mojira.dev
REALMS-3620

"Sorry we couldn't create your realm right now" continues after many retries

Note

If you are still not able to access your realm please contact Mojang Support for help. We cannot provide direct assistance via this bug tracker.

Please do not add any comments to this report unless they clearly contain new and helpful information directly related to reproducing the problem.

All other comments will be removed.

I purchased a 10 player realm for 180 days 6 months ago.. For the past 6 months it has said "Your purchase was successful, but we couldn't create your realm right now." I have tried everything from uninstalling the game to reformatting my Nintendo Switch. I have reached out to support several times and only gotten 1 response and that was 1 month ago (5 months since I opened a ticket). I tole them everything I had done to attempt to correct the issue a d the only response was to try the things that I had already tried and reopen the ticket if I still have questions. I'm at a loss here. I spent the money on minecoins (which Nintendo doesn't refund in game currency) and 6 months later i still cannot access my realm nor get ahold of anyone to actually help. What do I do to bring attention to this obvious bug?

Linked issues

REALMS-7322 Realm payment bug BDS-9781 minecraft realms taking payment but not creating realm BDS-12017 I paid for my realm in bedrock but it wasnt created BDS-12615 When I make a realm it says the realm is up but I have to wait for it to get made BDS-13523 I bought a realm and it’s not letting me play it after I had purchased it, this has happened the third time. BDS-13873 So i paid for a realm but it doesnt create realm in game BDS-14407 Realms BDS-14418 My purchased realm does not show up BDS-16474 Minecraft realms purchased successful bug BDS-17190 Successfully purchased Minecraft realm, but can't create realm BDS-17911 Realm cant be created. BDS-18117 Realm not creating MC-260570 Can't open the Realms server MCPE-70263 Problems with realm MCPE-70648 Something went wrong while creating Realm on Bedrock Edition MCPE-86293 When I tried to create a realm with the 30 days free trial keeps saying that the puchase was successful but the realm is not created MCPE-86944 This is happing to me and it's taking my money! MCPE-88737 i created a realm but when i want get in my realm, say " we have a problem go back later, this was 3 days ago, today i buy another realm but is the same problem MCPE-90379 Paid for a realm but ”something went wrong” MCPE-93903 My realm wasn't created MCPE-94311 Can't create a 10 player Realm MCPE-95469 REALMS MCPE-95506 Realm world is not working MCPE-95705 Cannot create a world with Realms. MCPE-99727 Can’t renew realm MCPE-100000 Unable to create Realms World MCPE-103675 I can't create a realm MCPE-106677 My Realm Plus won’t create MCPE-108859 Could Not Create Realm MCPE-109690 Realm subscription failed, not updated. MCPE-113816 Today I bought a realm to play whit my friends, but when I want to create a world, it appears to me: Your purchase succeeded but we couldn't create your realm right now MCPE-114088 Realms Plus taking money and not granting access MCPE-114384 not created realms MCPE-115430 I created two realm it told me to come later so I can created my world but it didn't work but I already payed for it so I want my money back MCPE-115431 I created two realm it told me to come later so I can created my world but it didn't work but I already payed for it so I want my money back MCPE-116467 Minecraft realms will not work VERY BIG PROBLEM MCPE-117827 Realms MCPE-117905 Realm Won't Process MCPE-121460 Creating realms MCPE-122936 Error creating realm in minecraft bedrock paid 1 month realm plus solve problem thanks MCPE-122951 this is not resolve!!!!!!! it's been a day and a day was wasted in my investment!!!! My realms doesn't want to be created it always say get back later and a day has passed  and the same comment still happens MCPE-127489 Error with Realm Subscription Purchase MCPE-128140 Realm bug need refund MCPE-129743 I bought Minecraft Realms and says I can’t play MCPE-132695 Can't create Realm MCPE-135713 Pay for realm subscription succeeded but cannot create realm MCPE-137800 Can not open a realm MCPE-139600 Minecraft Realms iPhone issue MCPE-140741 Cannot be established after realm payment MCPE-141113 I have payed for a realm but it just keep on telling me we will create the realm soon MCPE-142386 Realm Creation Bug MCPE-143193 Realms not working MCPE-147625 Minecraft Bedrock Realms Creation Issues MCPE-147767 I can’t create my realm MCPE-151852 About Realms Plus MCPE-152350 Realms purchase bug MCPE-154383 My realm didn't create when I purchased it MCPE-154459 Reams error MCPE-154650 Purchase succeed but cannot create realm MCPE-155530 purchase succeeded, but can't create realm MCPE-161068 I paid for a realm but it won't show up MCPE-161664 Realm Error MCPE-161803 Realm: unable to make world MCPE-165218 My realms have been paid for. Why are they not opening?? MCPE-165338 Error Minecraft Realm MCPE-165653 Realm Refusing to open after purchase MCPE-166167 The purchased realm cannot work. MCPE-166178 Subscribed to Realms Plus but realm was not created MCPE-166346 failed to create Realm Plus MCPE-166480 Renewed my relms plus and says payment went through but hasn't created my relm MCPE-168192 My realms isn't being created even though I payed for it two days ago MCPE-168366 Realms not able to be created MCPE-168963 I can't create a healm on minecraft MCPE-170411 I bought a realm and a day later it says the realm is incomplete MCPE-171171 Minecraft Realm incomplete realm MCPE-172751 Incomplete realm issue MCPE-173755 Realms is not creating, i have the subscription active. get a error message MCPE-173771 レルムズの作成ができない MCPE-173772 I can't start realms MCPE-176582 MY REALMS SUBSCRIPTION WONT WORK AND MARKETPLACE IS BUGGED MCPE-177638 I cannot create a realms server MCPE-179289 cant create new realm even after succesfully purchasing it. MCPE-187602 Unable to renew realm REALMS-3660 Unable to create a Realms after successful payment REALMS-3796 I had to play, but when I try to create it, but it says try later, but I tried it one day and even deleted it, but it didn't work, I hope you can help me. REALMS-3825 won't let me create a realm on any device REALMS-3911 It's charging me for MC Realms plus but I'm getting nothing. REALMS-3917 Realms plus will not create realm REALMS-4133 "Something went wrong" error REALMS-4247 Can't create Realm when I just purchased it REALMS-4267 Mojang charged me $8.50 for a realm that they "can't create"... REALMS-4270 I bought realm's plus and cant create realm REALMS-4274 Unable to create a realm REALMS-4285 Error creating Realms REALMS-4300 Incomplete Realm Creation 1.16 REALMS-4329 Doesn't let you create a realm REALMS-4335 I bought a realm on bedrock but cannot access it. Purchased on 6/23/2020 REALMS-4340 Reams lets me make a realm, pay for it, then wont give me the product I paid for. REALMS-4354 Problema al crear Realms en minecraft. No me han dado el Realm aunque ya pague. REALMS-4366 I paid for my REALM subscription, but I don't think that was the case for two days. REALMS-4408 Don't create my Realms REALMS-4473 I bought Minecraft Realms Plus but I can’t enter the realm it say that is being created but didn’t happen REALMS-4823 Realm not creating REALMS-4840 A bug with realms REALMS-4953 8 player realm has been unavailable for past 3 weeks REALMS-4968 Something went wrong REALMS-4992 i am trying to make a realm and its not doing what i want REALMS-5016 "Your payment succeeded, but we were unable to create your realm at this time" REALMS-5179 New Realm - Not Setting Up REALMS-5291 "Your purchase succeeded but we couldn't create your realm right now." continues after many retries. REALMS-5341 From Info, Incomplete Realm / Something Went Wrong REALMS-5464 Ehm REALMS-5508 I bought a server in realm, and they didn't give it to me REALMS-5529 Realms not creating REALMS-5789 "Purchase succeeded but we couldn't create your Realm right now" REALMS-5814 Realm paid for but not created REALMS-5815 Your purchsed succeeded, but we couldn't create your Realm right now. REALMS-5821 Money Taken For realm creation but you did not create realm, been three days. REALMS-5876 Creating a new realm REALMS-6008 I successfully purchased new realm, however realm was never created REALMS-6161 Didn’t get what I paid for REALMS-6207 "Your purchase succeeded but we couldn't create your realm right now. We will create your realms as soon as possible. Check back later on this PlayStation 4 system." REALMS-6255 Renewing Realm Issue REALMS-6258 I cant create realm REALMS-6293 purchase made but realm not created REALMS-6324 Minecraft BE Realms REALMS-6352 Realm cannot be created right now REALMS-6365 Help!!! ( I bought A two player realm but it is saying purchase successful but enable to create realm REALMS-6379 Minecraft Realms Plus purchase went wrong REALMS-6398 I cannot complete the creation of my realms REALMS-6477 I have paid to renew my minecraft realm but it will not let me into my realm REALMS-6479 Not showing that i own realms when i bought it and it tells me to buy it as if i didnt already REALMS-6527 My realm's world has not been created REALMS-6537 Sorry we couldn't create your realm right now REALMS-6582 Realm not working REALMS-6583 Realms Can't open REALMS-6584 "Your purchase succeeded, but we couldn't create your Realm right now." REALMS-6606 Brought realms won't let me create realm REALMS-6615 Minecraft Realm purchased (something went wrong) REALMS-6660 I bought a month of realms after previous expired, as I attempted to leave the purchase screen, realms did load all content besides my realms world. REALMS-6740 "Your purchase succeeded but we couldn't create your realm right now." REALMS-6772 Incomplete realm REALMS-6817 Will not create Realm REALMS-6909 Doesn’t create a realm REALMS-6938 I just got the Realm plus 30 days trial but the game can't create a realm for me REALMS-7032 Realms Won't Create REALMS-7039 Error en la creación del realm REALMS-7145 i cannot play minecraft pe realm after pay money REALMS-7181 minecraft realms REALMS-7243 Subscription can not be activated REALMS-7271 Your purchase succeeded but we can’t create your realm REALMS-7275 Active realms subscription REALMS-7356 I bought Realms Plus for a month roughly a week ago. Anytime I try to make one it says that Mojang cannot create it. The money has been spent and the time is expiring. REALMS-7373 I bought a minecraft realm but the realm wont appear and it wont let me play REALMS-7379 Your purchase succeeded but we couldn’t create your realm right now. We will create your realm as soon as possible. Check back later on this device. It has been a week and still a same message REALMS-7390 Problems with creating realm REALMS-7407 Paid for a realm REALMS-7410 Realm is not showing up after paid REALMS-7468 Unable to create a realm REALMS-7502 Bought a realm and won’t let me finish creating it REALMS-7524 Worlds Not Loading REALMS-7530 when i try to create my realm it says that the realm is incomplete but the purchase was REALMS-7531 No me deja crear mi realm y ya está pagado REALMS-7575 Realms Plus unable to use REALMS-7583 Can't create realm REALMS-7617 Cannot create realm despite multiple attempts REALMS-7621 Your purchase succeeded but we couldn't create your realm right now." continues after many retries REALMS-7622 Charged for Realms but cannot create world REALMS-7651 Cant create a realm/see a realm REALMS-7748 Realm cannot be renewed REALMS-7771 Minecraft your purchase succeeded but we couldn't create your realm REALMS-7931 Realm purchase completed but cannot create realm REALMS-7982 Realms "purchase taken but unable to create realm" REALMS-8091 Free Realm Plus But Charge Money Plus Does Not Receive The World Realm REALMS-8118 how many time for the realms REALMS-8234 My Minecraft Bedrock Realm Won't Work. Someone help me please REALMS-8341 your purchase succede but we couldn't create your realm right now. We will create your realm as soon as possible. Check back later on this "Playstation 4" system. REALMS-8397 Get "your purchase succeeded but could not create realm right now" REALMS-8448 I have being trying to get into my realm since yesterday night, but It won't let me get in, it says that "the realm has yet not being created, to try again later" but it still doesn't work REALMS-8530 Unable to renew realm subscription REALMS-8537 "Your purchase succeeded but we couldn't create your realm right now."  REALMS-8629 Problem with a Realms REALMS-8650 Minecraft Realm REALMS-8694 Minecraft Realms Renewal REALMS-8916 Subscription but no realms created REALMS-8946 MINECRAFT REALM NOT CREATED BUT PURCHASED WAS SUCCESSFUL!! REALMS-8979 Paid for realm but can't create realm REALMS-9075 realms bug REALMS-9177 My realm doesn't open even tho I just purchased REALMS-9180 I can't renew my realm REALMS-9181 My realm won’t renew and I already spent money for it. REALMS-9235 I was playing minecraft today I decided to buy the realm and this happened REALMS-9275 Issue with purchasing realms plus REALMS-9348 I bought a Realm and still can't create it!!! It says „the purchase was successful but we can't create your realm now" that is such a joke since 2 days I can't create it REALMS-9385 I hate when this happens REALMS-9446 Cant load realm REALMS-9581 problem with realm plus server creation REALMS-9634 The Realm does not work REALMS-9648 Can't access realm now-saying its not created REALMS-9658 I bought a realm but did not receive product REALMS-9672 Not giving me my realm REALMS-9801 Realms Plus subscription on Bedrock edition for windows REALMS-9825 Subscibred to Realm server but cannot create Realm REALMS-9928 I paid you a realm and you won't let me create it REALMS-9947 Can't renew realm REALMS-9948 Realm ne veut pas ce créer REALMS-10060 !Help! I bought a 3 players realm and the purchase was succesful but i did not recive it HELP and thanks you REALMS-10071 Minecraft realm failed creation REALMS-10072 I have make a payment for realm+ but it didn’t create one for me REALMS-10243 can not make Realms server REALMS-10254 Something Went Wrong your purchase succeeded, but we couldn't create your realm right now. We will create your realm as soon as possible. Check back later on this device. REALMS-10298 Realms Plus not working REALMS-10341 Realms REALMS-10346 My realm can't create while I paid REALMS-10417 Unable to complete realms subscription REALMS-10449 New realms not working after purchase REALMS-10480 realms not creating REALMS-10493 Couldn't create realm REALMS-10495 bought a new realm. It says purchase succeeded but couldn't create. REALMS-10502 Realm Purchase Bug REALMS-10534 I already paid for Realms and its been 6days I cannot access it REALMS-10633 "Your purchase was successful, but we weren't able to create your Realms." I had paid for my Realms but it gives me this message. REALMS-10658 Realm Problem REALMS-10764 Error realm REALMS-10773 Minecraft Bedrock can't create realm although being purchased. REALMS-10792 Bedrock realm not appearing REALMS-10806 Too much waiting for my already paid 2players Realm REALMS-10892 Transactional issue REALMS-10902 Minecraft pocket edition subscription REALMS-10917 creation problem REALMS-10921 Get "Your purchase succeeded but we are unable to create your realm right now" REALMS-11018 Can't load into real but successfully purchased REALMS-11094 Bought realms but displaying an error when creating the world REALMS-11116 "Sorry we couldn't create your realm right now" continues after many retries Realms-3620 REALMS-11188 Will not create my realm REALMS-11226 i'cant join my realm and show up message something went wrong REALMS-11230 I can't create a healm on minecraft REALMS-11341 Minecraft Incomplete realm REALMS-11374 Subscription Don't Work REALMS-11414 I paid for a realm, but I keep getting an error that wont let me start it REALMS-11421 It's been one week since I payed for my realm and it doesn't work and I still don't have my realm everytime I want to create a realm I pay and never get my realm please for the love of god fix this glitch REALMS-11423 purchase subscription successful but unable to create realms? REALMS-11448 When I go to create a realm ps5 minecraft bedrock it comes up with a error REALMS-11670 Unable to make a realm after purchase REALMS-11733 my Realm can't be create REALMS-11751 cannot purchase realms plus REALMS-11801 I buy the Realm but the game don't give me the Realm REALMS-12281 Problem with creating Realm and Contact Support doesn't respond REALMS-12687 My Realm Dont get created WEB-4106 Can't create my own realm

Attachments

Comments

migrated

Hi David,

Unfortunately persisting with the support team is your best option at the moment, I'm sorry we can't do more here.

This platform is only intended to track active game bugs and as such is manned primarily by volunteers so we have no access or ability to look at your account or the associated realm.

Best of luck.

Ionic

migrated

Tell me how I can help to give you what you need. Or is there someone I can call? 6 months!

[Mojang] Mega_Spud (Jay)

Thanks for your patience while we look into this. You did the right thing to contact Customer Support to mention the billing issue you had - please bear with the Support Team while they try and assist you further.

I have passed along the details about the issue you're having with your Realm to the developers, in case there is a more general bug that can be resolved there too.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

migrated

I am experiencing something very similar on IOS. Bought a realm for 1 month subscription no matter what I do to configure a realm I get

"Incomplete Realm" -> "It looks like we didn't finish things last time. Let's compete creating your realm now. " -> "OK"

Click OK. 

"Something Went Wrong" -> Your purchase succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. Check back later on this device."  -> "Back to Store"

It's been a couple weeks now and I still can't use the realm I paid for. 

migrated

They finally got back to me and extended the realm time, however if it try to go and extend the realm. I still get the same error. I'm sure this will be a problem again when I have to renew.

migrated

I also have the "Your purchase succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. Check back later on this device." error message, and i just bought mine the day 1.16 came out. I've also looked and this has been an issue for a year at least.

migrated

Ditto.  Decided to get a new Realm for the update, as my last one expired.  However, I am now stuck with the exact same messages, unable to create a new Realm or revive my old one.   I was using the Windows 10 Bedrock Edition v 1.16.0

migrated

Same issue here.  I've tried on multiple iOS devices, as well as on Nintendo Switch. Support was ZERO help.  It's been nearly 2 months.  They said to report it on this forum.

migrated

An update for all the others who find themselves here with the problem.  This probably won't work for everybody, but hopefully can help some of you.  Looking inside the game under Subscriptions, I could see that even though my purchase went through, I didn't have access to Realms, which is why my Realm couldn't be created.  I was able to contact Xbox support, who manages most versions of the game, regardless of platform, and they refunded my purchase.  I then tried to re-purchase the Realms subscription, but on a different device (my Xbox One), and this time it went through and I was able to create a Realm and play on it.

migrated

Same. Realm expired in April, tried to renew (need dat Nether boi) but got "store connection lost" message. Same with trying to buy a new realm, download backup, delete, upload/replace. Still stuck at "store connection lost" message. Checked my network, anti-virus, and Xbox app settings. Seems like realms has been broken since April/May. Many tickets, such duplicate. Not sure if low priority issue or huge complicated issue. Windows 10 19041 BE v1.16.

migrated

iOS fix (May work.)

Must of be your restriction settings. To fix this go to Settings > screen time > Content & Privacy and Restrictions, then find go to iTunes or App Store Settings (IN SCREEN TIMES SETTINGS) and then click In-App Purchase, then turn it on if it may work.

migrated

The v1.16.1 hotfix seemed to solve my issue. Am able to purchase realms again and upload/replace world. Windows 10 19041 BE v.1.16.1. Not sure if this fixes the "purchase successful but unable to create realm" issue, though.

lizking10152011

I can confirm this. Just tried to renew my realm and I recieved the same message. Updating methods of payment on my Microsoft Account and trying a different form of payment does nothing to fix this. This is occuring on Windows 10 Bedrock as of 1.16.1

migrated

I succeeded in purchasing on IOS, but I can not create it, and there is no room for improvement even if I inquire. When can I do it?

migrated

I have the same problem. I bought a realm in October and it was never created. Will my coins be returned?

migrated

I’m having this problem for the second time this year. I’ve tried the hotfix suggested above without success. I bought a realm a few days ago on iOS and it didn’t set up. But my money was taken - no problems there. I can cancel the subscription but the initial amount has gone and I don’t see anyone worrying about that on my behalf. I’ve been playing Minecraft for some years and have had a realm before successfully on the same device, but errors and problems on Minecraft seem like a way of life for players. But if players are purchasing then resolution should be a lot quicker than it appears to be.

migrated

I am getting this error on 16.200 on an iPad. Any Fixes?

migrated

I have also been getting this issue and I am on pocket edition. I bought a two player realm and It has been saying the same thing

migrated

I tried accessing my Minecraft account on an iPhone. It recognised that a realm was waiting to be set up, but when I tried I got the same result. I then deleted Minecraft on the iPhone and tried again. Same thing, no solution.

I then cancelled my subscription on Apple and installed Minecraft on an Amazon Fire tablet. I logged in (my purchases are saved to my account, not individual devices).

I purchased a subscription for Realms Plus, same as before. I was very relieved when it worked instantly and I can now use this from my iPad. Some happy young family members and myself of course.

I’ve lost some money on the initial subscription, but I can’t wait around for ever more waiting for a fix.

Good luck everyone!

migrated

Just like I thought, the realm expired and when I purchased the coins I am getting the same issue again. It has been 1 year since this started. Is anyone even looking into this?

migrated

Same issue here. Tried to create a new realm and it says to check back later. Kids wanting to play this during Christmas break... needs to be fixed!

migrated

I had this problem last month (and started following this thread just in case), but the only thing that got me past it was to submit a request directly to Minecraft. Go to Minecraft.net, select "Support" and then click on "Contact Us" at the bottom of the page. After that it took about a day for them to get back to me and resolve the issue. I think this is something that needs to be adjusted on their end. Frustrating, but fixable. Good luck!

migrated

Looks like I've got something similar in REALMS-6474.

Looking to buy a new, first time Realm 2 player and I get  "You have the maximum number of active subscriptions"

I've never subscribed.

migrated

I am currently having this problem with no end in sight i have 9 people yelling at me to start the realm and I have already sent Minecraft 2 emails I need this fixed today because tomorrow I can’t even try to fix it

migrated

I am also Experiencing the same issue on iOS. I have reinstalled the app, signed in and out of Apple account, and can’t get past this. 

migrated

Why are they doing nothing about this I’m gonna end up paying 8 dollars for a realm I can’t even use

migrated

I sent them 2 emails and I’ve gotten 1 response which only asked for things I already stated in the ticket

migrated

I will comment every day if I have to I paid for this realm and I don’t even have access to it

migrated

Same problem, the realm was not created, but there was no problem taking my money.  I feel scammed.  This bug really needs to be fixed.

migrated

Just purchased 10 player Realms Plus.  Payment transaction complete.  Same issue on all of my iOS devices as well as Switch. All devices have latest operating versions and all devices have the latest Minecraft version.  Rebooted all devices.  Also signed in and out of Apple account.  No joy!

migrated

Harrison Smith, you shouldn't just feel scammed you were scammed and so were the rest of us I HAVE SEEN REPORTS OF THIS PROBLEM FROM OCTOBER 2019 THIS PROBLEM NEEDS TO BE FIXED

migrated

FEEL FREE TO CALL ME A KAREN BUT FIRST THROW 8 DOLLARS IN A FIRE BECAUSE THAT IS BASICALLY WHAT ALL OF US HAVE DONE AND SOME OF US HAVE SPENT MORE THAN THAT

migrated

MAKE 100 DIFFERENT ACCOUNTS IF YOU HAVE TO THEY ARE SCAMMING US THEY STILL GET THIS MONEY THEY WILL NEVER FIX THIS BUG WHY WOULD THEY ITS FREE MONEY

migrated

Why should they care about an insignificant amount of complainers when they have over “...131 million monthly active users” per PC Mag October 2020?  You do the math.  They will do what they want to do whenever they want to do it.  Maybe if we’re constructive with each feedback, maybe we’ll see some progress before our next subscription renewal...or not.

migrated

Yes I agree but we still need to find a way to get their attention

migrated

Perhaps PC Mag would be interested in the story...if there was a very significant number of complaints.  Not sure Jira is the best or only forum for that.  Maybe populating all of the top Minecraft / Mojang blog sites with relevant, constructive, and persistent posts.   There is also a class action to be considered if real harm can be proven.  Could become a part time job for someone that is determined and has the time.  Reality check, attracting a significant number of like minded subscribers that are just as determined and ready, willing and able to act could be a significant challenge.

migrated

Yeah I have a few people I can get to start watching the issue and reporting it

migrated

I added current screen shots of the issue today.  Still no joy, also using iPad Pro (12.9-inch) (4th generation), iPadOS 14.3.

Also wanted to add information on my 2 - two player Realm subscriptions (established before this ten player issue) are performing, uploading and downloading satisfactory on all iOS devices and Nintendo Switch.

migrated

Also pursuing Minecraft Support by email.  This was the reply:

 
“Your support request has been received.

This is an auto-response, but there are actual humans working on your question. Please take that into consideration when corresponding.

THIS IS THE IMPORTANT PART

We are currently receiving a high volume of tickets. You may experience a longer wait time for replies.

If you receive an automatic response to your question, please reply to that response only.

You can find answers for many common requests on our help pages located at help.minecraft.net

You can find technical help for all versions of the game on our Discord Pages:

Minecraft Community Support: https://discord.gg/58Sxm23 and https://discord.gg/Minecraft
Minecraft Earth: https://discord.gg/MinecraftEarth
Minecraft Dungeons: https://discord.gg/MinecraftDungeons

Thank you for your patience and support! We’re hoping these resources help you to get back to crafting right away.

Minecraft Support Team
This email is a service from Minecraft Help. Delivered by Zendesk”

migrated

This has happened to me twice now on the switch.  I have never been able to start a realm and the game has now eaten around 20 dollars worth of minecoins.  I don't know if this is an issue every switch owner has or if it's random, but it's extremely troubling.

migrated

Just bought Realms yesterday and experiencing similar issues with replacing the world I made.  Very disappointing experience for paying for a subscription!  And it is extremely confusing what support channel to use.  

migrated

When I created my realm, I was able to access it for the first 30 days and then when the free trial expired, I wasn't able to access it. It's been like this for 2 weeks and none of my friends were able to access the realm. I have the same issue when trying to manage my subscription. Like David said, is anyone even trying to fix this? Has anyone found the problem?

migrated

I do need to give credit where it's due. I contacted Mojang Support and within 30 minutes they had validated my subscription and manually activated the Realm on their side so I was up and running.

That doesn't mean there's no issue and subsequent frustration, but impressive response by the support team on a weekend.

migrated

I agree with Mike Hatfield here, I contacted Mojang and got a response in 20 minutes and did the same thing Mike mentioned. So far my realm has kinda been working, but that doesn’t mean this problem has been resolved. It’s a temporary fix, and we don’t know how long the fix will last.

migrated

Same issue. Spent 40 minutes on the phone with Microsoft, no luck. Paid for realms plus, but it's expired on Windows and Switch. Can't access created realm. 

Get this message  "You are attempting to create a new realm but a prior purchase was found for renewing a realm. Would you like to apply that purchase now?"

Replying Yes or No to that message causes nothing to happen, realm still expired. 

 

migrated

I'm also suffering this bug, atleast I think I am I purchased a realm yesterday and I'm receiving the Realm Purchased, but unable to create realm message issue... I've tried unlinking ane relinking my Microsoft account, deleting and redownloading like said by Microsoft and nothing, I've contacted them I think and awaiting response but no luck yet. This is on PlayStation if needed. EDIT #1: It's been a few days this has definitely happened to me, I found out that when I deleted and redownloaded Minecraft I got a new message promting me to take ownership of the subscription as it couldn't find the owner but answering yes does nothing.

migrated

This is not working for me either. I am getting the same messages that the purchase cannot be completed, even though the account has been charged. Playing on iPad Pro. Additionally, after trying to purchase the Realm, the game crashes constantly. 

DLon King

Hello – we are actively trying to fix these payments related issues. Providing additional details through Minecraft Player Support would be of the most help. Please contact them at [Home | Minecraft Help|https://help.minecraft.net/hc/en-us]. 

migrated

(Unassigned)

Community Consensus

Bedrock

Retrieved