[REALMS-5821] Money Taken For realm creation but you did not create realm, been three days.

Three days ago I paid for a 2 player realm for my kids to play on. The money was taken and it told me there was an error and I am to try again later on this device to create realm. Money was taken and subscription started. Trying to figure out what you think my money was taken for? I have checked several times over the past three days and still same message. Was your intention to scam me? It is a small amount of money but running a scam like this is surely immoral and illegal.

Linked issues

duplicates

REALMS-3620 "Sorry we couldn't create your realm right now" continues after many retries

Comments

[Mod] Umija5895M 2020-10-19T02:30:44Z

Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Please note that this bug tracker is staffed by community members, not Mojang employees. We don't have access to your account and cannot provide direct assistance with your realm or purchase. You would need to contact Mojang Support for that.

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migrated 2020-10-19T08:27:54Z

This not resolved because there is another 18 months unresolved issue from another person. This indicates that you will continue taking a subscription fee for nothing for an unspecified period of time. It is shocking that there is not consumer support here. I paid for a service I did not receive and apparently will not receive yet I am still expecting to say sure ok please keep my money. Let’s start with a refund then and go for from there. I am sure there is government oversight to this kind of trade and I will be complaining.

[Mod] Umija5895M 2020-10-19T11:22:05Z

When a ticket is "resolved" as a duplicate it does not mean that the problem is fixed, it means that it has already been reported.

As noted above, the bug tracker is not "Mojang Support". This bug tracker is staffed by community members, not Mojang employees. We don't have access to your account and cannot process your refund request. Please contact Mojang Support for that.