mojira.dev
REALMS-4332

"Your device lost connection to the store..." Cannot purchase Realm

The market description does not show a price. When attempting to purchase, it says "Store Connection Lost".

Linked issues

MCPE-86348 Connection Issue MCPE-87108 Cant purchase relam subscription MCPE-91471 Cannot purchase Realm Plus MCPE-165192 Realm Creation Not Working MCPE-165783 Can't renew Rhelms MCPE-168567 I can't renew my Realms Plus subscription the minecraft marketplace is buggy. REALMS-4371 Can not create new Realm REALMS-4377 Cannot buy realm plus REALMS-4411 Not able to purchase Realm on Window 10 Bedrock edition REALMS-4439 I keep trying to start a realm but it keeps coming up with a connection issue and I am not connected to the store I dont know how to fix this REALMS-4469 Client won't allow purchase of Realms Plus REALMS-4513 Purchasing Realms REALMS-4520 Realms will not purchase REALMS-4546 Cannot Purchase/Upgrade Worlds to Realms REALMS-4694 Cannot Purchase Realms REALMS-4701 Cannot start realms free trial REALMS-6249 Unable to purchase Minecraft realms on ps4 REALMS-7690 Get "Your device lost connection to the store" when trying to purchase Realm. REALMS-7691 I get an error when trying to buy minecraft realms. REALMS-7784 I’m not able to buy a realm. REALMS-10995 Lost Connection During Purchase Of A Bedrock Realm REALMS-10998 Cannot subscribe on realm plus on windows REALMS-11012 Can't subscribe to realms on PC REALMS-11045 Unable to continue purchasing Realms REALMS-11049 Cannot purchase Realms Plus subscription on PC REALMS-11061 Unable to purchase Realms sub REALMS-11206 Problem when clicking to buy realms+. REALMS-11573 «Store Connection Lost» when attempting to purchase a subscription REALMS-12412 I can't subscribe to realms properly

Attachments

Comments

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As a work around, I managed to purchase the realm using the iphone version of the game.

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Same issue - any chance we will be getting a fix anytime soon?

 

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Its like the windows version doesn't know how much it costs.  In the description it says "You will be billed [...]/month" instead of "You will be billed $7.99/month"

 

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Issue persisting.

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We're seeing the same issue.

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Same.

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same

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@GuillermoJColom I just tried the iphone work around and it says purchase was successful but I've yet to be charged on my bank account and the realm hasn't extended. So I believe it does not work either.

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@Alex, the workaround worked for me. That is how I reopened my realm. Not sure why yours wouldn't go through. If anything, confirm that the payment actually went through and you are logged into the correct Xbox live account. Otherwise, I hope something works for you soon.

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Success!  The newest patch fixed the issue for me.  I can extend my Realm and all pricing is showing up as expected.

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Seems resolved after the patch. 

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The workarounds and patch still aren't working for me. Hopefully, soon. I need dat Nether boi!

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I'm having this exact same problem...  Is there any time frame where this will be fixed?  I have a recurring subscription to Realms Plus that I purchased from Minecraft.net.  But I am still not able to create the realm.  Yet I can purchase skins and worlds all day long.  Same screenshots as shown above.

Xirena17

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Patch finally worked for me. Maybe stepped rollout for each version/system? I was able to purchase a new realm plus subscription and upload/replace world. Friends can join again, too. Windows 10 19041 BE v1.16.1. DAT NETHER. spongebobbreathein.gif BOI.

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Still not working for me.  Bedrock Win 10, 1.16.0.

Issue kicked in early May making half my month subscription not available to play.  Could not connect or re-sub.  Issues persists.

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I'm having this exact problem now!!! I have about 6 realms that I've paid for and been unable to use. 

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Getting this exact issue on 1.18.30 on a Nintendo Switch

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still seeing this in 1.19.41:

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maybe worth mentioning that i can get into the marketplace and am prompted to step through a check-out process:

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Also having this issue, tried everything, been checking in on the issue for 3 days now still doesn't work. Please fix this.

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For what it's worth, this issue appears to be specific to the Windows 10/11 client. I was able to successfully create and manage a Realm via Android (same version: 1.19.41)

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Running into this issue for a month now, on a laptop and PC both running windows 10. Minecraft version 1.19.51.

Tried relogging and rebooting several times, to no avail. Starts to get pretty frustrating as a really want to play together with some people.

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Currently experiencing this on PS4 & PS5 in Canada. v1.19.70

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Just got the update for the 2.60 client. Did not fix this issue.

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(Unassigned)

Community Consensus

Bedrock

Retrieved