I purchased a realm and paid for it. I paid my money up front for it. To you. Funnily enough I expected a realm to be created.
Then an error message comes up saying my realm cannot be created and I should check back later.
This has happened to me before and I haven't tried for months to buy a realm.
Step by step?
Try to buy realm
Pay money
Find that realm cannot be set up for unspecified reasons.
Knock your head against a brick wall coming here for support. It will be weeks until you reply. I need this set up NOW.
I am not going to go searching around on here for help or information. This aspect of the game I have played for years isn't working.
I've made many other purchases. My money to you. Your turn to fix this.
Linked issues
Attachments
Comments
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Version 1.16.2
I’m on iPad and yes, I’m logged in.
I’ve tried logging out and in, restarting the game and my device
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You made a mistake. This is on Bedrock Edition, you marked the issue on Java Edition. I can tell it’s on Bedrock by the screenshot.
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You’re right, thanks. Can it be moved I wonder?
tryashtar
Moved it over for you
[Mod] Umija5895M
Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
However, if you are still unable to access a purchased Realm, please contact Mojang Support for help.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
We need more context. What device? What version of the game (1.15, 1.16, etc.)? Are you logged in on a Microsoft account?