Hi Team,
I was trying to extend an expired realm today on Bedrock for Windows 10. I was unable to extend for the expired realm as the options were "loading" for 30m+.
I'm also unable to purchase a new realm, and the error code given is "Product not found", as per the below screenshot.
[media]Kind regards
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I have similar, when trying to renew my realm I get the "Product not found" error.
I'm using bedrock on Windows 10. It's a bit of an old realm that I haven't played for a while that I wanted to renew and play on again. Trying to renew though the minecraft win 10 app.
Edit: I saw on the help page that you can't extend anymore, and you should make a new realm and copy the world. So i tried making a new realm (realm plus), but get the same "product not found" error. I also uninstalled and reinstalled the MC app, but that didn't help either.
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Its Time for Consolls to get Dedicate SERVERS and not only 5 SERVERS
[Mod] Umija5895M
Thank you for your report!
However, this issue is Invalid.
Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.
Watch Mojang Status for official announcements, or Downdetector for community reported outages.
If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.
If you are still unable to access a paid service such as a realm or purchased content please contact Mojang Support.
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