierce-Garnett 2023-06-11T06:50:12Z

This is not working for me either. I am getting the same messages that the purchase cannot be completed, even though the account has been charged. Playing on iPad Pro. Additionally, after trying to purchase the Realm, the game crashes constantly.

DLon King 2024-07-10T20:55:56Z

Hello – we are actively trying to fix these payments related issues. Providing additional details through Minecraft Player Support would be of the most help. Please contact them at [Home | Minecraft Help|https://help.minecraft.net/hc/en-us].

Bryce Bellow 2025-07-26T09:14:40Z

ive had this issue and fixed it by simply opening minecraft with the same microsoft account on another device and it showed up on the original device that was having problems. hope you all have the same luck

[Mojang] Mega_Spud (Jay) 2026-03-10T13:25:38Z

Thank you for reporting this issue. As this has not been updated for some time now, we are going to resolve this report. If you experience any new issues with your Realm, please head over to the Minecraft support centre for troubleshooting steps.

If you would like to report a bug with the Minecraft code itself, please file a new report with steps to reproduce the issue.