I have a big problem, I buy the Realm service in Nintendo switch console and I have the payment in Nintendo Eshop but didn't have the Realm. When I buy the Service the game showed me the next mensage "An error has occurred, if the problem lasts 1 more day, contact Mojang" (something like this). The payment ocurried 05/18/2024
(In the photo everithing are in Spanish)
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Jarl-Penguin
[Mod] Umija5895M
If you are still not able to access your purchased realm please contact Microsoft Support.
As explained in the Bug Tracker Guidelines, we are not able to access your account from here.
Arisa Bot
Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.
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migrated
Thank you for your report!
However, this issue is Invalid for the bug tracker.
This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Microsoft Support.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs