I cannot open the Minecraft app. I’ve been trying for a couple of months now and it still will not open. I attached a video of what it looks like every time I’ve tried opening the app. I have deleted the app and all it’s data from my phone multiple times to see if that would help the problem but it didn’t. I have also completely shut off my phone then tried to turn it back on but that didn’t work either. After reading many forums and other complaints it seems that the issue I’m having is unique. It would be great if someone could help me fix this problem or at least point me in the right direction.
It is now March and I have not heard back from anyone, please reach out if there is any way to fix this issue. Otherwise I would like a refund for my payment.
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Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
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@Bartlomiej Slodkowski I have updated the affected versions. To this day I am still unable to open Minecraft.
Could not reproduce the issue on the exact same device with similar OS version.
You can try to clear your browser cache, that's the last thing that comes to mind. And, inevitably, restoring to factory settings.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
It’s been about 4 months now with no access to the game on my phone. Is anyone going to resolve this issue?