mojira.dev
MCPE-112776

I cannot access Realm or Marketplace. It has been over three months and I have not received any appreciable help.

Minecraft Realms and Marketplace are inaccessible. This has been going on for three months and I've had no appreciable help. Yet I continue to pay my monthly fee for Realm services. I would like someone to help me access Realm and Marketplace AND I'd like reimbursement for paying for Realms for the past three months, when I've been unable to access it (or at least since I last contacted Mojang about the problem and was given no help). This is truly unacceptable!

 

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[Mod] Umija5895M

Thank you for your report!
We're tracking this issue in MCPE-102994, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you still not able to access your realm please contact Mojang Support for help. We do not have the ability to help with account issues via this bug tracker.

You might want to visit Community Support for help in case it is a network or device configuration issue.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
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iOs 7

1.16.201 Hotfix

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