"Sorry we couldn't create your realm right now" continues after many retries

Hi David,

Unfortunately persisting with the support team is your best option at the moment, I'm sorry we can't do more here.

This platform is only intended to track active game bugs and as such is manned primarily by volunteers so we have no access or ability to look at your account or the associated realm.

Best of luck.

Ionic

Tell me how I can help to give you what you need. Or is there someone I can call? 6 months!

Thanks for your patience while we look into this. You did the right thing to contact Customer Support to mention the billing issue you had - please bear with the Support Team while they try and assist you further.

I have passed along the details about the issue you're having with your Realm to the developers, in case there is a more general bug that can be resolved there too.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

I am experiencing something very similar on IOS. Bought a realm for 1 month subscription no matter what I do to configure a realm I get

"Incomplete Realm" -> "It looks like we didn't finish things last time. Let's compete creating your realm now. " -> "OK"

Click OK. 

"Something Went Wrong" -> Your purchase succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. Check back later on this device."  -> "Back to Store"

It's been a couple weeks now and I still can't use the realm I paid for. 

They finally got back to me and extended the realm time, however if it try to go and extend the realm. I still get the same error. I'm sure this will be a problem again when I have to renew.

I agree with Mike Hatfield here, I contacted Mojang and got a response in 20 minutes and did the same thing Mike mentioned. So far my realm has kinda been working, but that doesn’t mean this problem has been resolved. It’s a temporary fix, and we don’t know how long the fix will last.

Same issue. Spent 40 minutes on the phone with Microsoft, no luck. Paid for realms plus, but it's expired on Windows and Switch. Can't access created realm. 

Get this message  "You are attempting to create a new realm but a prior purchase was found for renewing a realm. Would you like to apply that purchase now?"

Replying Yes or No to that message causes nothing to happen, realm still expired. 

I'm also suffering this bug, atleast I think I am I purchased a realm yesterday and I'm receiving the Realm Purchased, but unable to create realm message issue... I've tried unlinking ane relinking my Microsoft account, deleting and redownloading like said by Microsoft and nothing, I've contacted them I think and awaiting response but no luck yet. This is on PlayStation if needed. EDIT #1: It's been a few days this has definitely happened to me, I found out that when I deleted and redownloaded Minecraft I got a new message promting me to take ownership of the subscription as it couldn't find the owner but answering yes does nothing.

This is not working for me either. I am getting the same messages that the purchase cannot be completed, even though the account has been charged. Playing on iPad Pro. Additionally, after trying to purchase the Realm, the game crashes constantly. 

Hello – we are actively trying to fix these payments related issues. Providing additional details through Minecraft Player Support would be of the most help. Please contact them at [Home | Minecraft Help|https://help.minecraft.net/hc/en-us].