mojira.dev
REALMS-9928

I paid you a realm and you won't let me create it

A few hours ago I bought a realm and it won't let me create it, I get an error that says ... "your purchase has been made successfully, but we haven't been able to create your realm. We will create it asap. Check it out later on this device. " And well this is a mistake or is it a robbery !?

Linked issues

Comments

migrated

hmm yes you will have to contact microsoft support for recent purchases and supply your receipt number to mojang support and microsoft support to get it fixed i presume

edit: there is another bug report REALMS-9927 with the same topic so it musnt be a problem with your purchase. its a problem with mojang and microsoft

[Mod] Umija5895M

If you are still not able to access your purchased realm please contact the Minecraft Help Center.
This bug tracker is not a customer support site and we are not able to access your account from here.

Arisa Bot

Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.

migrated

(Unassigned)

Unconfirmed

Bedrock

Retrieved