Incomplete realm issue

I bought Minecraft realm 3days ago and I can’t create a world because an error msg keeps on popping up and it says incomplete realm looks like we didn’t finish things last time.  Let’s complete creating your realm now. I press ok and then another error msg pops up this one says something went wrong your purchase succeeded, but we couldn’t create your Realm right now. We will create your Realm as soon as possible. Check back later on this PlayStation 4 system. If this problem happens for mare then a day, please contact Mojang support. So I do and here i am now it’s been three bays and no realm😞