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REALMS-7524

Worlds Not Loading

After creating a new world in Realms, the world does not build. 

 

Description: I have purchased 5 subscriptions to Realms over a two month period and have not successfully been able to play on iPhone, or iPad.  The same symptoms have been seen on both platforms. I have been charged for the subscription.  When creating the world I received an error message (attached below).

I had successfully used Realms approximately 18 months ago. 

Symptoms: Upon opening app, and selecting play, the app searches for Realms worlds, but the only worlds that load are locally stored worlds. 

I have tried: restarting device, reinstalling apps, checking xbox live account, and waiting several days. The FAQs help topics do not reflect this issue. 

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[Mod] Umija5895M

If you are still not able to access your purchased realm please contact Mojang Support for help.

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Arisa Bot

Thank you for your report!
We're tracking this issue in REALMS-3620, so this ticket is being resolved and linked as a duplicate.

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