Yesterday, I paid to renew a Realm, game troubleshoots and says 'Couldn't be created, we will create ASAP'. Already tried restarting the game, logging back in, and all suggested solutions in the Minecraft website, nothing works. Even worse, I have contacted MC Support multiple times but I always get the same answer (seen below), asking for a receipt and gamertag, despite the fact that I did include those.
Ultimately, this is frustrating because I can't tell whether my tickets are pending to be solved by a real person or just shelved because the system doesn't seem to recognize when the required information IS uploaded.
Some people claim that Support helped them with this issue within a day! If you are one of those PLEASE tell me what should I do.
Thanks.
Linked issues
Comments
[Mod] Umija5895M
Arisa Bot
Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
migrated
If you have provided the requested information to support you should wait for them to respond. Alternatively, you can try creating a new support request and include the purchase information initially.
In any case, we do not have any access to your account via this bug tracker.