We signed up for this realm last month and the subscription is active but suddenly my daughter can't access her realm. The app is up to date and so is the subscription. I'm not sure how to proceed so that her realm doesn't get deleted/reset.
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[Mod] Umija5895M
Arisa Bot
Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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If you are still not able to access your purchased realm please contact the Minecraft Help Center.